The TransportAPI platform-as-a-service offer provides a means to aggregate transport sector data from any set of digital sources into a data warehouse for distribution through a content distribution network to business and consumer facing services.


  • Connection to sensor data by polling standard transport data interfaces
  • Connection to sensor data by consuming standard transport streaming data
  • Data warehousing of polling or streaming sources in secure repositories
  • Provision of access to the secure repositories through RESTful API
  • Provision of access to secure repositories through streaming content distribution
  • Content distribution scaling differentiated by delivery channel
  • Content validation to standards used in transport data sector
  • Service design and UX modelling for client transport user stories
  • Service integration tools to embed data delivery in client architectures
  • Realtime data integration logic for heterogeneous transport data sources


  • Offers data handling on secure AWS infrastructure in UK/ globally
  • Licensing data downstream for any required business usage
  • Customisable service level agreements for data delivery guarantees
  • Provides failure-safe logic for continuous access and delivery
  • Flexible support arrangements for public/ private content distribution
  • Offers turnkey design, build and deliver deployments to client design
  • Delivery in single-tenant public/ private cloud environments
  • Full ownership of service or delivery by results models available


£500 to £5000 per licence per month

Service documents

G-Cloud 11



Jonathan Raper


Service scope

Service scope
Service constraints Core support is provided between 9:00am to 5:00pm on UK working days.
Extended support is provided from 7:00am to 8:00pm during UK working days and 9:00am to 6:00pm on weekends and UK bank holidays. Full 24/7 support is provided on application.
System requirements
  • Service is provided over private/ public cloud network as designed
  • Service is provided over public cloud subject to bandwidth connection
  • Data delivery is subject to any upstream warranties and licences
  • Integration of TransportAPI open data content

User support

User support
Email or online ticketing support Email or online ticketing
Support response times TransportAPI telephone and email support is provided on the following basis:
1. Core platform support is provided between 9:00am to 5:00pm on UK workings days.
2. Extended support is provided from 7:00am to 9:00am and 5.00pm to 8.00pm on UK working days and between 9:00am and 6:00pm at weekends and on UK bank holidays.
4. 24/7 support is available on application.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels TransportAPI offers three levels of telephone and email support:
P1. The entire TransportAPI service is unavailable and/or inaccessible to service user
P2. One or more TransportAPI service fail ten consecutive one minute Service Level Agreement (SLA) checks or where the response time rises 50% above the SLA metric for 10 consecutive one minute checks
P3. Service performance is affected by behaviour of an upstream or downstream service outside TransportAPI
These service levels are included within the service cost unless service-specific variations are agreed with the customer.
TransportAPI customers are provided with account management and support contacts.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started TransportAPI provides comprehensive on-boarding support to the client operations team through our Go-Live process and Support manual documentation.

TransportAPI will work in partnership with clients through our Slack messaging service to manage and support the development, alpha/beta testing and deployment to live processes. TransportAPI will operate within client change control processes within the cost of the contract.

On site training is available at extra-cost and will be delivered by professional trainers experienced at cloud service deployments.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats RESTful API markup language
End-of-contract data extraction TransportAPI will offer export functions to download users and analytics data from the service as an integral part of the delivered service.

The service design will define whether the ownership of the service remains with the client and the nature of the transition tools to be provided, or whether the service is offered as-a-service with ownership vested in the supplier.
End-of-contract process At termination contracts provide for the downloading of user details and client-specific data analytics and for the use of transition tools as appropriate to the service model.

Using the service

Using the service
Web browser interface Yes
Using the web interface Register for an account
Set up and configure applications
Invite additional users
Monitor usage and costs
Web interface accessibility standard WCAG 2.1 A
Web interface accessibility testing Testing of new accessibility features is scheduled for the quarter beginning July 2019
What users can and can't do using the API Robust and high-performing API which aggregates, validates, enhances and tests all of its data sources and provides sophisticated fail-over logic to provide uninterrupted service.
API automation tools
  • Chef
  • Terraform
API documentation Yes
API documentation formats
  • HTML
  • Other
Command line interface Yes
Command line interface compatibility Linux or Unix
Using the command line interface Using CURL users can make requests to the API


Scaling available Yes
Scaling type Automatic
Independence of resources TransportAPI is based on a single tenant architecture for each service, offered over public or private cloud as required.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Upstream data source performance
  • System administration indicators
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Github manages and holds all platform code
  • Deployment information held on
  • Logging data is backed-up on AWS
  • User log-in data is stored on
Backup controls TransportAPI offers a managed back-up service that is specified as part of the service design.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability TransportAPI provides a service level agreement (SLAs) over average platform availability (Uptime) and response times (Response time).
SLA commitments are applied to monthly minimum levels of Uptime and Response time. Credits are applied if service levels fall below monthly SLA limits.
Approach to resilience TransportAPI uses AWS' proven platform resilient features and details of resilience configuration are available.
Outage reporting TransportAPI uses standard AWS outage reporting which is relayed to customers via dashboards and by email.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels TransportAPI manages all access to the platform interfaces by username and passwords conforming to the ISO27001 password standards. No role based user accounts are permitted for management interfaces or support channels.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetrics
PCI DSS accreditation date 15/02/2019
What the PCI DSS doesn’t cover All transactions are covered by PCI DSS certification.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes TransportAPI applies the principles of the ISO27001 quality management system for information security.
Responsibilities are devolved from the CTO at board level to development operations management and all development team members according to ISO27001 standard.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All platform changes are handled through change management processes including pull-requests on Github and User Acceptance Testing is applied to new feature roll-outs and customer change control processes before deployment to production.
Vulnerability management type Undisclosed
Vulnerability management approach The TransportAPI platform manages threats to the service through the procedures set out in its Business Continuity policy. The TransportAPI development operations team subscribe to 'patch and threat' notification systems however TransportAPI does not publish details except on demand.
Protective monitoring type Undisclosed
Protective monitoring approach The TransportAPI platform responds to potential compromise situations in accordance to its Business Continuity policy. Further details are available on request.
Incident management type Undisclosed
Incident management approach The TransportAPI platform deals with incidents according to the principles of its Business Continuity policy. Further details are available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider AWS
How shared infrastructure is kept separate TransportAPI customers have a single tenant service on public or private cloud, as specified by the customer.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres TransportAPI uses AWS and its sustainability and data efficiency standard policies. These can be found at


Price £500 to £5000 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial TransportAPI's fee trial option offers customer access to the full functionality of the TransportAPI platform with access restrictions limited to 1000 hits per day. Full details are available on request.
Link to free trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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