Sonicwall Managed Firewall Services

Sonicwall Managed Firewall Services from Thinc provide certified firewall engineers to configure and maintain Sonicwall firewalls to protect your organisation.

The service provides initial set-up, installation, monitoring, reporting and ongoing management.


  • Advanced protection for public and private cloud infrastructure
  • Real-time breach detection and prevention capabilities
  • Content filtering and blocking e.g. web sites
  • Service provided by accredited Sonicwall engineers
  • Fully managed service, including vendor support and account management
  • Gateway Anti-Virus, Anti-Spyware, Intrusion Prevention and Application Intelligence
  • Real-time deep memory inspection (RTDMI)


  • Flexible licensing
  • Analytics and reporting
  • Reduce time managing firewalls
  • Reduce CapEx spend
  • Automated breach prevention
  • Zero-day protection
  • Deployed to a wide variety of private/public cloud use cases


£295 a unit a year

  • Education pricing available

Service documents


G-Cloud 12

Service ID

9 1 2 9 1 0 1 6 4 6 0 9 3 6 6


Thinc Richard Stathers
Telephone: 0808 168 8922

Service scope

Service constraints
System requirements
An internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support hours are Monday to Friday 8:30-17:00. Extended support is available.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Proactive and reactive support services are provided. Thinc can also interface with 3rd parties for support, acting as a service integrator. Services include monitoring, capacity management, patch management and regular service reviews.
Support available to third parties

Onboarding and offboarding

Getting started
Thinc use a three step enablement methodology. Please refer to the Service Description for more details.
Service documentation
Documentation formats
End-of-contract data extraction
A rule export can be provided.
End-of-contract process
At the end of the subscription for the firewall license will lapse. A rule export is provided at no cost.

Using the service

Web browser interface
Command line interface


Scaling available
Independence of resources
Regular service review consider capacity and utilisation to ensure appropriate sizing.
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
What’s backed up
  • Configuration
  • Rule set
Backup controls
Backups are managed by Thinc.
Datacentre setup
Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability is based on the requirement and architecture chosen. SLAs are aligned to the availability design.
Approach to resilience
Availability is based on the requirement and architecture chosen. SLAs are aligned to the availability design.
Outage reporting
Dashboard based alerts are available.

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
A variety of two-factor authentication is used to restrict access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials
Information security policies and processes
Security Reporting to Board level. Policies and processes have defined review cycle.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Components are tracked through their full life cycle from implementation to decommissioning. Changes are reviewed prior to implementation to assess for potential security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Depending on the solution chosen, scanning is built in to the managed service. Security patch scheduling is based on vulnerability assessment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Proactive monitoring is in place to provide early warning. Escalation procedures are in place to respond to incidents quickly.
Incident management type
Supplier-defined controls
Incident management approach
ITIL aligned incident management processes in place. End users report incidents via email or telephone. Incident reports are provided on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
If Microsoft Azure is used.


£295 a unit a year
Discount for educational organisations
Free trial available

Service documents