My1Login Ltd.

My1Login Enterprise Identity Management Solution

My1Login’s Identity & Access Management (IAM) solution enables organisations to manage access to applications for internal and external users. My1Login's a wholly UK-Based Identity Provider offering Single Sign-On (SSO) to Web, Mobile and Windows Desktop Applications, Privileged Password Management, User Provisioning, Self-Service Password Reset, Multi-Factor Authentication and Reporting underpinning compliance.

Features

  • Single Sign-On for Web, Mobile and Thick-Client, Legacy Desktop
  • UK-Based Identity Provider
  • Application Auto-Discovery & Integration To Identify/Manage Shadow IT
  • Informs IT of Unknown Web Apps Being Used
  • Automatic Password Updates for Target Apps
  • Privileged Password Manager
  • Active Directory Self-Service Password Reset
  • Multi-Factor Authentication
  • Client-Side Encryption
  • Integration of Target Apps With and Without Connectors

Benefits

  • Eliminates Password-Related Data Breach Risks
  • Improves End-User Productivity
  • Significant Reduction in IT Admin Effort
  • Audit Trail of User Access to Applications
  • AES-256 Encryption Satisfies PCI
  • Evidence Role-Based Access Control for Applications
  • Eliminate Helpdesk Calls for Password Resets
  • GDPR-Readiness
  • Measure and Cancel Unused Software Licences
  • Immediately Cease User Access to Applications

Pricing

£0.33 to £5.10 a person a month

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

9 2 1 8 1 6 8 0 1 3 3 1 6 1 2

Contact

My1Login Ltd.

Norman Begg

0141 427 0454

norman@my1login.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
My1Login is a standalone Identity & Access Management Solution.

My1Login can also integrate with Active Directory to provide Single Sign-On for web, mobile and thick-client legacy apps. Additionally, My1Login can provide Active Directory Self-Service Password Reset.
Cloud deployment model
Public cloud
Service constraints
Maintenance windows: Planned maintenance for a maximum of 15 minutes per month outside of normal UK working hours shall be permitted subject to 7 days notice being provided.
System requirements
  • Legacy / Desktop integration requires Windows 10 or later
  • Active Directory integration requires .Net 4.6.1 or later
  • Active Directory Integration requires Windows Server 2012 or later

User support

Email or online ticketing support
Email or online ticketing
Support response times
One hour.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Used an external testing agency (usertesting.com) to undertake testing of our web chat with an assistive technology user.
Onsite support
Onsite support
Support levels
Support. Cost: included in any subscription
• 24 x 7 support by phone and email
• Unlimited online customer support
• On-site support as required
• Technical account manager and cloud support engineer included
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On-boarding into My1Login can be achieved by installing the My1Login Active Directory Connector which synchronises information with the My1Login service. Additionally, My1Login can provide on-site support in the on-boarding process for larger deployments. Full documentation and web conference/screensharing support is provided by My1Login to assist with onboarding. On-site training can also be arranged if required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
This service is provided by My1Login on request.
End-of-contract process
There are no exit charges associated with end the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile service is a lightweight version of the desktop service, focused on enabling users to securely authenticate with applications.
Service interface
Yes
Description of service interface
Userinterface
Admin interface
Accessibility standards
WCAG 2.1 A
Accessibility testing
Used an external testing agency (usertesting.com) to undertake testing of our web application with an assistive technology user.
API
No
Customisation available
Yes
Description of customisation
The name of the service can be customised to a customer's requirements, and a customer logo may be added to their portal.

The customers supply the name and logo image to My1Login and My1Login applies these settings.

Administrative Users have the rights to customise.

Scaling

Independence of resources
My1Login's service infrastructure is capable of scaling both horizontally (number of servers) and vertically (capability of each server).

Our service infrastructure is configured to automatically scale horizontally based upon demand.

The server load is monitored and if frequent scaling is observed the capacity of each scaleable unit (server) is increased.

