PeopleFluent Limited

NetDimensions LMS

NetDimensions LMS includes all the functionality you need to implement, manage, and execute enterprise learning programs. We are the only learning management vendor focused on delivering integrated solutions to global organisations in high-consequence industries where operational and compliance requirements are complex and critical to the continuity of business operations.

Features

  • Fully integrated LMS that focuses on learning, assessments and reporting.
  • Over 150 standard reports; Report Wizard offers customised reporting capabilities.
  • Authoring environment for building exams, surveys, evaluations and assessments.
  • Award certificates manually or automatically with comprehensive Certification.
  • Track, manage & report on training in real-time.
  • SCORM & AICC compliant, additional support for non-compliant learning assets.
  • E-commerce payment system & shopping cart supporting various payment gateways.
  • Easy and flexible custom integrations with HR, ERP, CRM, etc.
  • Comprehensive, configurable auditing and compliance analytics.
  • Support for multilingual learning environments (including right-to-left languages).

Benefits

  • Keep track of classroom resources, including venues, materials, and instructors.
  • Single tenant SaaS environment provides unparalleled privacy and autonomy.
  • Highly scalable framework, a system that can grow with you.
  • Mobile learning available on the go, both online and offline.
  • Seamless integrations with our open and flexible API framework.
  • Built for compliance, achieve even the most stringent regulatory requirements.
  • Multi-device content gives learners maximum flexibility in how they study.
  • Build a culture of learning centred around growth and collaboration.
  • Fully engage with your workforce and advance organisational goals.
  • Clearly defined & transparent roadmap that caters to client feedback.

Pricing

£4 to £25 per user

Service documents

G-Cloud 11

904117391420564

PeopleFluent Limited

Michael McPherson

01273 728686

rfpteam@peoplefluent.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to NetDimensions LMS, can be used alone or as part of a suite of PeopleFluent products: Learning (with gomo authoring tool), Talent Acquisition (recruitment and onboarding) and Talent Management (performance, succession, compensation and talent mapping).
Cloud deployment model Private cloud
Service constraints NetDimensions LMS will not be obliged to provide Support for any release of the Application other than the current release and the two immediately preceding releases.
System requirements
  • Internet Explorer 7.0 or above, latest Safari, Firefox and Chrome
  • Smartphone-optimised UI supports iOS 4 or Android 2.3 and higher
  • NetDimensions LMS requires iOS7 or Android 4.4 and higher

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The support hours are currently Monday through Friday, 7am - 6pm (GMT), and 8am - 8pm (ET).
Priority 1: Critical problem. System is down. 1 hour
Priority 2: System is functioning, but operation is severely affected. 2 hours.
Priority 3: System is functioning and workaround is available. Next working day
Priority 4: "How to" or administrative request. 2 working days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to Contractual requirements.

Our ongoing support model consists of the following:
An Account Manager assigned to each client; Professional Services is available for system set up, integrating NetDimensions LMS to client’s CRM system, or installing on client’s network; Technical support including usage inquiries, malfunction defects and enhancement requests; 24x7 Emergency hotline available for Priority 1 support; Client Services Group provides support round-the-clock during weekdays.

Our Client Support Portal, Zendesk, is available any time, anywhere, through web or smartphone apps, a Wiki is available through the web. Two technical contacts will be given access to Zendesk and the Wiki. Regular maintenance will be carried out at least once a month to keep your site in optimal condition.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Training is scoped for administrators as a part of the Professional Services implementation project. Training material is also provided for the training sessions.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction As stated in our SaaS terms and conditions, upon termination of service:

NetDimensions shall allow the Client to download its data within 10 business days of written request, provided that the Client has, at that time, paid all Charges outstanding.

For more information as to how client data is handled throughout the contract period, please refer to sections 6, 9, and 13 of our SaaS terms and conditions.
End-of-contract process Once a client terminates the contract with NetDimensions, we will follow the related information handling matrix to remove data from our premises once it has been provided to the client's contact.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service As NetDimensions LMS is web-based, the full range of functionality is available on any device with a standard browser. There is a smartphone-optimised interface; however, in order to benefit from the wide array of administrative capabilities, we recommend the desktop service.

NetDimensions Talent Slate is a fully responsive, native mobile learning app for iPad/Android tablets, iPhones and Android smartphones. It is primarily tailored towards learner accessibility with both online and offline capabilities. It can also be used by managers for task approval and on-the-job assessments.
Accessibility standards WCAG 2.1 A
Accessibility testing Detailed accessibility testing has been undertaken by a number of our clients. These tests have included both automated and targeted manual testing.
API Yes
What users can and can't do using the API The LMS offers a wide range of out-of-the-box connectors to address the many integration requirements of our clients. The SDK and the LMS connectors can be used to connect to, communicate with and/or embed LMS functionality into many different web and application environments, including: almost any corporate or custom portal, enterprise applications of various types (e.g., SAP FI/CO), SuccessFactors, social networking applications, Microsoft Sharepoint (through Google Gadgets and persistent URLs), WordPress/Buddy Press (through Google Gadgets and WordPress widgets), IBM connections (through Google Gadgets and persistent URLs), payment gateways, and more.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation NetDimensions LMS is a highly configurable system. Configuration options define everything from areas such as menus, page layout, and a wide variety of display options to the ability to add fields to users and courses.

