FlyingBinary Ltd

Tableau Online Visualisation

Tableau Online is fully-managed multi-tenanted self-service SaaS visualisation service fully-hosted in the cloud which resides in the FlyingBinary big data analytics suite. Keywords:Business Intelligence, BI, Dashboard, VizQL, In-Memory, Desktop, Prep, Creator, Explorer, Viewer, Viz, Chart, Graph, Table, Database, Secure, Audit, insight, Intuitive, data driven, datajournalism, Teccarto Web, IoT, sensor

Features

  • Visual Analytics. Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
  • Hosted. Maintained, Administered, Upgrade-free, Dublin Data-Centre, Compliant, Trust, Available
  • Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO, Monitored
  • Data-Platform. Valuable, Mobile, App, Device, Scale, Journalist, Collaborate, Share, Enterprise
  • Access. Connectors, Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, ETL
  • Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameter
  • Integrates with Teccarto packages for enhanced mapping and geospatial analysis
  • Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
  • Enterprise configurable security access and control capabilities, security, governance
  • GDPR demonstration of compliance, stream data, twitter, facebook, social

Benefits

  • Data-Governance. Data-Security, Consistent, Access, Permissions, Certified, Protected, Audit, Alert
  • Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
  • Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
  • Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
  • Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
  • Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
  • Data-driven, Strategic, Decentralise, Adoption, Transformational, evidence-based policy
  • Custom Geography with full Teccarto mapping capability, smart city, cities
  • Comprehensive data security, access and control capabilities
  • GDPR configurable to meet business need, sensitive data, special category

Pricing

£118 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

928359796325052

FlyingBinary Ltd

Dr Jacqui Taylor

+44 77 899 668 02

jacqui.taylor@flyingbinary.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints The published results are fully public on the web, so this service is suitable only for fully public data. The data must be extracted and embedded within the published dashboards, live database links are not available. There are no options for automatic updates when the underlying data changes. The dashboards are published in US data centres and this cannot be changed. Dashboards must be built using a Windows or Mac desktop or laptop
System requirements
  • A Windows or Mac desktop is required to design dashboards
  • Access to public internet to publish dashboards

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to all questions within 8 business hours. Normal business hours are 0800-1800 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our standard support service is by email 0800-1800 Mon-Fri excluding UK holidays and we respond to all questions within 8 business hours. We regularly respond to questions within 4 business hours, and we triage all inbound questions to establish urgency and set appropriate priorities. We can offer several extensions to the standard service at extra cost: extended hours support at 10x7 or 24x7; 4 business hour response; phone support; web chat support; onsite support. The support service is provided for issues, incidents and service requests. We will also respond to questions about how to use the service, but we reserve the right to direct clients to our training services if users are clearly not equipped to use the service competently.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started There are four types of onboarding help available, which may be used in combination: online help; key contact getting started assistance; additional onboarding assistance; service training courses. Key contact getting started assistance is included within the cost of the service. It is usually conducted as an interactive web screenshare session, but may also be provided as a pre-recorded video session with a follow up teleconference, or as an onsite session. Onsite sessions outside the M25 area will incur an additional cost. Online help is available to all client users of the service and is included within the cost. Additional onboarding assistance and service training courses are both provided via the companion Cloud Support service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The service has built-in tools that allow user data extraction. These tools are available at any time, not just at contract end, and may be used for any data extraction purpose required. There are no restrictions: all user data may be extracted from the service for any reason, at any time. User data extraction does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. There is no limit to the number or size of data extractions performed, but the service is priced on a "fair use" basis for network charges. Excessively large or very frequent data extractions may incur an additional cost or bandwidth limits. Alternatively, the companion Cloud Support service offers assistance with data extraction, at an additional cost.
End-of-contract process Prior to the end of contract/contract renewal date, we discuss the forward plan with the client key contact. In the event of contract end, we work with the key contact to ensure that all user data and collateral is retrieved or extracted before the contract end date. Although there are standard data extraction tools built in to the service, there may be a requirement for special data migration to the client's chosen new service. In that instance, we can work with the new supplier to migrate data to maximum benefit for the client, such work would be performed within the companion Cloud Support service and incur an additional charge. In the event that the client is unable to extract all required data before the contract end date, it is often possible to extend the duration of the data extraction features of the service for an additional period; or to extend the full service for an additional period; so that the client does not suffer unnecessary unavailability.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All presentation features of the desktop service are available on mobile devices. The presentation and navigation of features is reformatted to provide a mobile-friendly experience for smaller screen sizes. Design features are only available on desktop devices.
Accessibility standards None or don’t know
Description of accessibility The free, public service is not yet certified conformant to WCAG standards, but this is on the product roadmap.
Accessibility testing The development process for the core software available in the paid service includes interface testing with assistive technologies. The free, public service is implemented differently, and does not yet benefit from the accessibility development and testing.
API Yes
What users can and can't do using the API Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions (in beta May18). A small number of specific functions are not relevant (or available) when using the Tableau Online Visualisation as they relate to the Tableau Private Visualisation. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'. The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal. Extract API can be used to create data extracts that improve performance and provide offline access to data. Document API is used to create and deploy templates or migrate workbooks from test to production data sources. Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application. Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication. Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The purpose of Tableau Online Visualisation is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

