Q health from Q doctor
Q health, from Q doctor, allows secure and safe video consultation between NHS clinicians and patients. It is a nationally approved platform (NHS England DPS and NHS Digital GPITF), operational across CCGs and STPs nationwide, which gives scheduled and unscheduled video consultation flexibility, along with secure dashboarded insights into activity.
Features
- NHS England and NHS Digital approved video consultation system
- Single sign on with partner systems
- Clinically validated safeguarding and signposting tools
- App or web based (no patient app download necessary)
Benefits
- Enable your existing clinicians to consult over video
- Option for extra GP capacity
- Option for virtual PC remote working (BYOD) including Virtual Smartcards
Pricing
£350 a licence a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
9 2 2 6 2 0 9 0 4 7 0 4 7 2 2
Contact
Q doctor (MyMed Ltd)
Dr Chris Whittle
Telephone: 0330 2230349
Email: chris.whittle@qdoctor.io
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- For existing 'in-house' clinicians to use our services to provide video consultations to patients, they will need a laptop or desktop and a broadband internet connection and webcam. For patients to use our app or web service, they will need a normal smartphone or a laptop/device with a camera. All Q doctor digital locum GPs (those hired for Q doctor digital GP service provision by organisations) are setup already with the appropriate hardware.
- System requirements
-
- Clinicians providing the service need a laptop or desktop
- Clinicians providing the service need a webcam
- Patients consulting over Q doctor need a webcam or smartphone
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times are typically within 1 hour
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- Clinical user testing
- Onsite support
- Yes, at extra cost
- Support levels
- Included in the service, Q doctor provides telephone and email support to customers, and online real-time support to clinicians. Our support team will assist remotely or onsite if required to resolve issues.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Our clinician-facing product is provided with online video tutorials and documentation.
Our patient-facing product has been extensively user-tested and has functionality built to make the app and site easy to navigate. We can happily provide 'how to' materials as required. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Any data that is owned by the customer could be extracted into a file format as agreed with Q doctor according to GDPR compliant processes.
- End-of-contract process
- Contracts for platform licence are offered on an annual basis, with break clauses to be agreed between contracting parties. Digital GP hiring is a separate contract schedule and customers only pay for the hours booked.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The desktop service is for use by clinicians to consult with patients. Patients, however, can consult on either the web or mobile services.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- API is constantly evolving - please contact the team for current exposed components of our API
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Buyers can customise the type of clinical seat available, and the local guidelines and pathways visible to the clinician. There is also flexibility for co-branding and white-label approaches and further systems integrations.
Scaling
- Independence of resources
- The system thresholds and monitoring have been set to ensure adequate warning of capacity limits, with scalable extra capacity deployable instantly on demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Comprehensive analytics reporting, including:
- Appointment usage
- Appointment duration
- Customisable outcome data reports - Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported via CSV and Excel files as well as their graphical representations.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Custom formats available to customer specification
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- JPG
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Q doctor provides 99.5%+ availability.
- Approach to resilience
- Q doctor's datacentre provider incorporates extensive resilience and disaster recovery procedures. More information is available on request.
- Outage reporting
- The application both on web and on mobile devices displays various error messages, including reporting on signal loss.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- All access points have enforced 2 factor authentication. Direct access to support the databases and infrastructure is limited to a very small team who have been issued a named account and connect in directly to the datacentres using two-factor authentication
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- NHS Information Governance Toolkit
- Cyber Essentials
- SCCI 0129
- SCCI 0160
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials, Information Governance Toolkit, SCCI 0129, SCCI 0160
- Information security policies and processes
- Q doctor is CQC regulated and Cyber Essentials approved. All staff are put through Information Governance and Security training during their induction and this is refreshed annually. Policies are available to all via a team policy website. Periodic audits are undertaken and reviewed by an integrated governance committee.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Our configuration control & management processes enable our team to deliver exceptional levels of maintainability and reliability in these areas:
• Quick Deployment: Uploading application files to Beanstalk initiates the deployment process on our EC2 instances.
• Integration with other AWS services like Autoscaling, Elastic Load Balancer, SNS, CloudWatch, RDS, etc etc.
• Application health monitoring using CloudWatch and SNS notifications in case of any issues in Production.
• Easy access to application and system logs,
• Customised software and applications by passing configuration files to the AWS Beanstalk environment. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Q doctor has a policy to deploy security updates and patches in a scheduled and predictable manner and without undue delay. Scheduled security updates and patches would be excluded if it can be proved that this security update causes problems for the system, software, etc. The security update would then be re-scheduled for next release. We actively monitor for security threats through both automated scanning and threat awareness and all devices use app Sandboxing, device encryption to minimise attack surfaces.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- At Q doctor we are constantly checking for compromising configuration/issues. Our response is dependant on the type of compromise that is discovered and its severity. Q doctor has various incident/security event detection processes to ensure our response is timely, controlled and consistent.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Q doctor has incident management processes for major and minor incidents, including a comprehensive disaster recovery plan. Users can report incidents via the Q doctor support team, who provide support levels according to service level agreements. Incident reports are generated as part of audit processes and urgently in the interim should significant events occur.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Health and Social Care Network (HSCN)
Pricing
- Price
- £350 a licence a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Discounted use of the software, at scale, is negotiated based upon scale and partnership opportunity.