Customisation within NetDimensions LMS typically involve changes to specific workflow. Clients can use our Product Roadmap Portal to make requests for new functions and features. This portal also provides visibility into what we are considering doing, our future plans, and what’s been launched.

On this portal you can:

Submit ideas for the product directly to the Product Management team, letting us know the importance of the idea to your organisation.

Indicate the importance of all the ideas we are considering and planning to do, to influence the roadmap in real time.

Have visibility into other clients' requests and the importance rating of certain features.

Scaling

Scaling
Independence of resources Our SaaS platform has the key distinction of being single tenant. Compared to multi-tenant systems, we have the ability to provide dedicated resources to our clients. This means that our clients each have access to their own dedicated application and database resources. Along with the added security this offers, our clients also get to exercise a great deal of autonomy in determining their upgrade schedules, potentially reducing impact on workflows. NetDimensions LMS is also designed for scalability, effectively providing the capacity for unlimited growth potential.

Analytics

Analytics
Service usage metrics Yes
Metrics types NetDimensions LMS includes built-in system utilities that will allow user administrators to monitor various performance metrics, including completion times for a variety of transaction types, as well as network latency. Our own NetDimensions Status Monitoring (NSM) software monitors every installation of NetDimensions LMS for performance (as well as availability) on a continuous basis.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Besides basic import/export of data using CSV or XML files manually through the interface or through SFTP, NetDimensions LMS can expose its data via an Application Programming Interface (API). The API is HTTP-based, and makes use of widely-supported web data formats such as XML, JSON, Atom, and RSS. It is intended to conform to the design principles of Representation State Transfer (REST).
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • HTML
  • XLS
  • XML
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Restricted access (SSO)

Availability and resilience

Availability and resilience
Guaranteed availability NetDimensions provides an SLA for all clients that guarantees initial response and resolution times, dictated by four levels of priority.

Our stated uptime is 99.5% measured on an annual basis and excluding scheduled maintenance windows; however, we typically far exceed this. Non-availability caused by the actions or inactions of client (including client's equipment) will not be included when calculating Service availability. If the Service is unavailable for four or more hours in any 24-hour period, client will be credited with a total of one week’s free hosting at the end of the Initial Term or applicable 12 month term.
Approach to resilience NetDimensions LMS SaaS offering is delivered through hosting infrastructure that is committed to the highest level of resilience and redundancy. Details of our backup and disaster recovery plans are available upon request.
Outage reporting For any unplanned outage that continues for more than 30 minutes, PeopleFluent provides email notification to system administrators of record. The timing of the weekly maintenance window will also be communicated in writing to the client.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Restricted access (SSO)
Access restrictions in management interfaces and support channels We have several types of security policies and controls in place, covering the use of IT assets, use/handling of confidential data and use/handling of personal data.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Exova
ISO/IEC 27001 accreditation date 02/08/2018
What the ISO/IEC 27001 doesn’t cover As the ISO/IEC 27001 certification is mostly related to hosting and security, it does not cover the actual development of the software. Top security vulnerabilities as identified by the Open Web Application Security Project (OWASP) are therefore considered and mitigated against as a standard part of the software development process. The QA team is responsible for ongoing testing of the application and the hosting team is responsible for risk assessment and control procedures for NetDimensions LMS hosting services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes With ISO 27001 certification, multiple datacentres in key locations worldwide, client data compartmentalisation to address data privacy controls, transactional security, regular penetration testing, and a variety of other advanced security features, NetDimensions LMS uses one of the most Secure SaaS architectures on the market today.

Rigorous guidelines have been established regarding the overall infrastructure setup and application configuration, and these have been demonstrated to be ISO27001:2013 compliant as well as undergone third party compliance evaluation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach NetDimensions LMS is developed following a secure software development lifecycle that employs industry best practices and established guidelines to minimise risk. The PeopleFluent Hosting Team has a documented change management process for NetDimensions LMS that conforms to ISO 27001 standards.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We use OWASP as a guide for best practices during the development process to address key web application security issues. The PeopleFluent Hosting Team performs continuous vulnerability assessments via a variety of testing and remediation tools.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We provide 24x7x365 monitoring of the entire system and application and have documented incident response procedures.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have documented procedures that follow ISO 27001 guidelines. Clients can report incidents using our support portal.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4 to £25 per user
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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