Six Degrees Technology Group Limited

Managed WAN

The “Managed WAN Service” provides you with a private layer-3 network connecting “Sites” to one another and/or the Internet through a resilient, QoS-enabled MPLS core. The Service covers UK and International access. The Managed WAN Service is available on our “Points of Presence” using our resilient “Next Generation Network”.

Features

  • Enterprise-class core network utilising a multiple ring topologies
  • Proactive monitoring and alerting
  • Quality Of Service Enabled - 4 Class included as standard
  • Highly Secure- ISO27001, Cyber Essentials Plus and PSN Certification
  • Privately owned/operated next generation network running MPLS traffic
  • 45+ Points of Presence across the UK
  • Dedicated Service Delivery Team with access to SC-cleared engineers
  • 24x7 Break-Fix via Six Degrees’ in-house support teams
  • International reach spanning Europe and America

Benefits

  • Automatic failover on diverse services
  • Enables effective use of Telephony services
  • Self-healing core network with no single point of failure
  • 99.99% SLA on resilient service
  • QOS enabled with an end-to-end SLA
  • Service run via privately operated Next Generation Network.
  • End-to-end managing

Pricing

£0.50 a megabyte a second

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 0 3 2 6 4 6 8 5 7 4 4 5 9 9

Contact

Six Degrees Technology Group Limited Rob Walton
Telephone: 07813303485
Email: publicsector.sales@6dg.co.uk

Service scope

Service constraints
This service is only deliverable via the Six Degrees network. The Buyer would need to provide all relevant information requested to complete Service Implementation and provide access to the sites to facilitate installs of service.
System requirements
Connectivity requirement

User support

Email or online ticketing support
Email or online ticketing
Support response times
Six Degrees operate a Target Acknowledgement Time of 30mins and a Service Request Response time of 4hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Access Service is broken down into categories A to D. A = High Speed Fibre lease line, B = EFM or GEA service, C = Broadband Service, D = Ethernet port based in a Six Degrees Point of Presence. The Access Service purchased affects incident resolution time however this service does not have varying support levels based on cost. As an example, a fully diverse Fibre service (A+A) has a P1 target resolution time of 1 hour however full service down for single standalone Fibre service is 6 hours. Please see Service Description for further information. An Account Manager will be assigned to provide a single point of contact for any issue and numerous support engineers are available by contacting our 24x7 support team.
Onsite support
Yes, at extra cost
Support levels
On site support is scoped based on requirements and site location
Support available to third parties
No

Onboarding and offboarding

Getting started
User documentation provided & service handover after completion
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A possible charge of data extraction may apply
End-of-contract process
Services are terminated

Using the service

Web browser interface
Yes
Using the web interface
Via Support
Web interface accessibility standard
WCAG 2.1 A
Web interface accessibility testing
Via Support
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Prioritise mission critical cloud applications and optimise connectivity.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Network
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Connections can be delivered from business Broadband to 10G, as single/diverse-protected service, QOS enabled with an end-to-end SLA. Service run via privately operated Next Generation Network.
Approach to resilience
Available upon request
Outage reporting
Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network with email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Connections can be delivered from business Broadband to 10G, as single/diverse-protected service, QOS enabled with an end-to-end SLA. Service run via privately operated Next Generation Network.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
17/04/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Convergent Network Solutions
PCI DSS accreditation date
01/06/2018
What the PCI DSS doesn’t cover
Only the physical and environmental security at Six Degrees' data centres in Birmingham, London and Studley were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services with Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • PSN Compliance
  • SOC 1 Type 2
  • SOC 2 Type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available upon request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available upon request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available upon request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
NGN Network

Pricing

Price
£0.50 a megabyte a second
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.