KIM Software Solutions Ltd

WIKI and SEN Software copy

The WIKI builds on the research undertaken by leading academics on behalf of RIX Media Charity to provide a person centred approach for SEND reforms and supporting schools, colleges and individuals. The WIKI is a personal collection of data and files shared between the supported individual and their supporters

Features

  • Accessible platform from any location
  • Browser Interface and Mobile App Version
  • Review and monitoring
  • Multi Media Storage
  • Open APIs for interoperability
  • Task Allocation and monitoring
  • Configurable business process rules
  • Reporting and Management Information
  • Supports learning and health care planning
  • Diary Management

Benefits

  • Places the individual at the centre of the process
  • File sharing between support networks
  • Private social media platform
  • Safeguards users and helps best practice
  • Self-Service for ordering material
  • Communication channel for urgent messaging and updates
  • Easy integration with existing line of business systems
  • Digital or physical files are supported
  • Easy adoption by users
  • Easily manage and publish policy and work practice procedures

Pricing

£5000 to £5000 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

917585162174117

KIM Software Solutions Ltd

Bruce Kempton

01279 600171

brucek@kimsp.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to KIM Service Management Software
Cloud deployment model Public cloud
Service constraints Planned Maintenance & Browser Compatibility
System requirements
  • Android
  • Ios
  • Windows Smart Devices

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Service levels are detailed in the service definition
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Help is provided through a user help desk and technical support team. Severity 1 faults (system down) are investigated and a resolution agreed within 4 (working time) hours, Severity 2 faults (the ssytem is available and a work around possible) are investigated and a resolution agreed within 8 (working time) hours, Severity 3 faults (cosmetic) are investigated and a resolution agreed to be released in the next available road mapped patch
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite, online and self-serve training is available together with online user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Submission of 'Request to Export' data to the KIM support desk will initiate a process that exports data in a transportable format for the customer
End-of-contract process Data export is included in the minimum 12 month contract.
Contract renewal is offered with a review of system use to ensure that the full benefits are being realised by the customer.
Subject to the customer requesting the export of their data the data is archived for 6 months before deletion.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile offering is designed as a native mobile application and therefore provides a mobile customer journey experience
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing The research projects with SEND users has taken into consideration accessibility
API Yes
What users can and can't do using the API Not disclosed
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Branding pages may be applied, some wording configuration and system settings

Scaling

Scaling
Independence of resources Available upon request

Analytics

Analytics
Service usage metrics Yes
Metrics types The plaform dynamically allocates sufficient resources to manage demand

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft Dynamics, Avepoint, RIX Research & Media, Oracle

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Not disclosed
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Submission of 'Request to Export' data to the KIM support desk will initiate a process that exports data in a transportable format for the customer
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The availability of the platform is guaranteed at 99.95%.
Approach to resilience Available on request
Outage reporting The platform provides a series of dashboard and email alerts and analytics that includes outages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User roles are granted different permissions that restrict access to functionality and reporting.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date Not disclosed
What the ISO/IEC 27001 doesn’t cover Not disclosed
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 CQS
ISO 28000:2007 accreditation date Not disclosed
What the ISO 28000:2007 doesn’t cover Not disclosed
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available upon request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available upon request
Vulnerability management type Undisclosed
Vulnerability management approach Available upon request
Protective monitoring type Undisclosed
Protective monitoring approach Available upon request
Incident management type Undisclosed
Incident management approach Available upon request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £5000 to £5000 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Details on request

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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