Orbus Software

iServer Solution

iServer is a market leading software platform for organizations to manage, govern and visualize their business and IT transformation. iServer is a unique solution enabling businesses to use multiple best practices and continue to use familiar Microsoft technologies, including Visio, Office and SharePoint providing the most easy to use environment.

Features

  • Central Repository for Visio and Office
  • Enterprise Architecture, Business Process, Governance, and IT Asset Management tool
  • Microsoft Visio Modeling Interface
  • Support for multiple industry standards including TOGAF, ArchiMate and BPMN
  • Browser based stakeholder viewing of repository content with feedback ability
  • Decision Making Tools including Heatmaps, Impact Analysis, Matrices and Dashboards
  • Online learning centre to go through best practice courses

Benefits

  • Unified Support for Integrated Business Transformation
  • Alignment to Industry Standards
  • Ease of Use with Enhanced Microsoft Interfaces
  • Maximum Reuse of Existing Content
  • Highly Flexible and Configurable
  • Immediate Productivity with Rapid Deployment
  • Low Total Cost of Ownership
  • Fast Return on Investment

Pricing

£24999 per instance

Service documents

Framework

G-Cloud 11

Service ID

9 2 9 2 8 8 2 1 6 3 1 1 4 4 1

Contact

Orbus Software

Seattle Software t/a Orbus Software

0044 203 824 2907

enquiries@orbussoftware.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
MS Azure
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Default hosted solution is based on MS Azure, with data centre in Netherlands with optional Azure UK only services
System requirements
  • Optional, MS Office Licences, Visio and SQL Licences
  • Minimum 2Mbps Internet Backbone
  • Optional, Client install on local machine
  • Mainstream Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA's
Critical - 2 hours
High - 24 hours
Normal - 7 days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via website
Web chat accessibility testing
.
Onsite support
Yes, at extra cost
Support levels
Standard support - included cost gold support - extra cost yes - technical account manager and cloud support engineer
Support available to third parties
No

Onboarding and offboarding

Getting started
Standard deployment services include: setup of dedicated hosted environment, configuration, customisation, user training, admin training, train the trainer and e-Learning. full documentation provided for all trainings. Onsite and Remote Training options available
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Back-up of SQL database can be provided upon request.
End-of-contract process
90 days notice of termination required to not incur additional costs prior to annual billing cycle

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile Service is for Consumers (read only) users
Service interface
No
API
Yes
What users can and can't do using the API
Please refer to restful API documentation
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Full user management capability to define user profiles and access rights (crud). super users/ administrators can fully customise and configure solution to customers specific requirements

Scaling

Independence of resources
Not a multi-tenant environment. dedicated environment for each customer

Analytics

Service usage metrics
Yes
Metrics types
Metrics types

•CPU
•Disk
•HTTP request and response status
•Memory
•Network
•Number of active instances
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All content is stored in native MS office and Visio format. Almost all screens in this solution have an option to export to excel. the SQL based database provides standard SQL export formats, such as: excel, CSV, HTML, XML etc...
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • HTML
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • XMI
  • XPDL
  • Archimate model exchange format
  • BPMN file
  • MS office (excel, word, powerpoint)
  • Visio
  • PDF
  • All video and image formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99% uptime
Approach to resilience
It's available upon written request
Outage reporting
Email alerts sent to customer

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
In accordance with ISO 27001
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Microsoft Azure, as per https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001
ISO/IEC 27001 accreditation date
https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001
What the ISO/IEC 27001 doesn’t cover
https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
10/11/2016
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
https://www.microsoft.com/en-us/trustcenter/Compliance/CSA-STAR-Certification
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Fully documented ISO policies, available upon request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Full business continuity impact assessment plan and disaster recovery policy in place
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Provided by Azure: https://azure.microsoft.com/en-gb/services/security-center/
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Provided by Microsoft Azure: https://www.microsoft.com/en-us/trustcenter/security/azure-security
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As per internal information security policy in line with ISO 27001 can be provided upon request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£24999 per instance
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Orbus Software will offer you a free proof of concept service. This will give you the opportunity to test iServer with your own data, and prove for yourself that iServer can meet your requirements, and deliver value for your organization.
Link to free trial
https://www.orbussoftware.com/resources/videos/iserver-product-videos/what-is-an-iserver-poc/

Service documents

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