Q doctor (MyMed Ltd)

Q doctor Digital Clinician

Q doctor uses secure video to plug in NHS clinicians to existing infrastructure, where and when they are needed. This delocalises workforce where clinically safe to do so, and provides cost efficiency savings alongside a great patient and clinician experience.

Features

  • Secure video consulting platform, app and web-based
  • Interoperable with existing systems
  • Clinically validated safeguarding and signposting tools

Benefits

  • Enable your existing clinicians to consult over video
  • Employ remote clinicians (e.g. digital locum GPs) flexibly, for less
  • Enable existing clinicians to work remotely and securely

Pricing

£350 per licence per month

  • Free trial available

Service documents

G-Cloud 11

922620904704722

Q doctor (MyMed Ltd)

Dr Chris Whittle

0330 2230349

chris.whittle@qdoctor.io

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints For existing 'in-house' clinicians to use our services to provide video consultations to patients, they will need a laptop or desktop and a broadband internet connection and webcam. For patients to use our app or web service, they will need a normal smartphone or a laptop/device with a camera. All Q doctor digital locum GPs (those hired for Q doctor digital GP service provision by organisations) are setup already with the appropriate hardware.
System requirements
  • Clinicians providing the service need a laptop or desktop
  • Clinicians providing the service need a webcam
  • Patients consulting over Q doctor need a webcam or smartphone

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are typically within 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Clinical user testing
Onsite support Yes, at extra cost
Support levels Included in the service, Q doctor provides telephone and email support to customers, and online real-time support to clinicians. Our support team will assist remotely or onsite if required to resolve issues.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our clinician-facing product is provided with online video tutorials and documentation.

Our patient-facing product has been extensively user-tested and has functionality built to make the app and site easy to navigate. We can happily provide 'how to' materials as required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Any data that is owned by the customer could be extracted into a file format as agreed with Q doctor according to GDPR compliant processes.
End-of-contract process Contracts for platform licence are offered on an annual basis, with break clauses to be agreed between contracting parties. Digital GP hiring is a separate contract schedule and customers only pay for the hours booked.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The desktop service is for use by clinicians to consult with patients. Patients, however, can consult on either the web or mobile services.
API Yes
What users can and can't do using the API API is constantly evolving - please contact the team for current exposed components of our API
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Buyers can customise the type of clinical seat available, and the local guidelines and pathways visible to the clinician. There is also flexibility for co-branding and white-label approaches and further systems integrations.

Scaling

Scaling
Independence of resources The system thresholds and monitoring have been set to ensure adequate warning of capacity limits, with scalable extra capacity deployable instantly on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Comprehensive analytics reporting, including:
- Appointment usage
- Appointment duration
- Customisable outcome data reports
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via CSV and Excel files as well as their graphical representations.
Data export formats
  • CSV
  • Other
Other data export formats Custom formats available to customer specification
Data import formats
  • CSV
  • Other
Other data import formats
  • JPG
  • PDF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Q doctor provides 99.5%+ availability.
Approach to resilience Q doctor's datacentre provider incorporates extensive resilience and disaster recovery procedures. More information is available on request.
Outage reporting The application both on web and on mobile devices displays various error messages, including reporting on signal loss.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels All access points have enforced 2 factor authentication. Direct access to support the databases and infrastructure is limited to a very small team who have been issued a named account and connect in directly to the datacentres using two-factor authentication
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • NHS Information Governance Toolkit
  • Cyber Essentials
  • SCCI 0129
  • SCCI 0160

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials, Information Governance Toolkit, SCCI 0129, SCCI 0160
Information security policies and processes Q doctor is CQC regulated and Cyber Essentials approved. All staff are put through Information Governance and Security training during their induction and this is refreshed annually. Policies are available to all via a team policy website. Periodic audits are undertaken and reviewed by an integrated governance committee.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our configuration control & management processes enable our team to deliver exceptional levels of maintainability and reliability in these areas:
• Quick Deployment: Uploading application files to Beanstalk initiates the deployment process on our EC2 instances.
• Integration with other AWS services like Autoscaling, Elastic Load Balancer, SNS, CloudWatch, RDS, etc etc.
• Application health monitoring using CloudWatch and SNS notifications in case of any issues in Production.
• Easy access to application and system logs,
• Customised software and applications by passing configuration files to the AWS Beanstalk environment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Q doctor has a policy to deploy security updates and patches in a scheduled and predictable manner and without undue delay. Scheduled security updates and patches would be excluded if it can be proved that this security update causes problems for the system, software, etc. The security update would then be re-scheduled for next release. We actively monitor for security threats through both automated scanning and threat awareness and all devices use app Sandboxing, device encryption to minimise attack surfaces.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach At Q doctor we are constantly checking for compromising configuration/issues. Our response is dependant on the type of compromise that is discovered and its severity. Q doctor has various incident/security event detection processes to ensure our response is timely, controlled and consistent.
Incident management type Supplier-defined controls
Incident management approach Q doctor has incident management processes for major and minor incidents, including a comprehensive disaster recovery plan. Users can report incidents via the Q doctor support team, who provide support levels according to service level agreements. Incident reports are generated as part of audit processes and urgently in the interim should significant events occur.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £350 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Discounted use of the software, at scale, is negotiated based upon scale and partnership opportunity.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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