Derventio Education Limited

CollegeiP

CollegeIP supports colleges with managing staff appraisals, setting objectives, monitoring (lesson observations, learning walks and work scrutiny), recording evidence against the latest Tutor Standards and of continual professional development. CollegeIP also links with improvement planning and self evaluation.

Features

  • Real-time reporting
  • Remote access
  • Recording evidence against performance management objectives
  • Monitor staff electronically (lesson observations, learning walks, work scrutiny)
  • Assess staff against the Tutors Standards and/or other competencies
  • Record CPD Activities/Courses centrally
  • Link planning to improvement
  • Links with whole college and departmental self-evaluation
  • Mobile app simplifies access
  • Any browser/device, anytime, anywhere

Benefits

  • Centralise performance management data
  • Enable transparency throughout appraisal process

Pricing

£2985 to £4995 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 0 8 6 1 3 9 8 6 6 7 1 3 6 3

Contact

Derventio Education Limited

Damien Roberts

0333 0433 450

info@derventiosolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
Subscription required (minimum 12 months)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our support team operate 8am-5pm Mon-Fri (excluding UK Public and Bank Holidays).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Tawk.to https://www.tawk.to/
Web chat accessibility testing
None to date
Onsite support
Yes, at extra cost
Support levels
Support via online or telephone is available free of charge.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There is a comprehensive help and support provided free of charge including user documentation, Live Chat facility and online and telephone training.

Onsite training may be provided at additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Word
End-of-contract data extraction
Users may print/extract their data to Microsoft Word/Excel and/or PDF format.
End-of-contract process
Exporting of data is a chargeable item - data may be extracted free of charge by the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is responsive when viewed on a mobile device. There is also a mobile app which may be downloaded free of charge.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
There are settings within CollegeIP that allow the customisation of the user experience, including objectives, monitoring (lesson observations, learning walks, work scrutiny) standards/competencies etc.

Scaling

Independence of resources
Any planned maintenance is done out of normal hours (8.30am to 5.00 pm Monday to Friday excluding statutory public holidays).

The service is available 24/7 except for periods where planned maintenance is required as stated above.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Information displayed in tabular format on screen all have options for the user to export if required.
Data export formats
Other
Other data export formats
  • Microsoft Excel
  • PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Any document can be uploaded and stored within the system.

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Derventio shall use commercially reasonable endeavours to provide 99.99% service availability in each calendar month excluding periods of scheduled maintenance in respect of which Derventio shall endeavour to give no less than 7 days prior notice. Derventio shall in the event it fails to do so extend the Subscription Term by one additional calendar month without charge.
Approach to resilience
Available on request.
Outage reporting
Outages are reported via the home product page

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Login names and passwords assigned to management and support to limit access to specified personnel only.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Login name and password access employed for accessing physical hardware.

Data stored off site on secure hosted servers.

Passwords expire every six weeks and need to be changed by individuals, previously used passwords cannot be re-used.
Information security policies and processes
Details of security policies are available on request.

All staff are required to read and comply with our security policies which are part of the staff training.

Process are also in place for business continuity should the need arise, system auditing and identification of operational issues within the system so that early remedial action can be undertaken.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Ticket logging system is used for all internal and customer requested changes.

These are stored against the customer and reviewed by Management before being scheduled for release and implemented.

Full technical review undertaken by technical term before implementation to ensure minimum impact of existing system and to ensure security of the system as a whole is maintained.

Source control implemented to ensure changes to system are all logged and can be traced back to specific changes if required.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our cloud hosting provider, Heart Internet, have procedures in place to mitigate security threats who monitor the servers around the clock.

Any release of the system is thoroughly tested to mitigate any potential issues.

Patches are applied to the software as soon as possible when we are notified of any issues.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our cloud hosting provider, Heart Internet, have procedures in place to mitigate security threats and monitor the servers around the clock.

Additionally system logs and reports are reviewed on a daily based to ensure it is working as it should. Any issues with the operation of the system are indicated early allowing immediate action to be taken.
Incident management type
Supplier-defined controls
Incident management approach
The Customer Care team are available daily between 8:30am and 5:00pm Monday to Friday except bank holidays and can be contacted via phone, email or live chat.

Each issue is allocated a ticket number that should be quoted by the customer to the Customer Care team in all correspondence.

When the issue has been resolved and the customer notified, the ticket will be closed.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2985 to £4995 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Part functional time limited access to a trial system pre-populated with data to show how the system works.

Service documents

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