Maytech

Quatrix

Secure file / data transfer and messaging, including hosted SFTP. Quatrix is used for compliant file sharing with third parties outside government networks.

Features

  • Security; transfer data over HTTPS, SFTP, or PGP
  • Three security levels for sharing data: Public, Tracked and Restricted
  • Data stored at rest using AES 256 bit encryption
  • UK data residency
  • Central administration, user provisioning and controls with full audit trail
  • Compliant; Pan Government Accredited for Official Sensitive data. PCI compliant
  • ISO 27001 certified and audited by Lloyd's Registered Quality Assurance
  • Comprehensive tracking; details of recipients, files shared and download status
  • Integrate with Outlook , Desktop or utilise API
  • Two factor authentication and additional unique security pin

Benefits

  • Secure data sharing, stay secure and compliant
  • Control file sharing with third parties
  • Exchange large files, no file size limits
  • Efficiently collect files from third parties and the public
  • Replace ageing in-house FTP installations freeing IT resources
  • Reduce the scope of PCI DSS compliance

Pricing

£6 to £7.20 per licence per month

Service documents

G-Cloud 10

908576875057715

Maytech

John Lynch

01892 861222

john@maytech.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Customer’s contractual support hours are between 08.00 and 23.00 GMT or as otherwise agreed in the contract, 24/7 email support is standard.
Response time vary depending on the severity of the support request.

E.g. Maytech will (i) respond within one hour to a report from the Customer of any incident that renders any of the Services inoperative, (ii) resolve the problem if it is within its control within four working hours and (iii) inform the Customer when the problem is resolved.

Maytech will (i) respond within 4 hours to non-critical enquiries from the Customer.

See service SLA for full details.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Onsite support No
Support levels All customer have a dedicated account manager to assist with on boarding, set up and ongoing questions. A support team is available 24/7 to handle service related support queries.
Support is included in the service list price.

There is an option to pay extra for enhanced help desk and support services. This is appropriate if you need priority care in the event of a major incident.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Free trial
Free Demo and online training
Free set up and configuration help
Easy to access admin and user documentation if required
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users control their data at all times. They simply delete their data. Maytech do not keep any persistent copies of the date beyond 28 days after deletion.
End-of-contract process No additional costs. At the end of a contract service ceases.

Admin controls all user access and data. Accounts are deleted after 28 days.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Works on Mobile. Specific mobile app in development.
Accessibility standards WCAG 2.0 A
Accessibility testing N/A
API Yes
What users can and can't do using the API API documentation is public.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Quatrix is a SaaS service, however it can easily be customised to suit any file transfer workflow requirements. Maytech can develop the customer requirements or customers may be able to utilise the API

Scaling

Scaling
Independence of resources Quatrix is a SaaS service designed to scale. There is ample capacity for users.

Analytics

Analytics
Service usage metrics Yes
Metrics types Comprehensive tracking for users and admins shows both historic and in progress shares with full details of recipients, files shared and download status. This can be exported to a .CSV file.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users are in control of their data at all time. It can easily be exported, or deleted.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 1. As a minimum, the Services will be available 99.95% of the time at all times (other than as provided below). A lack of availability is defined as an individual outage in excess of 15 minutes or the sum of all outages exceeding 202 minutes in a consecutive period of 28 days. Availability is measured at Maytech’s gateway routers. A lack of availability is a breach of this SLA.
In the event of any breach or breaches in a 28 day period of this SLA the Customer will be entitled to claim a credit in accordance with the following schedule:
Number of Breaches Reduction in the Pro-Rated Service
in a 28-Day Period Charge for the 28-Day Period
Between 2 and 5: 25%
Between 6 and 10: 50%
11 or more: 100%
Approach to resilience https://maytech.net/pdf/Resilience_and_Uptime_Statement.pdf
Outage reporting Email alerts. A public dashboard / service page is also available on Maytech.net

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access control is governed by ISMS OP 15.
Where support staff need to access customer accounts in response to customer trouble tickets, temporary access is granted by support management with a one-time authentication token. Access is limited to filesystem navigation and does not include rights to read or download files.
Snapshots (backups) are retained and available to customers to restore deleted or overwritten files for 28 days. We do not keep persistent backups of customer data, nor is data ever replicated outside the chosen data centre.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date 27 January 2014
What the ISO/IEC 27001 doesn’t cover Information Security relating to the design, development and support of Maytech's SaaS hosted services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Currently self assessed.
PCI DSS accreditation date N/A
What the PCI DSS doesn’t cover N/A
Other security certifications Yes
Any other security certifications Pan Government Accredited: Official Sensitive data Internet connected.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Maytech are ISO 27001 certified.
There is a rigorous internal audit schedule covering all aspects of the Information Security and Management System as well as ongoing staff training for new comers and refresher course of others. There are bi annual external audits by LLRQ.
There are weekly meetings of the ISM Team.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change Management is covered by ISMS OP 12, Change Control Procedure.
There are three categories of changes,
1) General procedures, are not documented.
2) Standard System Administration Procedures, changes must be recorded in the Change Control Jira project on the same business day.
3) Service Critical Operations, the originator of a change request completes the change request online form, using the Maytech Change Management System and obtaining the approval of the CAB.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Confirms to ISO 27001 standards.
Potential threats to services are identification through third party security scanning tools and white hat hacker attempts. There is an ongoing vulnerability program to mitigate threats and this is reviewed weekly in the ISMS meeting.
Additionally customs can perform their own pen tests on their service.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach ISMS OP 05 - Security Event/Incident Responding Procedure.

All reports of information security weaknesses/incidents or events relating to any of Maytech’s information assets are within the scope of this procedure. In addition, any events or weaknesses/incidents detected through normal use or by monitoring of firewalls, access logs, etc. fall within the scope of this procedure.
Each reported weakness/incident or event is to be assessed for its likelihood and impact to the business in three main areas:
Confidentiality, Integrity and Availability.

The full procedure is available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All information security reports are logged upon receipt and the log is used to ensure that all reports are analysed and closed out.
All information security events and weaknesses/incidents are, immediately upon notification, assessed and categorised by the Information Security Manager. There are three categories: events, vulnerabilities and incidents.
EVENT is the occurrences that, after analysis, has no, or very minor importance for information security;
VULNERABILITY is the weakness that, after analysis, clearly exists as significant weaknesses compromising information security;
INCIDENT is the occurrence of events (or series of events) that has a significant probability of compromising Maytech’s information security;

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6 to £7.20 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The full service is available to trial.
Link to free trial https://quatrix.it/

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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