Microsoft Dynamics 365 Customer Insights
Incremental’s Dynamics 365 Customer Insights service helps organisations build a deeper understanding of their citizen contacts and customers. Connect data from various transactional, behavioural, and observational sources to create a 360-degree citizen or customer view. Use these insights to drive customer-centric experiences and processes.
- Fully integrated Customer Insights solution
- Data Maturity Assessment
- Initial connection and mapping of data sources with built-in connectors
- Custom connector integration where required and possible
- Flow, Power Apps, Power BI connector to Customer 360 profiles
- Interactive recommendations report for adding additional value.
- Requirements gathering, configuration, test and release services
- Included training for Customer Insights users
- Ongoing Support
- Rapid configuration and deployment of Customer Insights
- Customer Insights deployed and operational in weeks not months
- Flexible security model based on user roles
- Single view of the citizen or customer
- Delivery of market leading platform at low entry level cost
- Deployment by experienced Microsoft Gold Partner for Dynamics 365 Sales
- Customer Insights user training programme included in cost
- Ongoing engagement to ensure continued enhancement of Customer Insights
- ISO 27001 and ISO 9001 accredited
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