SECTOR IT SOLUTIONS LIMITED

Sector IT - NHS Cloud Support Services

Complete IT system lifecycles across Network, Datacentre and Cloud. We provide IT Transformation, Consulting and Support Services for LAN, WAN, HSCN, VPLS, Datacentre design/refresh/hosting, AWS, Azure, Office 365 and Cyber Security. Backup and Disaster Recovery consulting, solutions and on-going management including failover testing and utilising private and public Cloud platforms.

Features

  • NHS Data Security and Protection Toolkit compliant. ODS Code RPGEL
  • Deep market knowledge and experience of the NHS/Health Sector
  • Experienced support: mental-health, acute hospital services, CCGs, GP and CSUs
  • Data transformations and migrations incorporating NHS cloud first strategies
  • Full Program and end-to-end project management
  • ITIL-based Service Desk support Monday to Friday 08:00 to 17:30
  • Multi-vendor support and system integrations incorporating Cloud and Office 365
  • Support for Windows, VMWare ESXi, Linux and Solaris
  • Management, support and monitoring of local, cloud and hybrid configurations
  • On-going support and remote management over HSCN

Benefits

  • 28 years of NHS business experience
  • Trusted, experienced service providers - NHS references available on request
  • Excellent customer satisfaction and confidence
  • Cyber-Security built into our solution design and lifecycle management
  • Proactive monitoring/management of all supported networks, systems and services
  • Flexible, agile and responsive provision: continually driving value for money
  • Bespoke services tailored to your business needs, budget and infrastructure

Pricing

£350 to £1,250 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.seal@sector-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 9 6 8 1 7 4 4 3 5 8 2 1 9 9

Contact

SECTOR IT SOLUTIONS LIMITED Christian Mark Seal
Telephone: 01424217727
Email: christian.seal@sector-it.co.uk

Planning

Planning service
Yes
How the planning service works
Sector IT Business Consultancy takes a flexible approach to working with clients to translate their business needs into technical solutions backed
by our experienced and certified Project Management team who work with our clients to plan the best road-map to the Cloud.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We are committed to ensuring that our clients are continually trained and up-skilled across the full range of services and support we offer.

We approach this through a robust Knowledge Transfer engagement including:

• Mentoring: Ongoing advice and guidance provided by our experienced and highly skilled Cloud experts
• Guided Experience: The user performs the work whilst being supervised by our experts, in-situ or via shared desk-top sessions
• Support Group: We have an established group of NHS clients that learn together and share knowledge and information between themselves in regular forum meetings
• Bespoke Formal Training: One-to-one or classroom-based training to deliver technical information to clients that is customised to their specific requirements
• Knowledge Library: We establish a collection of project documentation, lessons-learned reports, procedures, local policies and guidelines for on-going use and decision-support by the client
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Sector IT has extensive experience of helping organisations migrate to cloud services. We can lead and support your transition to a cloud-first provision and support you as you gain ever greater value from the services available.

We can guide you to find the most cost effective and efficient way of migrating to your chosen cloud services and implement those to agreed plans, providing full support along the way.

The security, confidentiality and integrity of personally identifiable information informs every aspect of our migration and transition service.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Sector IT can offer proof of concept and trial environments for testing and Quality Assurance purposes. We will work with defined requirements in order to measure performance and ensure your migration to cloud services will be a success.

All migrated data is MD5 fingerprinted at both source and destination to ensure integrity of the resultant data set.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We support contracts ranging from individual systems, services and cloud solutions through to fully Managed Service contracts. We support, enhance, upgrade, health-check & pro-actively monitor your private, public and hybrid cloud infrastructure and services.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to support issues as and when they are received Mon - Fri 08:30 - 17:30.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The response times of any incident is made up from a matrix of the urgency and impact. Impact reflects the impact on the customer’s business, so often relates to the number of users affected, whereas urgency is defined by the scope of the incident, i.e. how systems are affected.

High Impact, Low Urgency: 95% within 3hrs / resolution 24 hrs
High Impact, Med Urgency: 98% within 1hrs / resolution 12 hrs
High Impact, High Urgency: 98% within 1hrs / resolution 6 hrs

Med Impact, Low Urgency: 90% within 6hrs / resolution 72 hrs
Med Impact, Med Urgency: 90% within 5hrs / resolution 72 hrs
Med Impact, High Urgency: 95% within 4hrs / resolution 36 hrs

Low Impact, Low Urgency: 95% within 24hr / resolution TBC
Low Impact, Med Urgency: 95% within 24hr / resolution TBC
Low Impact, High Urgency: 95% within 24hr / resolution TBC

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Micro Focus (Novell, NetIQ), ENGL, SEP Sesam, Sophos

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Pricing

Price
£350 to £1,250 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.seal@sector-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.