Micro Focus (Entcorp)

Data Centre Automation - from Micro Focus

Micro Focus Data Center Automation (DCA) automates provisioning,
patching, and compliance across multivendor physical and virtual servers, databases, and middleware for enterprise scale cloud deployments.

Features

  • Policy-based regulatory and patching compliance
  • One view into enterprise compliance
  • Enterprise-standard provisioning and configuration
  • Multivendor support and integration across platform

Benefits

  • Simplification patch management
  • Delivers and secure large and complex data centers
  • Configuration management across technologies (Windows, Linux, CentOs)
  • Enable comprehensive deployment for databases and middleware.
  • Supporting discovery, code releases, updates, and migrations.

Pricing

£6856 to £16455 per unit per year

  • Free trial available

Service documents

G-Cloud 10

894127883549029

Micro Focus (Entcorp)

Malcolm Gardner (for Micro Focus Government Team)

07808251681

ukgovteam@microfocus.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Operations Bridge
Universal Discovery
Cloud deployment model Hybrid cloud
Service constraints None
System requirements Software licence

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24x7 Support
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing In-house tested on all web chat
chat bot
Onsite support Yes, at extra cost
Support levels 24 x 7 support
Phone
Email
On-Site at extra cost
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite or online training is available for the solution and a full set of documentation is provided with an online Help Center. Online training is provided by the Microfocus ART product, available also on G-cloud.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Facilities are provided to allow export of data from the application. The exact requirements for data extraction at the end of the service contract will be negotiated between the customer and the chosen hosting partner.
End-of-contract process This will be negotiated between the customer and hosting partner as part of the service scoping exercise.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service HTML5 (Bootstrap) built for both mobile and desktop services
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing In-house Testing on all HTML5 interfaces
API Yes
What users can and can't do using the API Open API for all configuration of the application
Create, Delete, update asset included
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Fully customisable data dashboard

Scaling

Scaling
Independence of resources The solution is scale-able. A scoping exercise between the customer and chosen hosting partner will identify the different workloads over time and required resources required to support those workloads.

Analytics

Analytics
Service usage metrics Yes
Metrics types Compliance failure
User access
Asset reports
Configuration
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach This will be a service provided by the chosen hosting partner.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach API data export
Data base data dump
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data Protection between networks will be discussed and provided by the customer's chosen hosting partner.
Data protection within supplier network Other
Other protection within supplier network This is for discussion between the customer and chosen hosting partner.

Availability and resilience

Availability and resilience
Guaranteed availability This guarantee will be negotiated between the customer and chosen hosting service delivery partner.
Approach to resilience Service resilience will be negotiated between the customer and chosen hosting service delivery partner.
Outage reporting Outage reporting will be provided by the chosen hosting partner..

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels None
Access restriction testing frequency Never
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 22/05/2017
What the ISO/IEC 27001 doesn’t cover This certification is for Software support services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Security Governance will be a topic to be covered by the chosen hosting supplier.
Information security policies and processes Security policies and processes will be a topic for discussion with the chosen hosting partner.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach These facilities will be provided by the chosen hosting partner.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management will be provided by the chosen hosting partner.
Protective monitoring type Supplier-defined controls
Protective monitoring approach These facilities will be provided by the chosen hosting partner.
Incident management type Supplier-defined controls
Incident management approach The incident management process will be provided by the chosen hosting partner.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6856 to £16455 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Description of free trial

Included Software license for Evaluation (Non production) use. Excluded Post sales technical support service. Period Standard is a maximum of 3 months although extensions to the 3 month period may be granted by the local account team.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