twentysix Limited

Sitecore Implementation

twentysix has significant expertise implementing .NET sites rapidly and to a very high standard. twentysix is, and has been, a Sitecore Partner since 2014, having multiple trained developers ready to deliver on the platform.

Features

  • Strong WYSIWYG editing features with pages and blocks
  • Personalisation using manual and automatic features
  • MVT and A/B testing
  • Content approval workflows
  • APIs for integration of data both consumed & exposed data
  • Content preview across multiple devices and canvas sizes
  • Multi-lingual and multi-locale support
  • Permissions platform for granting and denying access to content
  • Versioning of content
  • Projects - grouped content with a single click deployment option

Benefits

  • Quickly manage content from a choice of multiple devices
  • Deliver the right marketing message to the right audience
  • Implement Conversion Rate Optimisation campaigns
  • Provides auditing and approval for content changes
  • Integrates with both internal and external platforms
  • See how content looks on a choice of platforms
  • Deliver globally with different languages and currencies
  • Ensure security of content
  • Have access to historical updates, never lose an edit
  • Push multiple edits live at the same time for campaigns

Pricing

£3400 to £20000 per licence per month

  • Education pricing available

Service documents

G-Cloud 10

903630826070200

twentysix Limited

Nikki Foster

0800 320 2626

nikki.foster@twentysixdigital.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Twentysix provides bespoke .NET development services which either sit alongside or integrate in to Sitecore CMS developments. These include complex integrations into third party systems and delivery of standalone applications to meet client requirements. twentysix also provide various services with regard marketing of the service and associated site.
Cloud deployment model Hybrid cloud
Service constraints Generally there are no service constraints, though this may change dependent on requirements
System requirements Service requires license

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are set subject to SLA agreed - this SLA guarantees response within 0.5 to 4 hours depending on priority of request.

We offer a 9.00- 5.30 support model or 24/7 support model, should clients require it.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Twentysix provide two core support levels and can also work to create bespoke support packages around our client’s needs.

For in-hours coverage you receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday). SLAs will govern guaranteed response times.

For 24/7 support you will receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday) plus 24 hours support coverage - consisting of 15 and a half hours, out of hours coverage (17:30 to 09:00 the following day, Monday to Friday). In addition, you receive 24 hours support coverage on bank holidays and weekends. Again, SLAs govern guaranteed response times.

We can also provide bespoke support packages to fit your needs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer full on-boarding sessions with training on the platform. This is based around client needs and can include onsite or online training. Access to official Sitecore documentation is, of course, provided. We also create bespoke documentation for any pages and functionality that we have delivered beyond a basic implementation.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
  • Other
Other documentation formats
  • DOCX
  • PPTX
  • XLSX
End-of-contract data extraction We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement of a secure way in which to transfer data, we commit to delivering that content to an agreed repository within an SLA'd timeframe.
End-of-contract process We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract, as well as closing off the contract formally and ensuring that all contractual requirements have been met in relation to the closure of work. This is all done as either project cost or T&M depending on agreement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Sitecore service is fully responsive and works across mobiles, desktop and other devices (TV, etc) with the same interface.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing No specific interface testing has been carried out.
API Yes
What users can and can't do using the API Sitecore provides a number of APIs for the consumption of data and the exposure of data, both allowing content to be updated programatically and also content within the CMS to be pulled into third party platforms.

This is accomplished through a RESTful API service which requires authentication on the platform in order to run.

There are also APIs which allow programatic access to other elements of the CMS - not just content.

Finally, the implementation phase can open up any aspect of the CMS and extended developments as required.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The Sitecore service provides the ability for the customisation of content management and other marketing services. Customisations are able to be achieved across all aspects of the software, from look and feel through to additional development tasks, the delivery of analytics and CRO, implementations of third party tools (including webchat), and form generation.

Scaling

Scaling
Independence of resources Sitecore is a fully scalable service which is set to automatically increase either individual resources or servers as is needed in relation to service demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Sitecore provides usage metrics through their tool Experience Analytics. This allows you to view detailed reports about your website's visitors in real time, thus being able to refine campaigns and optimise conversion rates.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Sitecore

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Sitecore supports a number of automated options for the extraction of both page and block content and also any end user data which has been put into the platform.
Data export formats
  • CSV
  • Other
Other data export formats XML
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks As a fully ISO27001 certified development partner we ensure at the start of any project that mechanisms are agreed for the transfer of data between parties - this is hugely dependent on the buyers requirements and twentysix can usually find a way to deliver against any requirement that the buyer may have.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability ??
Approach to resilience Information relating to our service resilience is available on request.
Outage reporting Outage reporting is delivered via email alert.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Restriction can take place using a number of different mechanisms from IP restriction through to locked out accounts.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 MQA, certificate 0549
ISO/IEC 27001 accreditation date 18/07/16
What the ISO/IEC 27001 doesn’t cover Our entire Leeds organisation is covered by our ISO 27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information relating to our security policies is available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach As part of our ISO 27001 certification, change control and configuration management is vitally important to twentysix. We have a change management process which we are happy to supply upon request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of our ISO 27001 certification, vulnerability management is vitally important to twentysix. We run a risk identificiation & management based model for any identified vulnerability.

Threats are generally identified through subscription to a number of services, including manufacturer/developer websites and email lists.

Any fix is generally audited by our IT/IS team against the types of systems we are running internally.

Depending on the findings of the IT/IS team then fixes are rolled out ASAP in line with internal and client requriements.

We have a full vulnerability management process which we are happy to supply upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach As part of our ISO 27001 certification, monitoring is vitally important to twentysix. We have a full monitoring process & procedure which we are happy to supply upon request.
Incident management type Supplier-defined controls
Incident management approach As part of our ISO 27001 certification, incident management is vitally important to twentysix. We have a full incident management plan which we are happy to supply upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3400 to £20000 per licence per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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