ICONICS UK Services Ltd

Internet of Things (IoT) Software

ICONICS IoTWorX allows any data to be taken off site and connected to the cloud

Features

  • IOT Cloud Connector Publish's data through AMQP/MQTT to Cloud platforms
  • IoT Communicator - Bidirectional real-time communication via the IoT Hub
  • IoT Visualiser On-premise visualisation for read-only access to local data/diagnostics.
  • IoT Collector - Store/forward of historical data into cloud
  • IoT Analyser - Analytics module with workflow and preprocessing faults
  • System Health provides built-in diagnostics dashboard of software & devices

Benefits

  • Open integration
  • Push Data off site for storage
  • Analysis and reporting
  • Connectivity to any type of data

Pricing

£189 to £2250 per device per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

920139652534075

ICONICS UK Services Ltd

Clive Walton

01384246700

cwalton@iconics-uk.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Extension to existing IT / OT systems
Cloud deployment model Hybrid cloud
Service constraints No
System requirements
  • Converged network system with route to Internet
  • Open connectivity interfaces from subsystems, e.g. BACnet, Modbus, OPC
  • Open connectivity interfaces from subsystems, e.g. REST Web Services
  • Access to subsystem data points lists and documentation
  • Access to Azure
  • Access to Azure IoT Hub and/or MQTT Broker
  • Optional connection to non-ICONICS MQTT data sources
  • Optional connection to non-ICONICS AMQP data sources

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times
Please refer to the service definition document for details.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Critical - System/Service is down High System/Service is not functioning as expected. Workaround is not available or not suitable for the user(s) Medium - System/Service is not functioning as expected. Workaround is possible and suitable for the user(s) Low Informal question regarding the capabilities of the system/service
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started User and system training is provided in the form of on-site and online training on the functionality of the service. Typically a thorough onsite training schedule is provided and subsequent "topup" sessions are available online.
Service documentation Yes
Documentation formats Other
Other documentation formats
  • SQL Database
  • Binary File Format Datastore
End-of-contract data extraction Data is stored in SQL database and binary file format datastore. Data will be extracted to portable format (e.g. csv)
End-of-contract process At the end of the contract the primary user is notified that the contract has ended and sent a link to the exportable dataset. This will be held for a limited number of days by ICONICS (determined in the contract) afterwhich the data is destroyed. The service infrastructure will then be decommissioned.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility UI accessibility is a configuration activity and customised per client.
Accessibility testing The UI for the service is defined and reviewed together with the client stakeholders.
API Yes
What users can and can't do using the API The service can be customised at all levels, from the data source integration methods, to the normalisation rules that should be applied to the building to the API and SPoG UI that is exposed to the client. These are all reviewed and agreed with the client at the service onboarding stage.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available Yes
Description of customisation The service can be customised at all levels, from the data source integration methods, to the normalisation rules that should be applied to the building to the API and SPoG UI that is exposed to the client. These are all reviewed and agreed with the client at the service onboarding stage.

Scaling

Scaling
Independence of resources Each tenant is provided dedicated infrastructure for the service guaranteeing that they are not affected by service demand. This is outside of the scope of the platform E.g. Azure/AWS

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Service provides CSV export capability.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA definitions dependent on the level of service procured. Availability based on underlying infrastructure service availability.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access restricted to named users.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Available on Request
Information security policies and processes Currently working towards ISO27001 and Cyber Essentials Plus certified. IS policies available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any configuration change requests are tested on development infrastructure before being rolled out onto production service. Any service component changes are tested on development infrastructure before being rolled out onto production service.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threat information provided by US-CERT and CVE providers. Threats are reviewed and if required mitigations are developed and tested. These are then rolled out to the production service having notifed service users of an outage whilst the updates are delivered. Patches can be deployed within 5 days of the vulnerability being disclosed.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Once identified as a potential compromise, information reqported to engineering teams to evaluate and possibly mitigate. Service users notified as soon as the compromise has been validated. Response to incidents usually within a few hours.
Incident management type Supplier-defined controls
Incident management approach Incident identified either through user report or service metrics. Incident is reviewed and evaluated. Once validated, service users notified. Mitigiation developed if required and then deployed to service after notifying users of updates. Notifications via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £189 to £2250 per device per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trial POCs can be arranged for upto 3 months

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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