CTI Digital

Scalable Drupal Hosting

Scalable Drupal 7 & 8 Hosting for all Drupal platforms including website and intranet. Migrate to cloud Amazon Web Services AWS managed service includes monitoring, support SLA, maintenance, and backups.

Configure high availability / high performance with load balancers, CDN and advanced cache for business-critical services.

Features

  • Certified: Developers, Partners, PCI Compliant, ISO27001 ISO9001 , ITIL
  • Integrate: Sage , Salesforce, Xero, Raisers Edge
  • Integrate: Microsoft Dynamics NAV, SAP Business one, AI tools
  • Integrate: bespoke, ERP, CRM, Accounts, 3rd party data feeds
  • Marketing: Bronto, Dotmailer, DotDigital, MailChimp, Campaign Monitor
  • Theme: Accessibility, WCAG, Mobile first, Responsive, Design, Theme, Templates
  • Optimise: User Experience UX, Conversion Rate Optimisation CRO, SEO
  • Payment: Sagepay, Adyen, Braintree, Paypal, Klarna, Stripe, Applepay, Stripe, Worldpay
  • Improve: Speed Optimisation, Cache, Content Distribution Network CDN, Scalable, Performance
  • Feature: B2B, B2C, Portal, Intranet, eLearning

Benefits

  • Project Management: Agile, SCRUM, Waterfall, Government Digital Services GDS
  • Quality Assurance QA : ISO 9001, ISO14001, Automated,Smoke,Unit, Testing
  • Research: Buyer Journey, Customer Persona, Analytics, Business Intelligence, Split A/B
  • Team: UK Based, Certified, Strategy, Creative, Design, Marketing, Development
  • GDS: Discovery, Alpha, Prototype, Beta, Public Beta, Live
  • Specialist: Content Strategy, Card Sorting, Navigation Mapping, Integration, Migration, DevOps.
  • Clients: Government, Education, Local Council, Charity, Multi-nationals, Large, SME, Start-up
  • Hosting: Amazon AWS, Rackspace, UKFast, Azure, Scalable, Cloud, High Availability,
  • Support: Maintenance, Service Level Agreement SLA, 24/7/365, 99.99% Uptime
  • Migration from: Drupal upgrade, Umbraco, SiteCore, WagtailCMS, Squiz, Wordpress

Pricing

£250 per instance per month

  • Education pricing available

Service documents

G-Cloud 11

927784808196677

CTI Digital

Steve Gale

0161 7132434

tenders@ctidigital.com

Service scope

Service scope
Service constraints Hosting specifically optimised for:
Drupal 6
Drupal 7
Drupal 8
Acquia Lift

Hosting service is only available with our Drupal support services.
System requirements
  • Drupal 6
  • Drupal 7
  • Drupal 8
  • PHP-based applications
  • MySQL databases
  • Relational Databases
  • SOLR
  • MongoDB
  • Redis

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service operates consistently: 24 hours, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Atlassian suite is a tried and tested industry-leading third-party software package.
Onsite support Yes, at extra cost
Support levels Support from £500 / month based on a 12-month contract.
- Price varies based on number of storefronts and online turnover

Service includes:
- Critical Support SLA 24/7/365
- Critical Support response within 1 hour
- Critical callout/resolution charges included within the fixed monthly cost
- Management & maintenance of hosting & application
- Uptime & application monitoring (and response to alerts without your intervention)
- 24/7 support hotline
- Offsite backups
- Development & testing environments
- Advanced deployment system
- Technical account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our well-documented onboarding process guides you through a smooth service transition. Training can be conducted via Webex or at our Manchester Studio. (or at your premises at additional cost).

1 - Service orientation
- General introductions
- Key contract identifications
- Systems introduction and access
- Support service details
- Onboarding process and timeline

2 - Systems orientation (on a dedicated workspace for you)
- Service desk (reporting faults, checking progress)
- JIRA (ticket management, project management)
- Confluence (documentation, collaboration)
- Reporting (SLA performance, budget management)
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Application:
You will have continuous access to pull a copy from the code repository.

Documentation:
You will have continuous access to export from the Atlassian suite.
End-of-contract process Application:
You will have continuous access to pull a copy from the code repository.

Documentation:
You will have continuous access to export from the Atlassian suite.

Handover:
2 x 1-hour webex / conference calls and 4 hours of helpdesk time to help facilitate and handover.

Using the service

Using the service
Web browser interface Yes
Using the web interface Atlassian suite of project management tools provides service performance metrics, ticket management, and direct audited communication with the full team.
Web interface accessibility standard WCAG 2.1 A
Web interface accessibility testing Atlassian suite is a tried and tested industry-leading third-party software package.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Each instance is provisioned independently through Amazon Web Services.
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Amazon Web Services (AWS)

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Hosting environment configuration
  • Drupal application
  • Database (product, orders, customer etc)
Backup controls As a managed service you can control your back up options by liaising with our support services team.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service operates consistently: 24 hours a day, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days
Approach to resilience Hosting is provided by Amazon Web Services, however, alternatives are available if required. Our unique implementation details are available upon request.
Outage reporting We report service outages via multiple channels to nominated stakeholders. (Typically The Product Owner) Automated notifications - Monitoring alert - JIRA alert - Email - Text Manual notification - Call - Online chat

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels We can operate a detailed hierarchy of access permissions. Your application 'self managed', allowing a superuser to manage others permissions. Public key authentication (including by TLS client certificate) Identity federation with existing provider (for example Google apps) Username or password Other Other
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Security Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CTI Digital Information Services Team (IST) has been established to manage information services within the organisation, chaired by a Technical Director or Director. The IST is made up of appropriate senior organisational managers. It exists, in part, to: Ensure that CTI Digital and its staff and students meet the requirements of extant UK legislation and regulations in relation to Information Security; Ensure that there is clear direction and visible management support for security initiatives within the organisation; Ensure that appropriate risk management assessments are resourced an undertaken; and Promote security through appropriate commitment and adequate resourcing.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We adhere to Drupal Development best practice and rigorous QA process to review code before and test after deployment. Regular service reviews capture your requirements to security and make changes to our testing process and identifies remedial work that should take place to reach the new benchmark of compliance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We adhere to Drupal best practice for deploying patches to our service. The threat is assessed to identify urgency vs impact on a case by case basis
Protective monitoring type Supplier-defined controls
Protective monitoring approach We implement New Relic monitoring to provide detail reports on service performance and on-going vulnerability. Notifications are handled inline with our SLAs.

Service operates consistently: 24 hours a day, 7 days a week.
Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours
Important Fault: Response 5 Hours / Target Fix 3 Days
Incident management type Supplier-defined controls
Incident management approach Certain service outages have automated recovery response potentially bringing services online within 2 minutes of an issue. We have common workflow process which resolve 80% of all issues. A further 10% of all issues are resolved with Systems administration intervention and only the final 10% of issues usually result in the need to write new code. Issues are reported by automated monitoring, servicedesk, helpline, email or chat. You receive realtime access to incident reports, and are sent regular service performance reports.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres AWS
https://aws.amazon.com/about-aws/sustainability/

Pricing

Pricing
Price £250 per instance per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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