Analytics

Service usage metrics
Yes
Metrics types
Full audit trail of user activity and summary dashboard.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Database has TDE enabled.
Highly-restrictive firewalls rules to database.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Reports may be exported from the My1Login Administration Web Interface.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Critical data also client-side encrypted by AES-256 prior to transmission.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Critical customer data client-side encrypted by AES-256 prior to transmission. Cannot be decrypted within the My1Login infrastructure. Data at rest is TDE encrypted. Strict firewall rules against database.

Availability and resilience

Guaranteed availability
My1Login will make every reasonable effort to ensure maximum availability of the cloud service. My1Login’s high-availability infrastructure operates at 99.9% availability.

Incidents are reported by Customer to My1Login support team using following channels:

Email: support@my1login.com
Telephone: 0800 044 3091
Online: www.my1login.com

Service Levels for Incident Reporting

Incident Reporting by telephone and email: 24 x 7.

Category: Critical Incident
Description: All users or majority of users unable to access the service at multiple locations
Response Time: 1 hour
Resolution Timescale: 2 hours

Category: High
Description: All, or the majority of, users at one location are unable to access the service all of the time
Response Time: 1 hour
Resolution Timescale: 4 hours

Category: Medium
Description: Some users are unable to access the service some of the time
Response Time: 1 hour
Resolution Timescale: 1 working day

Category: Low
Description: Issue does not affect access to the service or is related to an individual user account
Response Time: 1 hour
Resolution Timescale: Subject to planning

For purposes of this SLA My1Login awards the customer, by way of compensation, credit equal to 1% of annual licence fee for a full day of lost service, subject to maximum of 5% of annual licence fee.
Approach to resilience
My1Login's datacentre is managed by Microsoft Azure and is hosted in TIA-942 Tier 4 Data-centres. Backup, disaster recovery and resilience plans are in place. Data-centre is firewall protected and located within a 24/7 infrastructure and network monitoring, geo-redundancy and backup is provided.
Outage reporting
Public report on the My1Login website. Email alerts for critical outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Active Directory integration, transparently for users within a corporate network, by AD credentials for off-site users.
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is to named members of staff only.

Authorised users have to log in to the system to access such information.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman
ISO/IEC 27001 accreditation date
15/06/2020
What the ISO/IEC 27001 doesn’t cover
Office administration functions are not covered.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
14/02/2020
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
None.
PCI certification
Yes
Who accredited the PCI DSS certification
Self-Accredited
PCI DSS accreditation date
6/5/2020
What the PCI DSS doesn’t cover
Card-present (face-to-face) is not included in the PCI DSS certification. My1Login do not carry out face-to-face card payments.
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • Member of the UK Access Management Federation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Our security policies and processes are ISO27001 compliant, covering security controls A5 through A18. The policies and processes are audited internally and externally as part of our compliance process.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Components are reviewed whenever change requests are received that affect them. The components are tracked via our issue / change tracking system.

Changes are reviewed for security impact prior to being approved for design, after design prior to implementation and after implementation in testing.

Assessments are carried out by senior technical staff and at developer workshops.

All software changes are managed in version control. All infrastructure changes are fully auditable in the cloud.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management is approached in layers: Qualys weekly reports identify known vulnerability issues raised during the past week, static analysis of the code base is used to pre-empt bad practice and known issues. Staging and live systems are scanned using Qualys products. Live systems are subjected to regular internal and 3rd party penetration testing.

Issues are triaged, critical vulnerabilities are patched within 24 hours. Non-critical issues are addressed either within 5 days or as part of our regular monthly release cycle.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We employ intrusion and change detection systems on our infrastructure which alerts staff on potential issues. Potential compromises are triaged and responded to in a suitable timeframe. Some attacks are automatically handled (e.g. IP addresses blocked). If an alert implied a compromise the affected systems would be immediately reviewed and all credentials changed as a precaution. If there was evidence of a data compromise potentially affected customers would be notified.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Any incidents are reported by staff or users to our helpdesk.

The helpdesk follow a triage and escalation process to manage the incident.

Incident reports are retrieved from our issue tracker system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.33 to £5.10 a person a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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