IKIRU PEOPLE LIMITED
ISV.online Skills Testing Software
ISV.online is used to test a wide variety of skills for an individual. Used both in recruitment processes & for ongoing assessments of employees, our comphensive portfolio of ready-to-use tests range from soft skills to Microsoft Office skills. Ideal for many roles such as office support/administration/contact centre/acccountancy/management/logistics/healthcare workers/etc.
Features
- Online Access 24/7
- Comprehensive library of ready-to-use tests
- Branded with your logo
- Create your own customised test content
- Real-time, instant results in a central, user-friendly system
- Dynamic results showing percentile ranks
- Extract results and full analysis breakdown
- Comprehensive API also available for easy integration to other systems
- Anti-Cheat Mechanisms & Top Level Data Security
- Purpose-built HTML5 content player means no plug-ins or downloads
Benefits
- Ensure applicants & employees have the appropriate or necessary skills
- Save time with faster candidate screening
- Compare individuals globally or across your organisation
- Boost employee retention by only hiring the best people
- Remove risk by basing decisions on facts
- Test soft skills such as team working alongside hard skills
- Tests can be tailored to meet your organisation's requirements
- A professional testing & training system, branded as your own
- Leverage our industry knowledge & experience
- Used by 8 of the top 10 UK recruitment organisations
Pricing
£1,200.00 a unit a year
Service documents
Framework
G-Cloud 12
Service ID
8 9 3 9 0 6 1 1 2 0 5 6 1 8 9
Contact
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Our testing solution can be used standalone or integrated via our comprehensive API with other systems such as applicant tracking systems, HR systems, recruitment systems, onboarding systems, compliance systems, etc
- Cloud deployment model
- Public cloud
- Service constraints
- We believe our solution is one of the least contrained on the market as it's delivered via our purpose-built HTML5 content player which removes the need for downloads and/or plug-ins.
- System requirements
-
- All our tests are delivered online via a web browser
- The platform is hosted & maintained by us
- No other software is required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- In the UK, phone and email support is offered 0900 to 1730 Mon-Fri (excluding public holidays) . All questions are handled on a priority basis and response times range from 1 hour to 2 days.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Support is included as standard for the organisations using our testing software. This includes end-user support for managing the tests, analysing the results, etc. We do not directly support the end-users who are taking the tests.
All customers have access to a technical account manager.
Additional support is available to assist customers creating their own content. This is quoted for on a case-by-case basis depending on the customer's requirements. This is also the case for any support around creating an integration using our API that's above clarfying any items in our API documentation. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- It's a very intuitive system. For a standalone implementation we provide access to a recorded 1h training/introduction video which is typically enough to get customers started and successfully using the system.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Data can be exported from the system by users with appropriate permissions or we can provide an exported copy.
- End-of-contract process
- At the end of a contract the service access will be revoked. Customers are able to export their data at any time up to this point. We can also provide a copy of the data for a one-off fee if required.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- We recommend desktop usage wherever possible. We have a huge range of tests and whilst they do work on mobile devices, the user experience of some of our tests, particularly the more in-depth tests, is not as intuitive or even as usable as the desktop user experience.
- Service interface
- Yes
- Description of service interface
- It's a web page login that allows customers to manage their users, their locations, run reports, create candidates for testing, assign tests to candidates, see results, run reports, etc. All of this functionality is available via our API and hence if preferred, this interface can be bypassed.
- Accessibility standards
- None or don’t know
- Description of accessibility
- SuperUsers can create additional users, offices, create test candidates, manage tests, run reports, analyse results, etc.
- Accessibility testing
- None. It has not been raised as an issue by customers up to this point. Also note the point about this functionality being available through our API and hence it could have a different interface created if required.
- API
- Yes
- What users can and can't do using the API
-
Once API access has been enabled, we will provide access to a sandbox for customers to work on their integration. Once complete, we will review the implementation and approve it to be moved to the production platform.
All features are available through the API. - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Custom tests can be created using tools we provide.
Scaling
- Independence of resources
- ISV.online testing is deployed using Amazon Web Services (AWS) and automatically scales up and down based on demand. To date we've never had a situation where demand has affected users.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Individuals created. Tests scheduled. Tests completed. Test results. Top users. Top content (ie tests).
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- From the service interface.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Our SLA states 99.0%. However in the 4 years since the launch of our ISV.online product, we have had zero downtime outside of scheduled maintenance.
- Approach to resilience
- All our systems are fully redundant in the primary AWS region. We also have DR to another AWS region.
- Outage reporting
- A public dashboard.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Each customer gets a master login which can then be used to set up all the necessary user accounts. So customers are responsible for restricting access to management interfaces. Support channels do include access to the management interface but not to any customer data.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- All services delivered via AWS (https://aws.amazon.com/compliance/)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Adhering to best practices, peer reviews, penetration testing and continuous reviews. Implementation of ISO 27001 is underway.
- Information security policies and processes
- We have a full range of policies ranging from password policies to data transfer and data storage policies.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All changes that may affect security are reviewed at board level and subject to internal peer reviews.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We use our own patch management policy. Critical rated vulnerablities are patched within 8 days. Information about potential threats is obtained from a variety of sources and we also undergo regular external vulnerability assessments.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- All traffic is logged, stored and analysed using AWS Cloudwatch. Any potential compromises are acted upon as soon as we become aware.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have processes for security and data-protection related events. Users would report through our support team and incident reports would be available upon request.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,200.00 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- We offer a full-featured 7-day trial for new customers. It includes all test content and standalone access.
- Link to free trial
- https://www.isv.online/request/trial/