Tribe Telecom

Identity and Access Management Workshop

Designed to be deployed into complex enterprise applications (within regulatory constraints), our Identity and Access Management (IDAM) solution provides: • Automation of the identity provisioning lifecycle • Increased security controls • Enforced string auditing With over ten years’ experience, our proven methodology manages obstacles to successful IDAM deployments.


  • Reviews the lifecycle of identities within the customer environment
  • Identity Directories/Databases
  • HR processes, IT systems, Voice systems
  • Account provisioning/Role management
  • Password management
  • Privacy Controls
  • Application logon/access control
  • Web access control and federated services
  • Current PKI infrastructure and definition of a target state
  • Evaluate solution scenarios


  • Improving end user experience – reducing and simplifying passwords
  • Improving compliance by best practice, e.g. ISO 27001
  • Streamlining processes regarding granting/removing application access rights
  • Increasing security, technical capability, and secure working practices
  • Granting application access automatically from HR system-defined roles
  • Improving value for money
  • Improving IT TCO by implementing security best practices
  • Standardisation of an Identity and Access Management framework
  • Compliant auditing


£4.55 to £17.55 per licence per month

Service documents

G-Cloud 10


Tribe Telecom

Emma Lester-Devitt

07545 024 058

Service scope

Service scope
Service constraints No
System requirements None

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels "Priority Level 1" means Incidents where the service in its entirety, is not available to all of your Circuit Users.
"Priority Level 2" means Incidents where relevant parts or functionalities of the service, such as the search function, storage access, content sharing, etc., are not available.
"Priority Level 3" means incidents that are not assigned to priority levels 1 and 2
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We are able to provide online, onsite training (at additional cost) and documentation as part of the deployment process.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Paper User Guides
End-of-contract data extraction Provide user configurations in CSV format
End-of-contract process At the end of the initial contract period the terms and conditions that are applicable to the contract and any amendments agreed therein specific to the relevant service provision would apply, however the supplier would provide additional support required beyond the contract term in line with the agreed prices/ rate card in place at that time, for the specific activity in question.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources "The service is designed as shared service and delivers the same service levels for all users at all times independent of load share
Usage notifications No


Infrastructure or application metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Reports can be accessed through a portal interface and archived to customer site
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The voice telephony service has a target availability of 99.99%. Collaboration has a targeted availability of 99.9%. Service credits are negotiated on an individual contractual basis.
Approach to resilience "The UCCaaS solution is physically hosted in geo-separated UK DCs and implements separate 3rd party network connectivity services in each location (i.e. PSTN, Internet Service and Customer WAN Landing zones). The architecture also incorporates resilient DC interconnection, which supports re-routing of connectivity services between primary and secondary locations in the event of a disaster or connectivity service failure in either location. In addition, coupled with a comprehensive backup system, as a virtualized deployment the UCCaaS solution makes use of industry-leading virtualisation technology to protect availability of internal communication applications in the event of a disaster that requires efficient and timely transfer of application compute and storage services to the alternate DC as part of the Business Continuity Plan
The performance of the service is continually monitored remotely by the Unify Network Operations Centre (NOC), who will trigger the Business Continuity process in the event of a disaster occurring or critical connectivity service failure in the primary DC. As described previously, the CMT will then undertake a situation appraisal and if necessary instruct the NOC incident co-ordinator(s) to invoke the BCP to transfer service delivery to the secondary data centre, to ensure continued availability of the service to hosted Customers. "
Outage reporting The system is proactively monitored 24/7 by the Unify network operations center. Priority 1 and 2 faults will be typically fixed remotely by the NOC.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels "Username and 2-factor authentication or username and TLS client certificate and username and strong password/passphrase enforcement.
assured by CESG-assured components "
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 30/09/2015
What the ISO/IEC 27001 doesn’t cover Anything outside of the operation of managed services delivered from the UK, with the objective of maintaining service delivery and availability of associated systems and data assets in accordance with the Statement of Applicability dated 09 September 2015
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Conforms to ITIL-V3. Configuration and change management is managed through a changed control board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Conforms to ITIL-V3. Configuration and change management is managed through a changed control board.
Vulnerability management type Supplier-defined controls
Vulnerability management approach "We are pen tested by an independent body at least once a year, patching is deployed as follows:
Critical and security patches are deployed within 1 week
vendor notification actions are reviewed and deployed within 1 week"
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Atos conforms to GPG 13
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Atos conforms to ITIL-V3

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each organisation is securely partitions within each Data Centre.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £4.55 to £17.55 per licence per month
Discount for educational organisations No
Free trial available No


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