Nokia UK Ltd

IoT analytics

The IMPACT IoT Analytics solution augments your Operation Centre’s capabilities by applying intelligence to data from IoT sensors. Information is derived from each feed e.g. environmental factors, chemical composition, behaviour, sound, etc. for realtime anomaly detection. Patented machine learning from Nokia Bell Labs leverages pattern recognition and behavioural knowledge.


  • Establishes baseline values, then generates alarms when anomalies are observed.
  • Scales from a single gateway to a centralised server cluster.
  • Easy-to-use dashboard permitting drilling down for detailed information.
  • Extensible analytics enabling plug-in integration with third-party analytics.
  • Allows integration with large, third-party video walls.
  • IoT Community that works to explore new business models.
  • Modular architecture leveraging existing network investments enabling a cost-effective solution.
  • Edge video analytics reducing network bandwidth prioritising control room streaming.
  • Multi-tenant architecture for serving multiple user groups on single instances.


  • IoT Analytics drives efficiency in operational service
  • IoT Analytics delivers live dashboard information
  • Manage organisation based on real time and reported IoT facts
  • IoT Analytics drive automated knowledge based decision making
  • Provides lower deployment costs and greater flexibility.
  • Reduce network and storage costs up to 99%.
  • Monitor an enormous number of sensors from a single point


£50 to £750 per device per month

Service documents


G-Cloud 11

Service ID

9 2 5 1 2 1 6 3 6 4 2 1 9 9 7


Nokia UK Ltd

Mike Barlow

07794 920228

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No known constraints, we work with a vast variety of IoT standards.
System requirements Deployed as a cloud service thus reducing customer constraints

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Various options exists so as best to fit each clients' requirement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels N/A
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The IoT Analytics solution has a set of pre-defined onboarding services required for the initial setup.
In addition, Nokia will work with each customer to define and document any customized onboarding services,
Onsite training, online training, and user documentation are all provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Nokia will work with each customer to define any specific end-of-contract process requirements.
End-of-contract process Nokia will work with each customer to define any specific end-of-contract process requirements and any chargeable end of term items.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Users access Analytics via a web browser interface.
Supports common browsers including Chrome, Internet Explorer, Firefox, etc.
Accessibility standards None or don’t know
Description of accessibility Users access Analytics via a web browser interface.
Supports common browsers including Chrome, Internet Explorer, Firefox, etc.
Accessibility testing N/A
What users can and can't do using the API Scene Analytics provides an extensive North Bound API for integration into third party operational systems and Management Systems.
Details available on request.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The analytics algorithms are currently configurable.
New sets of algorithms covering new use cases will be introduced as customer demand grows.
We strive to continually enhance the services provided and there are future plans for a Bring-Your-Own algorithm, however this is not formally in the roadmap as yet.


Independence of resources The Scene Analytics solutions scales in two ways.
- Cloud compute resources can be expanded to cover increased number of end users, as well as supporting the collection and display needs of additional cameras.
- As additional cameras are added to the system, analytics processing power also needs to be added to the solution. These can either be added as edge compute gateways, or can be added as central cloud compute resources, depending on the specific customer requirements.


Service usage metrics Yes
Metrics types Service usage is measured by the number of devices connected to the network.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach IoT Analytics gateways perform the analytics processing. All data within these gateways is stored temporarily during processing in secure Linux Containers.
Where video is used, video anomaly clips are stored for 24 hours on the main Scene Analytics servers before being deleted. Integrated security mechanisms within the cloud service provide ensure protection of this data.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach IoT Analytics supports the integration North Bound into the customer operational support systems or existing Management system.
The integration is near-real-time, with IoT Analytics forwarding anomaly details for the external system to access.
Data export formats
  • CSV
  • Other
Data import formats Other
Other data import formats
  • Interface via the provided API
  • Interfaces with the cloud management system
  • IoT Analytics supports the bulk loading of data

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability To be discussed with customers to determine their availability requirements.
Approach to resilience This information is available on request.
Outage reporting As per the customers' specified BC/DR planning and policies

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels IoT Analytics supports single or multi-tenanted deployments.
IoT Analytics uses hierarchical group/user structure, and configurable role definitions and assignments.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 05/08/2016
What the ISO/IEC 27001 doesn’t cover Available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Aligned with CTPAT
  • Aligned with AEO
  • Aligned with TAPA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Nokia policies are in line with industry standards such as ISO 27001. They are reviewed and updated regularly to ensure they conform with changing technologies, threats and industry best practices.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Nokia has a comprehensive software configuration and change management process. Changes are assessed for potential security impact.
Vulnerability management type Undisclosed
Vulnerability management approach Nokia conducts both Internal/ external assessments and Audits to test vulnerability in system and networks wherever feasible. Nokia has Security Vulnerability Monitoring (SVM) Process which refers to the gathering of information on attacks, vulnerabilities and available correction patches from various information sources, including RSS feeds form the Internet, and OEM partners and customers. The process assesses the relevance of this information to Nokia Networks products and issues corresponding security recommendations for further actions within Nokia Networks. The process is continuous and concurrent to the Product Life Cycle.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Nokia embed security into all our products and services. Following are the key measures in place to ensure securing the information ecosystem • Nokia Design for Security ensures that security is built into products from the start of the development and maintained throughout the lifecycle • We proactively use audits, checks and threat analysis throughout the lifecycle to identify and fix vulnerabilities • We receive incident and vulnerability information from many sources to identify emerging vulnerabilities and develop countermeasures • We carefully manage patches and upgrades and work with customers to ensure these are applied as necessary
Incident management type Undisclosed
Incident management approach Nokia’s Information Security is responsible for developing, implementing, maintaining and communicating Nokia's Threat and Incident Response process for information security incidents This process includes the following but is not limited to: 1. When and under what circumstances to invoke the incident response activities, and how to ensure the proper workers are available and notified 2. How and what to communicate inside and outside the Company 3. Incident closure process ensures corrective actions taken and information recorded are consistent and readable

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £50 to £750 per device per month
Discount for educational organisations No
Free trial available No

Service documents

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