EGRESS SOFTWARE TECHNOLOGIES LTD

Egress Prevent

Egress Prevent uses contextual machine learning and DLP policies in order to deeply understand employee email patterns, spot abnormal behaviour, and prevent an accidental or malicious security breach before it happens.

Features

  • Recipient and domain analysis: investigating for historic interactions and relationships
  • Content analysis: interrogating subject line, message body and attachments
  • Attachment analysis: examining data inside attachments
  • Content category analysis: wider categories vs. a domain or recipient
  • Automated encryption: requesting encryption or blocking emails based on sensitivity
  • Full mobile and OWA support: for home/on the move
  • Real-time risk assessment: unobtrusive guidance and display panel
  • Administrator alerts: reporting on misdirected sends

Benefits

  • Minimise the risk of an email data breach
  • Remove the threat of human error
  • Avoid financial penalties by remaining compliant with GDPR
  • Safeguard employee efficiency with full mobile support
  • Minimise disruption to employee workflows with unobtrusive, real-time guidance
  • Keep sensitive emails safe with automated encryption

Pricing

£40 to £95 a user a year

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

9 2 8 3 7 7 5 9 5 6 2 9 8 0 2

Contact

EGRESS SOFTWARE TECHNOLOGIES LTD Malcolm Locke
Telephone: 0207 624 8500
Email: gcloud@egress.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Egress Prevent provides an add-in for Microsoft Outlook (thick client and OWA). Egress Gateway integrates with Microsoft Exchange via SDX Transport Agent or via SMTP connectors.
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • Egress Client: MS Windows 8, 10
  • Egress for MS Outlook: MS Outlook 2013, 2016, 2019, O365

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs are defined in the Terms and Conditions. A question is treated as a Service Request, Severity Level 4.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
To chat directly with Egress' Support Team, select the 'Help' icon that 'pops up' in the bottom right-hand corner of any of our web pages, here https://www.egress.com/
Web chat accessibility testing
No testing has been conducted with assistive technology users.
Onsite support
Yes, at extra cost
Support levels
Basic Support (online and remote support only)
Premium Support (telephone support between 09:00- 18:00 in weekdays)
24x7 support

Support is included in the service subscription and not charged as a separate item.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers purchasing Prevent can benefit from:

- A dedicated Technical Account Manager to assist through the pre and post deployment phases
- A dedicated Customer Success Manager to ensure the software delivers the intended value across your organisation
- Technical documentation and user guides which can be used for training purposes.
- Communications packs for customers to share with their staff
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
N/A
End-of-contract process
The add-in will no longer provide Prevent advice for users.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no direct plug-ins for mobile, unlike Prevent for desktop.
Mobile requires a Prevent Gateway
Service interface
No
API
No
Customisation available
Yes
Description of customisation
There are a number of configuration options available to system administrators which allow them to customise which Prevent functionality is enabled. This includes the ability to protect against mistakes, accidental send, accidental or malicious release of content and suggested behaviour. In addition, system administrators can customise functions such as system sensitivity, machine learning/AI settings and custom user messaging.

Scaling

Independence of resources
Service performance is guaranteed due to leveraging cloud compute architecture.

Analytics

Service usage metrics
Yes
Metrics types
Reports on usage for both organisation and user based transactions
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Data import formats
Other
Other data import formats
Exchange Trace Logs

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service credits are required to be paid to Egress customers in the event that the Service Level Performance Measure falls below the Availability Target of 99.90% in a Service Period. Full details on how service credits are calculated and applied if the SLAs is not met are in the subscription agreement on Service Availability SLAs. The Service credit is a % of the monthly subscription fee, refunded to the customer.
Approach to resilience
Available on request.
Outage reporting
A public dashboard and email alerts are available.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
A proprietary secure authentication mechanism
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels are restricted by both procedural and technical enforced security including infrastructure restrictions and privileged access management software.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
08/05/2020
What the ISO/IEC 27001 doesn’t cover
Egress offices currently in scope - London HQ, Sheffield, Toronto, Amsterdam & Boston.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Trustwave
PCI DSS accreditation date
10/10/2019
What the PCI DSS doesn’t cover
Only online billing (via Paypal) through the Egress website is covered.
Other security certifications
Yes
Any other security certifications
  • NCSC Commercial Product Assurance (CPA)
  • NCSC Pan Government Accreditation (PGA)
  • Common Criteria
  • Cyber Essentials Plus
  • FIPS 140-2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Egress are ISO27001 certified, with a mature ISMS comprised of relevant, adhered-to policies & procedures (P&P) by all staff. Egress’ ISMS Management Team meet regularly to ensure all P&P remain relevant & are feasible for all departments. All P&P are maintained on an internal Egress Secure Workspace, accessible by all staff (& audited as to who has accessed, downloaded etc. which policies). Egress also run a Security Awareness Programme that includes monthly testing of all staff’s company P&P knowledge.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Egress service model is ITIL v3 compliant and has defined processes and procedures for Change and Configuration Management. The Service Management team are responsible for the coordianting and scheduling of changes. Configuration Management is managed by automation tools that track the states of desired configurations and report on deviations, in addition with audit logs.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Egress conduct annual penetration tests with external providers, plus whenever there is a major change to the architecture/application or a significant information security incident.Security threats are assessed via alerts from security bulletins from a wide range of vendors as well as independent information security providers. System and software patches are usually applied within two days of being available. Depending on the severity, patches may be applied quicker. The Egress Change Control Process includes steps to ensure that security impact of changes is considered. The roll-back procedure ensures that service is not adversely impacted by a change.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Egress leverages security assessment tools natively provided by the cloud provider to monitor threats to resources hosted in public cloud environments.
Incident management type
Supplier-defined controls
Incident management approach
A Security incident is reported to Customer Services channels (via telephone, email, logging a ticket or online chat). A Security Incident is then passed to the Operational Security team to assess the impact and of the incident and engineer resource is engaged to investigate if a breach has occurred and take appropriate action.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£40 to £95 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents