Helpful Technology Ltd T/A Helpful Digital

Digital communication strategy & social media reviews

Through workshops and analysis we shape a blueprint for your digital communication. We audit current channels and teams, diagnose current barriers and gaps - and identify how to bridge them. We help set realistic KPIs, SMART objectives and appropriate governance and operating models, and help embed them in the team.

Features

  • Digital skills audits & diagnostics
  • Competitor and landscape analysis
  • Channel audits and reviews
  • Digital communication strategy and blueprint development
  • Stakeholder interviews and workshops
  • Digital communication roadmap design
  • Digital strategy engagement and implementation support
  • Defining KPIs and SMART objectives
  • Reviewing and recommending digital communication operating models
  • Digital communications and content design recommendations

Benefits

  • Rationalises digital channels and management cost
  • Establishes clear and measurable objectives for digital activity
  • Engages staff and stakeholders in digital transformation
  • Articulates a high-level vision for digital communication
  • Connects digital activity to business goals and priorities
  • Aligns with Government Digital Service governance and service design guidance
  • Provides senior stakeholders with clarity on focus of digital communication

Pricing

£800 to £1,000 a person a day

Service documents

Framework

G-Cloud 12

Service ID

9 1 7 6 7 5 4 0 6 9 4 8 4 8 1

Contact

Helpful Technology Ltd T/A Helpful Digital Steph Gray
Telephone: 020 3012 1024
Email: hello@helpfuldigital.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
We diagnose skills gaps and understand the dynamics and roles in your team. We provide training to address the needs of individuals in the team in a range of modes, from in-person workshops to virtual, self-paced learning. These are always practical and tailored to your organisation and its context: leaving behind greater confidence, practical skills and low-cost tools and templates, and sometimes incorporating our simulation or workshop platforms to bring situations to life for the trainees.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No specific constraints: we provide on-premise training/support and remote support

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to client queries on email via our helpdesk within 24 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We respond to client queries on email via our helpdesk within 24 hours.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£800 to £1,000 a person a day
Discount for educational organisations
No

Service documents