Syntel Europe Ltd.

Salesforce Cloud Consulting, App Development, Migration & Support

Have Silver Cloud Consulting Partnership; team of certified associates; CSAT score of 9.96/10. We offer: Salesforce consulting; Implementation of Salesforceproducts: SalesCloud,Service Cloud,MarketingCloud, AnalyticsCloud,Communities(Partner, Customer); Custom app development on force.com platform (App Cloud); Existing CRM migration to Salesforce like Siebel,MS Dynamics,SugarCRM; Legacy modernization solns:migrating LotusNotes to Salesforce,Java/.NET apps to Salesforce.com; Maintenance,support

Features

  • Cloud migration analysis, business process enablement on Salesforce
  • Architecture assessment, rollout strategy, CRM, Salesforce org consolidation
  • Sales, Service, Marketing, Analytics, Multi-lingual, Multi-currency, CTI
  • Partner Communities, Customer Communities, Force.com sites
  • Force.com, Lightning, Salesforce1, Mobile SDK, Automation
  • Java, .NET, Lotus Notes, Siebel, Microsoft Dynamics to Salesforce
  • Data migration using ETL tools like Informatica & JitterBit

Benefits

  • Boosting Sales Productivity - Faster customer onboarding, real-time customer insights
  • Delivering Excellence - 360 customer view, social integrated customer service
  • Time to market improvement
  • Productivity improvement using Atos Syntel's Salesforce accelerators
  • Effort reduction for test case creation & test stubs generation
  • Early defect detection through test-driven development
  • Automated testing for quality improvement
  • Agile workforce enabling faster development,incorporating businessfeedback
  • Increased organizational agility through: "as-a-service" model

Pricing

£370 to £1650 per person per day

Service documents

G-Cloud 11

932089818729386

Syntel Europe Ltd.

Mr. Jagjeet Kooner

+447557213267

jagjeet_kooner@syntelinc.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Atos Syntel executes migration projects using cloud factory execution methodology. This methodology is based on two principles, one sharing of resources across cloud migration projects to perform repetitive functions & usage of automated tool which helps automate application migration & reduces analysis & remediation time significantly.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality Assurance:
- Our proven cloud test methodology with a highly structured testing process, distinct phases having definitive inputs & deliverables & quality gates between the phases
- Innovative techniques like Business Process Test Repository (BPTR), Shift Left approach (early testing involvement in SDLC), Quality Engineering
- Our Testing Automation Tools & Frameworks for automated solutions from Test Design through Execution phases to reduce cycle time
- Root cause analysis of defects & prioritize tests based on criticality, complexity & frequency of occurrence to minimize defect leakage
Performance Testing:
• Based on the application criticality & the volume of users, the team will analyze & baseline the performance requirements & define the performance test strategy accordingly. We will evaluate the toolset specific to the performance testing needs & help implement for performance test scripting, execution & reporting. We do performance testing for web applications, Web services, micro services, Mobile & Batch process.
• Our expertise are in Load, Stress, Volume, Scalability & Endurance testing.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works For Salesforce support, we provide following support options:
* Helpdesk support (L1 support)
* L2 support (analysis & fixing defects, change requests, maintenance & enhancements)
* Salesforce org administration provided by our Salesforce certified administrators

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Atos Syntel follows Service level guideline definition process with its Clients, which is agreed at individual Agreement level. Typically Service levels for the Acknowledgement/Response Time for any questions are listed below:
Severity 1 issue- 2 hours
Severity 2 issue- 4 hours
Severity 3 issue- 1 Business Day
Severity 4 issue- 1 Business Day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Atos Syntel’s support Desk provides support to its customer with world class Support Services. Atos Syntel’s support Desk - led by ITIL methodology is a functional unit made up of a dedicated number of staff responsible for dealing promptly via telephone calls, emails & client provided web interface.

Support Levels
Level 0 - Help Desk support (UK Business hours 9 AM to 5 PM) via Phone calls / emails
Level 1 - Business / Technical SME's for initial functional / technical triaging
Level 2 : Technical RCA & suggest workaround
Level 3 : Managing the changes / small enhancements

Team will adhere to SLA as agreed with clients.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £370 to £1650 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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