This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Khipu Networks Limited are still valid.
Khipu Networks Limited

HPE Aruba - Cloud Managed WiFi Services

HPE Aruba's Cloud Managed WiFi Services offers a simple, secure and cost-effective way to manage and monitor wireless access points, switches and branch gateways. The service has advanced capabilities including customisable guest Wi-Fi, presence analytics for smarter decision making and is fully managed.

Features

  • Check alerts by AP, switch name, MAC address, other attribute
  • Information about connected clients, memory usage and firmware
  • Track individual Wi-Fi client data, user, device health, issues
  • Security - Identify rogue devices and block them
  • Visibility and Control : User, Applications, Data Usage, Web usage
  • Provide and configure Wi-Fi guest services
  • Zero Touch Provisioning - Wi-Fi Access Points automatically configure
  • Presence Analytics: Gather information real-time and historically
  • Reporting - Management information, automatic reports, trend and capacity planning
  • Redundancy with clustering and distribution to multiple data centers.

Benefits

  • Cost Effective - No upfront management infrastructure costs, flexible pricing
  • Secure and Always On - Flexible and customisable services
  • Security - Management users can be allocated security roles
  • Aruba Central always running the latest management software

Pricing

£407.15 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

9 2 1 5 3 8 8 7 4 8 4 4 8 9 6

Contact

Khipu Networks Limited Sales Team
Telephone: 0345 272 0900 Ext. 1
Email: Sales-UK@khipu-networks.com

Service scope

Service constraints
Aruba Central supports Aruba Instant Access Points and Aruba Switches, configuration is via templates pushed to devices. Depending upon the complexity of the Wi-Fi deployment, KHIPU may recommend deploying local controllers. KHIPU Wi-Fi engineers can advise and design the best design for customer requirements.
System requirements
  • Supports: Aruba Instant Access Points
  • Supports: Aruba Network Switches
  • Cloud Service: Will require internet access to the managed devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
Khipu can tailor support packages for end users on response times, where we provide faster response times on support calls relating to mission critical systems, for example. If the end user has a support contract with Khipu which also entitles them to weekend support, response times would not differ. Response times can vary from 30 minutes, to 4 hours, depending on the severity of the Support call logged.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Khipu's ethos is to provide ‘outstanding’ technical and after sales support to its customers, during and after a project implementation. To prove this, we have a number of exceptional customer references should end-users wish to speak with them.

With all of our supplied solutions, we provide maintenance and support services. All of the proposed equipment will be supported and maintained by Khipu based upon the appropriate level of cover as required by each individual end user. The following is included within our available support/maintenance services;

• 9am to 5pm Monday to Friday, or 24x7x365(366) Telephone, Email and Remote Access Support
• “Pro-Active” Monitoring, Alerting and Support “KARMA”
• Advanced hardware replacement (with or without an engineer)
• Upgrades / Software Releases (major and minor)
• Quarterly Health Checks
• Co-Managed Services; “adds/moves/changes/deletes” via end-user Helpdesk tickets

Khipu would also assign a technical account manager to every end-user, who would be responsible for ensuring that SLA's are met should end-users call upon the agreed support service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
For the delivery of the service, Khipu follows our Scope of Work process which has the following stages:

• Stage 1 – Service scope
• Stage 2 – Implementation
• Stage 3 – Report correlation

This process is Khipu’s way of providing an effective service to implement your solution efficiently and to a high standard in accordance with our ISO accreditations. Initially, we setup a call is to discuss the implementation of your service, what will take place, and any pre-requisites that will be needed. This will also give end-users the opportunity to speak to one of our fully qualified engineers to discuss all aspects of the service and any questions you may have. A Scope of Work document is then created based upon the discussion.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The customer can download and save all configuration templates and reports prior to the service ending.
End-of-contract process
The end user will however be notified 90 days in advance of their contract expiring and will be given a quotation with the option to extend the service (pre-paid). At the end of the contract access to Cloud Managed WiFi services will cease, however the customer infrastructure would continue to operate. The customer will lose central management, monitoring and reporting.

Using the service

Web browser interface
Yes
Using the web interface
Users have full access through the web interface to manage all remote access points and switches. The web interface has clear dashboards for information and reporting, it uses templates to manage configurations of devices which allows devices to call into the central database to automatically update and provision themselves.With Aruba Central, you can get your network up and running in minutes with intelligent Zero Touch Provisioning. The intuitive dashboards along with reporting, maintenance, and rmware management make monitoring and troubleshooting easy – no technical expertise required.
Web interface accessibility standard
WCAG 2.0 AAA
Web interface accessibility testing
KHIPU is a reseller, the product is created and tested by HP Enterprise and is tested by them for accessibility.
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Each service that HPe Aruba provide to its customers are separate dedicated services which have guaranteed performance levels unaffected by other users/customers.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
HPE Aruba

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Backs up all access point and switch configurations
  • Backs up all central reporting and configuration data
Backup controls
This is centrally clustered and resilient. Customers can configure how often the Central management system backs up the configurations from their access points and switches.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The Cloud Managed WiFi Service is run at an agreed time with the customer, this is on a 24*7*365(6) schedule. The service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows.

Should Khipu not meet the guaranteed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of Khipu Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user.
Approach to resilience
Web-scale database design for responsive performance, even when working with huge amounts of data.

Redundancy with clustering and distribution to multiple data centres from multiple providers. If one provider experiences performance issues, others remain available for seamless continuity.
Outage reporting
There is a public dashboard managed by Aruba HPe, email alerts would be sent. KHIPU would also telephone customers if we are aware of any potential issues.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Access to the management platform is controlled by dual factor authentication and is only available to a small set of personal.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date
Original Approval: 6th May 2010, Current Expiry: 5th May 2019
What the ISO/IEC 27001 doesn’t cover
We do not cover HPe / Aruba Networks staff or processes.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Khipu adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management) and OHSA 18001 (Occupational health and safety). Any potential breach or risk of security or process is highlighted to senior management including the board of directors immedietly.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to the configuration of the service are managed through a change control process. This looks at, technical suitability, security risks and impact to service. This provides an audit trail and ensures all aspects of the change are considered.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We work closely with the manufacturers of the services deployed, to ensure that any reported/disclosed vulnerabilities are patched in the next maintenance window. In the event of a major flaw, an emergency change process would be invoked to patch the service within 48Hrs. In the event of multiple vulnerabilities, they are addressed in severity order (highest first), until all mitigated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are detected via various means, monitoring tools, manual checks, service degradation, reported issues along with regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with a high priority until they are proven benign or corrective action need to be taken to mitigate against the compromise. These procedures are inline with our ISO27001 processes.
Incident management type
Supplier-defined controls
Incident management approach
As part of our support/managed service procedures, the customer is provided with full details of how to log a support call. This includes all logging methods (i.e. email, call, web) and the information required so that the servicedesk team can respond accordingly. Once the call has been logged, depending on its severity level (major issue = service affecting, minor issue = query), it is then managed by the team under the supervision of the servicedesk manager. All service affecting calls are escalated accordingly to the 2nd/ 3rd line teams including the assigned account and technical manager. Escalations procedures are provided.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£407.15 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Khipu provide a 30 day free trial of the service that is tailored to the end-users requirements in order for them to test the service accordingly against their success criteria.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.