HPE Aruba - Cloud Managed WiFi Services
HPE Aruba's Cloud Managed WiFi Services offers a simple, secure and cost-effective way to manage and monitor wireless access points, switches and branch gateways. The service has advanced capabilities including customisable guest Wi-Fi, presence analytics for smarter decision making and is fully managed.
Features
- Check alerts by AP, switch name, MAC address, other attribute
- Information about connected clients, memory usage and firmware
- Track individual Wi-Fi client data, user, device health, issues
- Security - Identify rogue devices and block them
- Visibility and Control : User, Applications, Data Usage, Web usage
- Provide and configure Wi-Fi guest services
- Zero Touch Provisioning - Wi-Fi Access Points automatically configure
- Presence Analytics: Gather information real-time and historically
- Reporting - Management information, automatic reports, trend and capacity planning
- Redundancy with clustering and distribution to multiple data centers.
Benefits
- Cost Effective - No upfront management infrastructure costs, flexible pricing
- Secure and Always On - Flexible and customisable services
- Security - Management users can be allocated security roles
- Aruba Central always running the latest management software
Pricing
£407.15 a unit a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
9 2 1 5 3 8 8 7 4 8 4 4 8 9 6
Contact
Khipu Networks Limited
Sales Team
Telephone: 0345 272 0900 Ext. 1
Email: Sales-UK@khipu-networks.com
Service scope
- Service constraints
- Aruba Central supports Aruba Instant Access Points and Aruba Switches, configuration is via templates pushed to devices. Depending upon the complexity of the Wi-Fi deployment, KHIPU may recommend deploying local controllers. KHIPU Wi-Fi engineers can advise and design the best design for customer requirements.
- System requirements
-
- Supports: Aruba Instant Access Points
- Supports: Aruba Network Switches
- Cloud Service: Will require internet access to the managed devices
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Khipu can tailor support packages for end users on response times, where we provide faster response times on support calls relating to mission critical systems, for example. If the end user has a support contract with Khipu which also entitles them to weekend support, response times would not differ. Response times can vary from 30 minutes, to 4 hours, depending on the severity of the Support call logged.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Khipu's ethos is to provide ‘outstanding’ technical and after sales support to its customers, during and after a project implementation. To prove this, we have a number of exceptional customer references should end-users wish to speak with them.
With all of our supplied solutions, we provide maintenance and support services. All of the proposed equipment will be supported and maintained by Khipu based upon the appropriate level of cover as required by each individual end user. The following is included within our available support/maintenance services;
• 9am to 5pm Monday to Friday, or 24x7x365(366) Telephone, Email and Remote Access Support
• “Pro-Active” Monitoring, Alerting and Support “KARMA”
• Advanced hardware replacement (with or without an engineer)
• Upgrades / Software Releases (major and minor)
• Quarterly Health Checks
• Co-Managed Services; “adds/moves/changes/deletes” via end-user Helpdesk tickets
Khipu would also assign a technical account manager to every end-user, who would be responsible for ensuring that SLA's are met should end-users call upon the agreed support service. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
For the delivery of the service, Khipu follows our Scope of Work process which has the following stages:
• Stage 1 – Service scope
• Stage 2 – Implementation
• Stage 3 – Report correlation
This process is Khipu’s way of providing an effective service to implement your solution efficiently and to a high standard in accordance with our ISO accreditations. Initially, we setup a call is to discuss the implementation of your service, what will take place, and any pre-requisites that will be needed. This will also give end-users the opportunity to speak to one of our fully qualified engineers to discuss all aspects of the service and any questions you may have. A Scope of Work document is then created based upon the discussion. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The customer can download and save all configuration templates and reports prior to the service ending.
- End-of-contract process
- The end user will however be notified 90 days in advance of their contract expiring and will be given a quotation with the option to extend the service (pre-paid). At the end of the contract access to Cloud Managed WiFi services will cease, however the customer infrastructure would continue to operate. The customer will lose central management, monitoring and reporting.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Users have full access through the web interface to manage all remote access points and switches. The web interface has clear dashboards for information and reporting, it uses templates to manage configurations of devices which allows devices to call into the central database to automatically update and provision themselves.With Aruba Central, you can get your network up and running in minutes with intelligent Zero Touch Provisioning. The intuitive dashboards along with reporting, maintenance, and rmware management make monitoring and troubleshooting easy – no technical expertise required.
- Web interface accessibility standard
- WCAG 2.0 AAA
- Web interface accessibility testing
- KHIPU is a reseller, the product is created and tested by HP Enterprise and is tested by them for accessibility.
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- Each service that HPe Aruba provide to its customers are separate dedicated services which have guaranteed performance levels unaffected by other users/customers.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- HPE Aruba
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Backs up all access point and switch configurations
- Backs up all central reporting and configuration data
- Backup controls
- This is centrally clustered and resilient. Customers can configure how often the Central management system backs up the configurations from their access points and switches.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
The Cloud Managed WiFi Service is run at an agreed time with the customer, this is on a 24*7*365(6) schedule. The service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows.
Should Khipu not meet the guaranteed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of Khipu Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user. - Approach to resilience
-
Web-scale database design for responsive performance, even when working with huge amounts of data.
Redundancy with clustering and distribution to multiple data centres from multiple providers. If one provider experiences performance issues, others remain available for seamless continuity. - Outage reporting
- There is a public dashboard managed by Aruba HPe, email alerts would be sent. KHIPU would also telephone customers if we are aware of any potential issues.
Identity and authentication
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to the management platform is controlled by dual factor authentication and is only available to a small set of personal.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register Quality Assurance
- ISO/IEC 27001 accreditation date
- Original Approval: 6th May 2010, Current Expiry: 5th May 2019
- What the ISO/IEC 27001 doesn’t cover
- We do not cover HPe / Aruba Networks staff or processes.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Khipu adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management) and OHSA 18001 (Occupational health and safety). Any potential breach or risk of security or process is highlighted to senior management including the board of directors immedietly.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All changes to the configuration of the service are managed through a change control process. This looks at, technical suitability, security risks and impact to service. This provides an audit trail and ensures all aspects of the change are considered.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We work closely with the manufacturers of the services deployed, to ensure that any reported/disclosed vulnerabilities are patched in the next maintenance window. In the event of a major flaw, an emergency change process would be invoked to patch the service within 48Hrs. In the event of multiple vulnerabilities, they are addressed in severity order (highest first), until all mitigated.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Potential compromises are detected via various means, monitoring tools, manual checks, service degradation, reported issues along with regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with a high priority until they are proven benign or corrective action need to be taken to mitigate against the compromise. These procedures are inline with our ISO27001 processes.
- Incident management type
- Supplier-defined controls
- Incident management approach
- As part of our support/managed service procedures, the customer is provided with full details of how to log a support call. This includes all logging methods (i.e. email, call, web) and the information required so that the servicedesk team can respond accordingly. Once the call has been logged, depending on its severity level (major issue = service affecting, minor issue = query), it is then managed by the team under the supervision of the servicedesk manager. All service affecting calls are escalated accordingly to the 2nd/ 3rd line teams including the assigned account and technical manager. Escalations procedures are provided.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £407.15 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Khipu provide a 30 day free trial of the service that is tailored to the end-users requirements in order for them to test the service accordingly against their success criteria.