Think Learning

Think Learning Technology Services

Our consultancy, technical and client services teams provide a range of learning technology services including implementation, project management, testing, elearning design and training to support your learning and performance management requirements. We support your administration team to resolve issues. Services also include custom
changes, theming, bespoke enhancements, and reports.

Features

  • System configuration
  • System design and site theming
  • Solution implementation and testing
  • System support and maintenance
  • eLearning design and technical authoring
  • Course theming, creation and curation
  • Project management
  • API, mobile app and custom application development
  • L&D consulting
  • BI and reporting solutions

Benefits

  • Agile project management and development practice
  • Solution development and implementation based upon best practice
  • Rapid access to code developers
  • Fast turnaround of change requirements
  • Totara Platinum Partner
  • ISO27001: 2013 certified
  • Cyber Essentials certified
  • Deep sector knowledge
  • UK-based and hosted

Pricing

£600 to £1500 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

9 0 0 6 7 6 2 0 9 9 4 6 8 6 7

Contact

Think Learning

Shaun Wilde

0117 407 0237

info@think-learning.com

Planning

Planning service
Yes
How the planning service works
We are highly skilled learning technology consultants and developers, specialising in working with compliance-led and public sector organisations, and have worked with over 150 large clients including the Department of Health. We are:

Responsive: You’re not just buying a product, you’re investing in people who care just as much as you about your learners and your organisation;

Collaborative: We collaborate and build communities of like-minded people who care deeply about safer, better places to work, and about learning organisations:

Solution-focused: We deliver practical solutions that meet your learning management requirements from the user experience and the organisational compliance perspective.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Totara Learn LMS (Learning Management System)
  • Totara Social
  • Totara Learn Mobile First
  • Totara Performance
  • ELearning
  • Learning and HR workflow
  • Site and course theming
  • Flex LCMS
  • NHS ESR Oracle Learning Management (OLM) system

Training

Training service provided
Yes
How the training service works
Training programmes are designed and delivered (face-face and virtually) for system administrators, practitioners, system managers, courses creators and curators, technical authors and trainers. And for end-users (managers and learners).
Training is tied to specific services
Yes
Services the training service works with
  • Totara Learn LMS (Learning Management System)
  • Totara Performance
  • Totara Social
  • Totara Learn Mobile First
  • ELearning
  • Learning and performance workflow
  • Site and course theming
  • Flex LCMS
  • NHS ESR Oracle Learning Management (OLM) system

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Think operate a setup and migration service from current/legacy learning and performance systems, to one of our cloud software solutions: Totara Learn LMS (Learning Management System); Totara Learn Mobile First (with Mobile App); Totara Performance; Totara Social; and Flex LCMS. We help to translate functional and non-functional requirements to accomplish successful migrations, along with mapping and migrating existing data into the target cloud software solution. Think can additionally help in defining the business case and project plan for the migration.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Totara Learn LMS (Learning Management System)
  • Totara Performance
  • Totara Social
  • Totara Learn Mobile First
  • ELearning
  • Learning and HR workflow
  • Site and course theming
  • Flex LCMS
  • NHS ESR Oracle Learning Management (OLM) system

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All our cloud software implementations utilise 'development' and 'live' server environments for the initial implementation and also for future upgrades and bespoke developments. Quality Assurance is in-line with our ISO27001 Information Security Management and Cyber Essentials Security processes along with technical, penetration testing, and user acceptance testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
System hosting and maintenance; 2nd line administrator support; 3rd line technical support.

Service scope

Service constraints
1st line support to organisational system users is only available on request and if resources are available.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email or online ticketing support

Yes
Support response times

Our standard response time within UK business hours: - Critical: 1 hour - High: 4 hours - Medium: 8 hours - Low: 16 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Online support (2nd line) = within the support contract;
Technical support (3rd line) and maintenance = within the support contract;
Support (consultancy) = optional within the support contract.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£600 to £1500 per person per day
Discount for educational organisations
Yes

Service documents

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