Extended Content Solutions Limited

Mindbreeze Inspire Search and Knowledge Management

Mindbreeze InSpire unites company's business information from multiple internal sources with external information (the Internet etc.) in to one unified semantic search index to help users find information in correct context quickly and efficiently.

Features

  • Single unified index for fast effective search
  • Automated classification of content
  • Search application builder
  • Connectors for integrating over 400 data sources
  • Real time analytics to understand how users search

Benefits

  • Insight engine interprets the query and delivers relevant search results.
  • Integrate all relevant data sources are connected via connectors.
  • Automated analysis delivers additional information in context
  • Improve productivity by helping users find relevant information easily

Pricing

£5000 per unit per year

Service documents

G-Cloud 9

891663548351426

Extended Content Solutions Limited

Mahmood Nasir

0207 960 2828

mahmood.nasir@extended-content.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Service constrained by item count.
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Friday business hours support, response within 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The service cost includes business hours support of the Mindbreeze Inspire service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training is provided at extra cost.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The service builds an index based on their data to make search, discovery and insight on that data easier, it does not provide a medium for storing user data. At contract end the index is discarded however user data is unaffected.
End-of-contract process On termination of service the index and configurations would be destroyed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The basic search service features are available on mobile and desktop.
Accessibility standards None or don’t know
Description of accessibility Not tested.
Accessibility testing Not tested.
API No
Customisation available Yes
Description of customisation Super users can build their own search portals to expose collections of documents within the index.

Scaling

Scaling
Independence of resources Service is sandboxed with dedicated resources depending on number of assets indexed and number of search queries executed

Analytics

Analytics
Service usage metrics Yes
Metrics types The core service metrics provide information on number of assets indexed and number of (search) query requests.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Mindbreeze GmbH, Honauerstrasse 2, 4020 Linz, Austria

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach There is no requirement to export data.
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Multiple via connectors

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service level will depend on purchase of high availability configuration. With a HA configuration the core service has a 99.5 uptime guarantee. No specific guarantees are provided for non HA configured setups. ECS will refund up to 100% of the monthly support cost for any HA service that does not meet the uptime guarantee.
Approach to resilience In a HA configuration the service is provisioned from two physically separate locations.
Outage reporting The service reports any outage to users via email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access via authentication with customer's identity management platform. Access to specific service functions (authorisation) controlled by customer administrator.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Please refer to ECS' hosting partner Carrenza g-cloud submission.
ISO/IEC 27001 accreditation date Please refer to ECS' hosting partner Carrenza g-cloud submission.
What the ISO/IEC 27001 doesn’t cover Please refer to ECS' hosting partner Carrenza g-cloud submission.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Please refer to ECS' hosting partner Carrenza g-cloud submission.
PCI DSS accreditation date Refer to Carrenza g-cloud submission.
What the PCI DSS doesn’t cover Please refer to ECS' hosting partner Carrenza g-cloud submission.
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Underlying infrastructure is accredited to ISO 27001. We do not have access to indexed data at rest or search service without express permission of customer.
Information security policies and processes All employees sign up to ECS' Information Security Policy that follows the principles of ISO 27001. The IT Director has ultimate responsibility for ensuring adherence to the security policy and conducts an annual review of the policy or following any significant incidents or changes in UK or EU legislation.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Please see attached service definition and refer to ECS' hosting partner Carrenza g-cloud submission.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Please see attached service definition and refer to ECS' hosting partner Carrenza g-cloud submission.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Please see attached service definition and refer to ECS' hosting partner Carrenza g-cloud submission.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ECS offers specialist product and application support for search solutions built on the Mindbreeze InSpire platform.
Users can raise support issues on Mindbreeze support portal (https://www.mindbreeze.com/support) or ECS support system (https://support.extended-content.com)

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 per unit per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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