Albany Beck Consulting

Digital Transformation Support

Albany Beck are experts in delivering digital transformation and cloud based solutions following Digital by Default service standards. Our comprehensive digital transformation service enables central government, local authorities and NHS bodies to achieve digital maturity by identifying and optimising digital opportunities, from discovery phase through to service delivery and management.

Features

  • End-to-end digital transformation, including change management
  • Identification of channel shift opportunities that realise cost/efficiency benefits
  • User research, process mapping, business analysis, performance analysis, data analysis
  • Supplier evaluation, selection and ongoing project delivery management
  • Digital discovery audit (establish current digital capability and opportunities)
  • Digital business case development (digital roadmap creation and implementation)
  • Digitisation of front end services, shared services, online customer access
  • Digital transformation strategy management and agile project/programme management
  • Customer journey improvement through technology, stakeholder engagement and communications
  • Deployment of organisational-wide transformation teams, delivering new target operating models

Benefits

  • Service delivery to Digital by Default standards
  • Access to, rapid deployment of, best-in-class skills across the programme
  • Reduced costs, increased efficiency and new revenue streams through digitisation
  • Improved service delivery, increased citizen/customer access and self-service
  • Extensive experience in developing and improving online transactional services
  • Effective mitigation of delivery risks for both budget and timescales
  • Informed, engaged and contented citizens, customers and staff
  • Change management expertise; ability to build sustainable internal capability
  • Discovery of digital capability gaps; best practice implementations
  • Flexible commercial model (T&M, deliverables, outcomes based)

Pricing

£300 to £1395 per person per day

Service documents

G-Cloud 10

897971623126486

Albany Beck Consulting

Guthrie Holliday

01892553217

gholliday@albanybeck.com

Planning

Planning
Planning service Yes
How the planning service works Albany Beck enables public sector organisations to plan, design and implement resilient cloud solutions. Our consultants work with buyers to understand their specific organisational requirements and the potential impact of the migration process across all affected end user groups. As part of the planning process, we will arrange and implement a pilot if this required. We believe the best approach to planning and deployment is to build upon resource already available within your organisation and work in partnership with the buyer to create and execute a migration plan. Highly experienced consultants will carry out the migration, producing system documentation and providing support through every stage of the process.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Training programmes are developed in partnership with the buyer in question, aligned to the specific needs of end user groups across the organisation. Our trainers are flexible in approach and are very experience in their field, notably social care business processes, all social care system modules across named systems above, train the trainer and classroom based training.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Albany Beck will deliver a controlled migration of buyers’ platform(s) from their existing environment to a cloud or another cloud-based environment. Through the planning, execution, testing, and cutover phases, Albany Beck will be able to ensure the smooth transition of the buyer’s legacy or existing solution to new cloud service.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Albany Beck provides full quality assurance and performance testing. Our quality assurance and performance testing services enables buyers to implement functional, performance, stress, security and vulnerabilities testing. We also deliver API monitoring and management services.

Security testing

Security testing
Security services Yes
Security services type Other
Other security services Not applicable.

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works Our experienced teams work with project stakeholders and business users alike to understand the organisation’s needs, priorities, and process flows in order to build engagement and deliver a best in class final product. Our services span every stage of the project lifecycle, from strategy, business case creation and procurement, data migration and integration, through to full systems implementation, including training and post-implementation support.

Service scope

Service scope
Service constraints Not applicable.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Albany Beck works with each of our individual clients to agree upon an appropriate support structure for the services in scope of that particular contract. Support services are always tailored to each client’s unique needs and preferences. Costing is dependent on the specific need of the service being delivered. All clients are given access to a single, dedicated technical account manager. This individual acts as the single interface into our organisation, ensuring that support levels adhere to our client’s requirements, both at the inception of our relationship and on an ongoing basis thereafter.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £300 to £1395 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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