FosterPay - Carers Expense Portal

FosterPay facilitates and promotes information sharing between Carers, Local Authorities and/or Fostering Agencies. With an intuitive user interface FosterPay supports recruitment, diary notes/handbooks, news and importantly expense and allowance payments with customisable authorisation and integration with financials.


  • Workflow Automation
  • Audited Financial Approvals
  • Suite of KPI's and Reports
  • Payments Integration
  • Mandatory Fields & Validation
  • Auto-check against Approval Thresholds
  • Bulk Approval or Rejection of Claims
  • Intuitive User Interface


  • Quickly and efficiently upload valid expenses
  • View status of claim / payment
  • Introduce defined business process
  • Move from paper to electronic processing
  • Receive Prompt payment - Guaranteed Payment Date
  • Carer can check status of claims and view previous claims
  • View individual Carer records and suite of KPIs and Reports
  • Introduces a Standard Set of Expense Categories
  • View Year to Date Expense Totals
  • Improve Carer Onboarding and Retention


£12 per user

Service documents

G-Cloud 10



Marc Cohen

0203 289 4203

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Not Applicable
System requirements Application is hosted on the Cloud

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Friday - 9am - 5.30pm (excluding Public Holidays).

Tiered response, according to the severity of the issue being reported: Severity 1 - 15 minutes, Severity 2 - 30 minutes, all other issues - 60 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support services are agreed with clients on a case by case basis, dependent on requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and/or user documentation will be provided to fully support the application.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction User data will be extracted by supplier in CSV format.
End-of-contract process As standard, we will include an exit meeting and decommission and destroy client data. We can discuss and agree any other requirements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Not Applicable - The application is designed to be responsive and therefore will adapt to mobile and desktop environments accordingly.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing This product has been tested with users of assistive technology.
Customisation available Yes
Description of customisation There is scope to customise. All requests will be considered on a case-by-case basis and should be raised through the defined Change Control Process for review and approval.


Independence of resources Hosted servers increase / decrease resources as demand requires.


Service usage metrics Yes
Metrics types Number of users/transactions.
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Reports can be run from the application.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% availability is standard,
Approach to resilience Available on Request.
Outage reporting Outages will be communicated through email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interfaces are generally only accessible within our internal network. If external access is required this will be managed using appropriate certifications / VPN.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Partner organisation has ISO/IEC 27001 accreditation which covers FosterPay

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes These will be led and managed by a dedicated corporate Information Security team and a CISO responsible for monitoring and managing security across the organisation.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The main Components of the change control process are:
• Change Control Notice (CCN) submitted by buyer or internally.
• CCN reviewed, impact assessed and costed.
• Quote/cost agreed.
• Change scheduled for development, testing, release.
• Change signed-off, documentation updated.
• Change released.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All threats are reviewed by the corporate security team and reviewed with the business unit security experts. This will also include review and advice with the vendor, if appropriate.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A number of hardware and 3rd party solutions monitor both the internal and external elements of the network and advise on possible threats. Where potential compromise is found the corporate security team will review the threat, agree an appropriate approach internally and then liaise with the buyer. We prioritise any compromise incident and seek to respond ASAP.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach An ITIL based incident management process is in place with documented procedures for common incidents. The customer portal allows users to report incidents and for the supplier to provide incident reports.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £12 per user
Discount for educational organisations No
Free trial available No


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