IKIRU PEOPLE LIMITED

ISV.online Skills Testing Software

ISV.online is used to test a wide variety of skills for an individual. Used both in recruitment processes & for ongoing assessments of employees, our comphensive portfolio of ready-to-use tests range from soft skills to Microsoft Office skills. Ideal for many roles such as office support/administration/contact centre/acccountancy/management/logistics/healthcare workers/etc.

Features

  • Online Access 24/7
  • Comprehensive library of ready-to-use tests
  • Branded with your logo
  • Create your own customised test content
  • Real-time, instant results in a central, user-friendly system
  • Dynamic results showing percentile ranks
  • Extract results and full analysis breakdown
  • Comprehensive API also available for easy integration to other systems
  • Anti-Cheat Mechanisms & Top Level Data Security
  • Purpose-built HTML5 content player means no plug-ins or downloads

Benefits

  • Ensure applicants & employees have the appropriate or necessary skills
  • Save time with faster candidate screening
  • Compare individuals globally or across your organisation
  • Boost employee retention by only hiring the best people
  • Remove risk by basing decisions on facts
  • Test soft skills such as team working alongside hard skills
  • Tests can be tailored to meet your organisation's requirements
  • A professional testing & training system, branded as your own
  • Leverage our industry knowledge & experience
  • Used by 8 of the top 10 UK recruitment organisations

Pricing

£1,200.00 a unit a year

Service documents

Framework

G-Cloud 12

Service ID

8 9 3 9 0 6 1 1 2 0 5 6 1 8 9

Contact

IKIRU PEOPLE LIMITED

Simon Warburton

01256 297000

hello@ikirupeople.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Our testing solution can be used standalone or integrated via our comprehensive API with other systems such as applicant tracking systems, HR systems, recruitment systems, onboarding systems, compliance systems, etc
Cloud deployment model
Public cloud
Service constraints
We believe our solution is one of the least contrained on the market as it's delivered via our purpose-built HTML5 content player which removes the need for downloads and/or plug-ins.
System requirements
  • All our tests are delivered online via a web browser
  • The platform is hosted & maintained by us
  • No other software is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
In the UK, phone and email support is offered 0900 to 1730 Mon-Fri (excluding public holidays) . All questions are handled on a priority basis and response times range from 1 hour to 2 days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is included as standard for the organisations using our testing software. This includes end-user support for managing the tests, analysing the results, etc. We do not directly support the end-users who are taking the tests.

All customers have access to a technical account manager.

Additional support is available to assist customers creating their own content. This is quoted for on a case-by-case basis depending on the customer's requirements. This is also the case for any support around creating an integration using our API that's above clarfying any items in our API documentation.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
It's a very intuitive system. For a standalone implementation we provide access to a recorded 1h training/introduction video which is typically enough to get customers started and successfully using the system.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data can be exported from the system by users with appropriate permissions or we can provide an exported copy.
End-of-contract process
At the end of a contract the service access will be revoked. Customers are able to export their data at any time up to this point. We can also provide a copy of the data for a one-off fee if required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We recommend desktop usage wherever possible. We have a huge range of tests and whilst they do work on mobile devices, the user experience of some of our tests, particularly the more in-depth tests, is not as intuitive or even as usable as the desktop user experience.
Service interface
Yes
Description of service interface
It's a web page login that allows customers to manage their users, their locations, run reports, create candidates for testing, assign tests to candidates, see results, run reports, etc. All of this functionality is available via our API and hence if preferred, this interface can be bypassed.
Accessibility standards
None or don’t know
Description of accessibility
SuperUsers can create additional users, offices, create test candidates, manage tests, run reports, analyse results, etc.
Accessibility testing
None. It has not been raised as an issue by customers up to this point. Also note the point about this functionality being available through our API and hence it could have a different interface created if required.
API
Yes
What users can and can't do using the API
Once API access has been enabled, we will provide access to a sandbox for customers to work on their integration. Once complete, we will review the implementation and approve it to be moved to the production platform.
All features are available through the API.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Custom tests can be created using tools we provide.

Scaling

Independence of resources
ISV.online testing is deployed using Amazon Web Services (AWS) and automatically scales up and down based on demand. To date we've never had a situation where demand has affected users.

Analytics

Service usage metrics
Yes
Metrics types
Individuals created. Tests scheduled. Tests completed. Test results. Top users. Top content (ie tests).
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
From the service interface.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our SLA states 99.0%. However in the 4 years since the launch of our ISV.online product, we have had zero downtime outside of scheduled maintenance.
Approach to resilience
All our systems are fully redundant in the primary AWS region. We also have DR to another AWS region.
Outage reporting
A public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Each customer gets a master login which can then be used to set up all the necessary user accounts. So customers are responsible for restricting access to management interfaces. Support channels do include access to the management interface but not to any customer data.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
All services delivered via AWS (https://aws.amazon.com/compliance/)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Adhering to best practices, peer reviews, penetration testing and continuous reviews. Implementation of ISO 27001 is underway.
Information security policies and processes
We have a full range of policies ranging from password policies to data transfer and data storage policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes that may affect security are reviewed at board level and subject to internal peer reviews.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use our own patch management policy. Critical rated vulnerablities are patched within 8 days. Information about potential threats is obtained from a variety of sources and we also undergo regular external vulnerability assessments.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All traffic is logged, stored and analysed using AWS Cloudwatch. Any potential compromises are acted upon as soon as we become aware.
Incident management type
Supplier-defined controls
Incident management approach
We have processes for security and data-protection related events. Users would report through our support team and incident reports would be available upon request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,200.00 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We offer a full-featured 7-day trial for new customers. It includes all test content and standalone access.
Link to free trial
https://www.isv.online/request/trial/

Service documents

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