Ortus Solutions limited


Ortus-iHealth provides a comprehensive virtual outpatient clinic platform. The patient portal allows for delivery of appointments and clinical documentation allowing patients to take control of their clinical journey. The portal (web/app) allows for enhanced care through remote monitoring and integration of wearables, telemedicine and PROMs generation with data analytics.


  • High quality and secure video consultations
  • PROM and PREM data collection and analytics
  • Personalised digital consent solution to empower patients
  • Medication reminder feature
  • Wearables data allows patients to track medical & fitness goals
  • Digital appointment manager
  • Secure storage of medical documents
  • Photo sharing between patients and clinicians
  • Patient symptom diary
  • Patient feedback gathering, surveys and questionnaires


  • Reduce missed appointments and increase outpatients' capacity
  • Greatly reduce time, financial and travel burden on patients
  • Provide personalised consent with digital documentation
  • Effective digitisation of clinical pathways
  • Patients empowered to actively monitor their disease progression
  • Medication reminders increase patients compliance
  • Easily collect PROM & PREMs to measure quality of care


£2500 per licence per year

Service documents


G-Cloud 11

Service ID

9 1 7 3 5 4 8 9 8 3 6 0 7 9 1


Ortus Solutions limited

Muhammad Haider



Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within 24 working hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Ortus provides all necessary training for users. On-site support varies depending on the size and nature of the service e.g. helping to create digital patient pathways and optimising clinician & patient experience.
Support available to third parties

Onboarding and offboarding

Getting started
Ortus provides onsite and/or online training to clinicians and administrative staff according to requirements. User documentation is also provided to the buyer along with FAQs which can be found on the website.
Service documentation
Documentation formats
End-of-contract data extraction
All data is downloaded onto an excel file at the end of the contract which is then provided to the customer.
End-of-contract process
Any additional cost incurred to share data to another platform will be payable by the buyer.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
The clinician and administrative portal can be accessed on browsers on both desktop or mobile.
Patients can access our full range of services through the dedicated mobile application or desktop website.
Service interface
Description of service interface
Ortus-iHealth has developed a highly intuitive app for smartphones and tablets. Within the app, the patient and carers can do the following:
• Video Consultations
• Record symptoms and health statistics
• Set reminders for taking medicines
• Manage appointments
• Set tasks to achieve health goals
• View clinic letters in a centralised place
• Receive specific health-related information, research and more
• Patient satisfaction surveys
All this data is then available to the clinician for review through an accompanying web portal.
Accessibility standards
None or don’t know
Description of accessibility
Our services is accessible through
Accessibility testing
We have tested the product with visually impaired patients. The application is compatible with text-to-speech engines for ease of use.
What users can and can't do using the API
Users can perform all operations using our RESTful API.
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available
Description of customisation
The platform is modular and features can be added or removed as per local clinical pathways and the buyers requirements. The branding of the platform can also be changed by the buyer.


Independence of resources
The service is hosted on UK cloud utilizing a number of services which allow the service to scale under stress across all the tiers in the platform.


Service usage metrics
Metrics types
Service metrics provided include, but are not limited to the following;
• Number of clinicians
• Number of Patients
• Number of adminstrators
• Total number of members
• Number of users online
• Number of support queries received
• Number of open support queries
• Number of new members
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported in CSV format via a request to Ortus-iHealth.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Priority Level L1 "Interruption of a critical service causing a severe impact on service availability.Widespread security breach in service to external customers. " Target Resolution\ restoration to service: 8 hours ;;

Priority Level L2"Critical functionality degraded or unusable resulting in a large impact on services" Target Resolution\ restoration to service: 12 hours ;;

Priority Level L3"Non critical service, for example, operational impact, but with no direct impact on service" Target Resolution\ restoration to service: 72 hours ;;

Priority Level L4"Minimal impact to a service" Target Resolution\ restoration to service: 5 working days;;

If we don't meet service levels, we provide you with service credits.
Approach to resilience
The platform is hosted on Uk cloud data centers utilising many elastic services which allows the service to use multiple servers in different locations if there is an outage / service disruption in one center.
Outage reporting
Email alerts are sent to users.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
All of our API's require the user to have authenticated
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
NHS DSP toolkit
Information security policies and processes
The information security policies and processes are all contained within the company files. This includes the information security policies and processes that satisfy the requirements for the NHS DSP Toolkit. All Ortus representatives ensure that these policies and conveyed to the company and receive relevant training. Ortus conduct processes which include periodic audit, penetration testing - where appropriate, the results of these are reported back to the DPO and caldecott guardian on the board.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration is managed in our source repository which then gets reviewed and versioned prior to release.
Vulnerability management type
Vulnerability management approach
We ensure that all of our servers are patched monthly. We can then deploy critical fixes within 12 hours after going through integration testing. We also asses threats using various online resources.
Protective monitoring type
Protective monitoring approach
We deploy various forms of integration tests which ensure the API is fit for purpose and can deploy fixes within 12 hours.
Incident management type
Supplier-defined controls
Incident management approach
We use a lightweight ITIL Incident management process.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£2500 per licence per year
Discount for educational organisations
Free trial available

Service documents

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