Scaling
Independence of resources Tableau Online Visualisation uses technical infrastructure hosted and maintained in EU (Dublin) data centre, and activity is constantly monitored to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. Tableau publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics are available showing user activity, traffic to views, traffic to data sources, performance of views and actions by users. These metrics are presented in real time dashboards and are available to client super users on request.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There are tools built in to the service that allow users to export their data. User data export does not require supplier intervention, but clients may choose to limit this functionality to client super users or administrators. Users may specifiy any subset, or all, of the data that is relevent to the current export requirement. Once the data subset has been selected, invoking the export function creates a CSV file corresponding to the selection. This CSV file is then downloaded to the user computer for the required purpose.
Data export formats
  • CSV
  • Other
Other data export formats
  • Tableau Data Extract (tde)
  • Tableau Hyper (hyper)
Data import formats
  • CSV
  • Other
Other data import formats
  • Tableau has over 70 native connectors...
  • ...including files, databases, web data connectors and applications.
  • Search for 'Tableau Connect to your data' for current list.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Tableau does not provide specific availability guarantees, but has architected the service to remove single points of failure and provide the highest availability possible. Tableau monitors service performance 24x7 and their engineering team works around the clock to resolve issues.
Approach to resilience Tableau Online uses multiple, redundant components to provide service resilience in the event of individual component failures. The cloud service is designed to handle fluctuations in user load, in order to maintain performance levels for all users.
Outage reporting Tableau Online reports good service performance, service degradations, outages and maintenance notices via an online, realtime dashboard at trust.tableau.com.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.
Access restrictions in management interfaces and support channels Only authorised operations personnel are able to access management interfaces.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Control procedures for our Tableau Online service are verified in a SOC 2 Type II report prepared under terms of the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements (ISAE) No. 3402. Tableau Online SSAE 16 report is available upon request.
Information security policies and processes The information security policies and processes follow US best practice, implemented by Tableau Inc.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The configuration and change management processes follow US best practice, implemented by Tableau Inc.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The vulnerability management process follows US best practice, implemented by Tableau Inc.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The protective monitoring processes follow US best practice, implemented by Tableau Inc.
Incident management type Supplier-defined controls
Incident management approach The incident management processes follow US best practice, implemented by Tableau Inc.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £118 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free version is the companion Tableau Public Visualisation service, providing exactly the same visualisation functionality as the paid service, but limited to extracted data sets. The results are fully public on the web, and so the service is suitable only for fully public data. There is no time limit.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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