Internet of Things (IoT) Software
ICONICS IoTWorX allows any data to be taken off site and connected to the cloud
Features
- IOT Cloud Connector Publish's data through AMQP/MQTT to Cloud platforms
- IoT Communicator - Bidirectional real-time communication via the IoT Hub
- IoT Visualiser On-premise visualisation for read-only access to local data/diagnostics.
- IoT Collector - Store/forward of historical data into cloud
- IoT Analyser - Analytics module with workflow and preprocessing faults
- System Health provides built-in diagnostics dashboard of software & devices
Benefits
- Open integration
- Push Data off site for storage
- Analysis and reporting
- Connectivity to any type of data
Pricing
£189 to £2,250 a device a year
- Education pricing available
- Free trial available
Service documents
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Framework
G-Cloud 10
Service ID
9 2 0 1 3 9 6 5 2 5 3 4 0 7 5
Contact
ICONICS UK Services Ltd
Clive Walton
Telephone: 01384246700
Email: cwalton@iconics-uk.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Extension to existing IT / OT systems
- Cloud deployment model
- Hybrid cloud
- Service constraints
- No
- System requirements
-
- Converged network system with route to Internet
- Open connectivity interfaces from subsystems, e.g. BACnet, Modbus, OPC
- Open connectivity interfaces from subsystems, e.g. REST Web Services
- Access to subsystem data points lists and documentation
- Access to Azure
- Access to Azure IoT Hub and/or MQTT Broker
- Optional connection to non-ICONICS MQTT data sources
- Optional connection to non-ICONICS AMQP data sources
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support response times
Please refer to the service definition document for details. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Critical - System/Service is down High System/Service is not functioning as expected. Workaround is not available or not suitable for the user(s) Medium - System/Service is not functioning as expected. Workaround is possible and suitable for the user(s) Low Informal question regarding the capabilities of the system/service
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- User and system training is provided in the form of on-site and online training on the functionality of the service. Typically a thorough onsite training schedule is provided and subsequent "topup" sessions are available online.
- Service documentation
- Yes
- Documentation formats
- Other
- Other documentation formats
-
- SQL Database
- Binary File Format Datastore
- End-of-contract data extraction
- Data is stored in SQL database and binary file format datastore. Data will be extracted to portable format (e.g. csv)
- End-of-contract process
- At the end of the contract the primary user is notified that the contract has ended and sent a link to the exportable dataset. This will be held for a limited number of days by ICONICS (determined in the contract) afterwhich the data is destroyed. The service infrastructure will then be decommissioned.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Accessibility standards
- None or don’t know
- Description of accessibility
- UI accessibility is a configuration activity and customised per client.
- Accessibility testing
- The UI for the service is defined and reviewed together with the client stakeholders.
- API
- Yes
- What users can and can't do using the API
- The service can be customised at all levels, from the data source integration methods, to the normalisation rules that should be applied to the building to the API and SPoG UI that is exposed to the client. These are all reviewed and agreed with the client at the service onboarding stage.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- The service can be customised at all levels, from the data source integration methods, to the normalisation rules that should be applied to the building to the API and SPoG UI that is exposed to the client. These are all reviewed and agreed with the client at the service onboarding stage.
Scaling
- Independence of resources
- Each tenant is provided dedicated infrastructure for the service guaranteeing that they are not affected by service demand. This is outside of the scope of the platform E.g. Azure/AWS
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Service provides CSV export capability.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- SLA definitions dependent on the level of service procured. Availability based on underlying infrastructure service availability.
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Access restricted to named users.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Available on Request
- Information security policies and processes
- Currently working towards ISO27001 and Cyber Essentials Plus certified. IS policies available on request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Any configuration change requests are tested on development infrastructure before being rolled out onto production service. Any service component changes are tested on development infrastructure before being rolled out onto production service.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Threat information provided by US-CERT and CVE providers. Threats are reviewed and if required mitigations are developed and tested. These are then rolled out to the production service having notifed service users of an outage whilst the updates are delivered. Patches can be deployed within 5 days of the vulnerability being disclosed.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Once identified as a potential compromise, information reqported to engineering teams to evaluate and possibly mitigate. Service users notified as soon as the compromise has been validated. Response to incidents usually within a few hours.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incident identified either through user report or service metrics. Incident is reviewed and evaluated. Once validated, service users notified. Mitigiation developed if required and then deployed to service after notifying users of updates. Notifications via email.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Pricing
- Price
- £189 to £2,250 a device a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Trial POCs can be arranged for upto 3 months
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at cwalton@iconics-uk.com.
Tell them what format you need. It will help if you say what assistive technology you use.