CCS Limited

Number Validation

Validation of mobile and landline numbers

Features

  • Low cost number validation
  • Success/error/outcome reporting

Benefits

  • Load data mixed with both landlines and mobile
  • Low cost validation

Pricing

£0.006 to £0.006 per unit

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 2 5 6 5 9 1 3 8 5 8 3 4 1 2

Contact

CCS Limited

Darren Swailes or Paul Nield

01785 240680

enquiries@completecommunicationsolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Mail Master, a digital contact platform
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour during business opening times
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Our support is flexible in keeping with the nature of the request. We will visit site to assist/train/support clients without charge
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full training is given both on site and through online training. We also provide support documentation for users of our service
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data loaded for the purpose of sending messages is digitally deconstructed after sending. The time when this is done is set by the user as send reports can not be generated once the information is destroyed. Most users set 3 months as the maximum
End-of-contract process
Our service is a pay as you use service. We provide access and a usage agreement and only charge for services consumed in a given month. There are no access fees or termination fees.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
We assist users to set up API. All service es from upload, reports, downloads etc can be accessed via API. We can also deliver reports to a secure FSTP location
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Logos, fonts, colours, sender ID etc. Our site is designed to be similar to a white label site for each of our clients

Scaling

Independence of resources
Dynamic server scaling within the Microsoft Azure environment

Analytics

Service usage metrics
Yes
Metrics types
We provide MI for data uploaded, messages sent, received, failed
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Exporting to our cloud solution is done using HTTPS or SFTP. Data downloads for reports etc are done in the same way
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Data loaded to our site in MS Azure is done so using HTTPS or SFTP
Data protection within supplier network
Other
Other protection within supplier network
AES256 bit encryption at rest

Availability and resilience

Guaranteed availability
Our software sits within the MS Azure Cloud environment which is recognised as perhaps the most secure cloud service in existence. Our solution is a "pay only for what you use" so there would be no refund due if the service was out of use. information regarding the resilience within Azure can be found here https://azure.microsoft.com/en-us/features/resiliency/
Approach to resilience
Our service is MS Azure based, resilience information can be found here https://azure.microsoft.com/en-us/features/resiliency/
Outage reporting
We provide email alerts to account holders

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Permission per user are set by the account administrators. Permissions can be restricted for all the activities.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
17th January 2017
What the ISO/IEC 27001 doesn’t cover
There are no limitations
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our documented ISO27001 security policies are available upon request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are undertaken within our ISO27001 mandated Secure Development policy
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We rely upon the control and assessment with MS Azure, details can be found here https://www.microsoft.com/en-us/trustcenter/security/azure-security
Protective monitoring type
Undisclosed
Protective monitoring approach
Our service is accessed via a secure user login and failures or breach attempts are monitored. Alerts are investigated upon receipt and if found to have substance, these are put to our technical team to respond to within the hour
Incident management type
Supplier-defined controls
Incident management approach
We monitor report incidents within the controls of our ISO27001 policies

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.006 to £0.006 per unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Site access and set up is included free. SMS usage is chargeable

Service documents

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