Custom Development & Support
Sapient is an integrated marketing and technology services firm. We create and engineer highly relevant experiences that accelerate business growth and fuel brand advocacy for our clients. By combining multi-channel marketing, multi-channel commerce, and the technology that binds them.
Features
- Content Delivery & Management
- Search engine optimization (SEO)
- External Content Integration
- Social and Collaboration
- Brand and Relationship
- Knowledge Management
- Digital Assets Management
- Documents Management
- Common Capabilities
Benefits
- Clear roles & responsibilities
- Standardized, Measurable & Repeatable processes
- Well defined communication channels
- Analytics & Reporting
- Ensure multi-capability integration
- Identify management and capability gaps
- Evaluate and improve core processes
- Faster time to market
- Increase engagement & flexibility
Pricing
£60 to £165 a person an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mbrar@sapient.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
8 9 1 5 6 5 1 9 8 3 4 4 5 7 0
Contact
Sapient Ltd
Manpreet Brar
Telephone: 02079533508
Email: mbrar@sapient.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Software Development
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- There are no constraints as such, however based on specific requirements some limitation may arise which shall be discussed during the contract stage.
- System requirements
- Client environment
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We will provide user documentation, kickoff call and on-site training, if needed.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Immediately after the contract expires, all the data is handed over to the clients
- End-of-contract process
- This will be as per the contractual agreements
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- Description of service interface
- API Interface
- Accessibility standards
- WCAG 2.1 AAA
- Accessibility testing
- User accessibility testing
- API
- Yes
- What users can and can't do using the API
- Custom API
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Based on the requirements, services are completely flexible.
Scaling
- Independence of resources
- We have a demand management team place which ensure there is no noisy neighbor effect.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Response time, Throughput, page loading speed
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- CSV format
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.9% availability commitment
- Approach to resilience
- Ensuring higher availability at every layer with a active DR setup
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- We have a robust identify and access management solution
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We adopt best in industry practices and policies which are governed by our global security office.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The process has been standardized and automated within ServiceNow
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- We adopt best in industry standards and processes governed by our global security offices.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Though intrusion detection and proactive monitoring
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- ITIL v3
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £60 to £165 a person an hour
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mbrar@sapient.com.
Tell them what format you need. It will help if you say what assistive technology you use.