Oxford Consultants for Social Inclusion

Local Insight and Community Insight

Designed in partnership with front-line teams and senior decision makers from social housing and local authorities, Community and Local Insight provide data, analysis and insight to target and evaluate local services. Provides maps, data visuals, dashboards and area profile reports for all standard and user-defined areas.


  • Understand your areas and communities based on detailed datasets
  • Map, compare and report on local communities across your team
  • 900+ core open-data sets from multiple suppliers pre-loaded
  • All local data up-to-date and regularly updated
  • Upload your own organisational data
  • Presentation-ready maps, charts and data visualisations
  • Unlimited users across an organisation, no 'per seat' licenses
  • Training workshop and regular support webinars
  • Open-access and 'embed-anywhere' options for greater reuse and dissemination
  • Web based, log in from any machine


  • Work securely across multiple platforms and users
  • Get up and running in minutes, no customisation required
  • Get dedicated user support, access the Knowledge Base and guides
  • Save time and money through instantly generating area profile reports
  • Be confident that everybody is using consistent and up-to-date data
  • Encourage “self-serve” by your users and avoid bottlenecks
  • Easy system set up & no IT team overhead
  • Ongoing feature and data updates with zero overhead from you


£5000 to £15000 per licence per year

Service documents

G-Cloud 11


Oxford Consultants for Social Inclusion

Graham Lally



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No.
System requirements A supported web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 working days (excludes weekends and public holidays).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels There is a dedicated user support team, who provide support between 9:00 - 5:00pm Monday - Friday over email and over phone. This support is included within the subscription cost.

Half a day's training in using the tool is also provided as part of the subscription cost.

For any bespoke customisation of the tool, this is costed separately at day rates.

There is not a specific technical account manager assigned to each client, however, each client will be provided contact details for tech and data support.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers of Local Insight & Community Insight can be up and running within the same day.

We provide half a days training onsite, or via webinar (whatever is preferred).

Users are also provided with access to the Knowledge Base, which gives step by step instructions on how to use each of the features of the tool.

The user support team are also readily available to answer any questions and provide ongoing support.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The only user data that we hold is service location data, which is uploaded as a list of postcodes. Users can download this at any time from within the tool.

Users are also able to download any reports they have generated from within the tool.

We do not store raw data when users upload their own organisational data, this is aggregated on import and therefore users will not be able to extract the raw data for data protection reasons.

Once a contract to Community Insight or Local Insight is terminated, we remove all user data (names and emails) from the tool and its database after 28 days.
End-of-contract process There are no additional costs associated with ending the contract (although normal termination terms apply). At the end of a contract, we will disconnect access to the tool. We will keep the account open, but not active, should the users decide to renew the subscription at a later date. However we will remove the individual users from the organisation.

If a client has a public facing version of the tool, this will be taken offline.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The tool can be used on mobile devices - users will be able to access data and reports for their local areas, however users may find that performance is better when used on a desktop and we recommend that this is the primary way the tool is used.
Accessibility standards None or don’t know
Description of accessibility Users are able to control all basic navigation and interactive aspects of the service using keyboard and/or mouse, including access to mapped data and reports.

More advanced interactive aspects of the site, such as creating geographical areas, may require particular input devices.

Where technology from third parties is employed (eg. mapping, Word reports), accessibility will depend on support provided by these third parties.
Accessibility testing None.
Customisation available Yes
Description of customisation Users are able to customise various aspects of Community Insight & Local Insight. This includes uploading locations of their services / properties by postcode, creating custom areas, colour schemes for maps and dashboards, uploading their own organisational data, and selecting which datasets appear on maps and dashboards.

Group Admins are able to customise all of the above.

Clients that opt-in to a public facing site are also able to customise the colours and branding to align with their own organisational guidelines.

Full details on what can be customised can be supplied before purchase.


Independence of resources Services which require large amounts of processing power, if left unchecked, could affect server load and thereby slow the experience for others users. These services are organised using a queueing system, and handled by a variety of software process services. These services run on dedicated hosts where needed, or otherwise are reactive, and take into account the current server environment before running.


Service usage metrics Yes
Metrics types For users that subscribe to a public facing tool, we provide monthly usage stats from Google Analytics. Clients can request which usage stats they are sent.

As standard, Group Admins can access statistics on who is using the system, including total number of log-ins and last log in date.

OCSI can provide statistics on usage over the last 12 weeks upon request.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Defined by hosting provider in secured environments, including ISO27001 accreditation.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users are able to upload the location of their services. They can export this data at any time through the tool.

Group Admins can export a list of all users and contact details from the organisation as a CSV.

There are options to be able to export the open data available as part of the tool, in the form of CSVs and reports.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Active monitoring of Community Insight and Local Insight including working and non-working days. We will restart within 1 day if services fail to respond during working hours.

OCSI’s liability for any losses suffered as a result of any breach of service level agreement, contract or negligence is strictly limited to the price paid for the services OCSI provide.

Full copy of the service definition and the Terms and Conditions are available upon request.
Approach to resilience This information is available upon request.
Outage reporting We communicate any outages through email communications to users and via social media.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels There are three user access levels for Local Insight and Community Insight; Group Admin, Power User and View Reports. Each of the different user levels is able to access different levels of information, with Group Admins having the highest level of control. Group Admins assign the user access level for other users within the organisation.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Defined by hosting provider.
Information security policies and processes Based on the HMG Standard No.1 Business Impact Levels1 we have assessed Local Insight and Community Insight at Business Impact Level 0, ie IL0.
Local Insight & Community Insight are delivered with information assurance and security levels appropriate for IL0.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Community Insight and Local Insight are continually developing tools, with new releases and bug fixes released every two weeks using agile processes. Each release undergoes a series of validation and security testing.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use daily monitoring reports on network and service activity, any potential threats are escalated to high priority immediately.
Protective monitoring type Undisclosed
Protective monitoring approach We use daily monitoring reports on network and service activity.

Any potential compromises are escalated to high priority immediately.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents via email or over the phone. Each incident is responded to individually. Security incidents are immediately prioritised as high priority.

We communicate any security issues and their resolution to all clients via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5000 to £15000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access to a Local Insight account for two weeks. OCSI holds the right to deny access to particular features during the trial process.
Link to free trial https://local.communityinsight.org/register/

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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