Visionhall Information Systems Ltd

interCOMM Digital Services Platform with eForms

The interCOMM Digital Services Platform: build end-to-end digital transactions for service requests, reporting, surveys, petitions, applications and payments. Non-technical tools to build secure, simple-to-use customer forms and workflows.

Features

  • User defined electronic forms and workflows
  • Public 'MyServices' dashboard
  • Mobile friendly forms - supports responsive design and mobile-only templates
  • Case Management dashboard for administrators
  • User defined surveys
  • Integrated maps
  • Integrated appointments
  • Low cost
  • Monitor performance against SLA targets
  • Secure

Benefits

  • Build end-to-end digital services - become 'digital by default'
  • Replace manual processes and drive savings through transactional channel shift
  • Collect ePayments
  • Case Management dashboard to oversee all activity and manage resources
  • Intuitive user interface means less training and fewer errors
  • Low cost
  • Non-technical form creation tools - create forms without programming expertise
  • Access forms from any device. Mobile, tablet, desktop, large screen
  • Public 'MyServices' dashboard offers transparency
  • Easy to deploy and decommission

Pricing

£25 to £100 per person per month

Service documents

G-Cloud 9

890170654201681

Visionhall Information Systems Ltd

Liz Walters

01932 244421

liz.walters@visionhall.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements HTML5, CSS3 & Javascript enabled browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 priorities ranging from 1 hour to 12 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The interCOMM stack includes an integrated 3rd party web-chat support service. Features include:
- live chat with a support assistant
- access to a knowledgebase
- out-of-hours support requests
Web chat accessibility testing The interCOMM stack includes aleading 3rd party web-chat support service that will have been tested independently.
Onsite support Yes, at extra cost
Support levels Visionhall provide Level 2 support. The cost is included in the license charge.

Level 1 support can be negotiated subject to anticipated demand.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started InterCOMM has been designed to be intuitive and easy to use requiring minimal training. Users can log on and are guided through the configuration process via a wizard. The solution includes on-line help and video tutorials are available covering the main features. Visionhall can provide training via webinars and assist with the initial setup for extra cost.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Case files can be exported in an xml open standard format for importing to other systems or archiving.
End-of-contract process At the end of an individual user contract the user need not renew as long as there is at least one remaining user in the user's organisation. If the last user's contract ends the case files will need to be exported prior to that date.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Visionhall run user workshops with a cross section of all abilities/needs.
API No
Customisation available Yes
Description of customisation InterCOMM can be extensively customised for each organisation. Users can design advanced web forms for electronic filing. They can design the automated emails and the case workflows. All entities (incl Cases, Parties, Events etc) can be categorised.

The modular plug-in architecture enables bespoke functionality to be added at specific extension points for a truly unique solution.

Scaling

Scaling
Independence of resources Additional servers can be deployed on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types InterCOMM includes a standard set of KPIs , SLAs and statistics.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data may be exported via csv for analysis.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability InterCOMM servers consistently perform at over 99.9% availability*. Planned updates are made out of normal working hours. Updates include optimisations and product improvement including new features. An update normally only takes less than 10 seconds*.
* subject to infrastructure choices
Approach to resilience Hosted by government approved third party suppliers. Details available on their websites or upon request.
Outage reporting Outages are reported via a public dashboard, email alerts and online support.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels InterCOMM includes role based access management
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach * Security activities are clearly linked to Visionhall’s goals and priorities
* The individuals, at all levels, who are responsible for making security decisions are identified and empowered to do so
* Accountability for decisions is ensured
* Feedback is provided to decision-makers on the impact of their choices
* Security is considered alongside other business priorities, such as health and safety, or financial governance as part of Visionhall's holistic approach of governence.
Information security policies and processes The Board of Directors has responsibility for:
• Defining the risk appetite and acceptable risk levels
• Budgeting so that risks can be managed according the risk appetite
• Publishing and promoting internally the Information Security Policy
• Formulating the Business requirements for strategic systems in writing
• Defining responsibility for strategic systems including documentation requirements for these
• Subjecting Third parties to recurring audits and managing risks for third parties and third party subcontracting.
• Establishing and maintaining Business Continuity and Business Recovery plans, which are tested annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Visionhall use the common Semantic version numbering showing the major, minor, build and revision. The major and minor changes are managed through a detailed change control procedure that follows ITIL best practices. Builds are smaller optimisations which can be deployed nightly if required. All changes are documented in a release note. Nightly builds can include emergency security updates.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Visionhall perform regular vulnerability scans using the various automated tools available. We also include vulnerability testing in our own pre-release test cycles. At regular intervals we engage a specialist 3rd party organisation to test and report. Any perceived threats are evaluated and prioritised. Serious threats are fixed immediately whereas others are phased nightly with agreement of the customer.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Visionhall work closely with the hosting provider to monitor and identify potential compromises. In the event a potential compromise is identified we agree a remedy and prepare a change in accordance with our change control procedures. If the incident was urgent it could be remedied in the next nightly build.
Incident management type Supplier-defined controls
Incident management approach Visionhall would normally provide 2nd line support which means incidents are reported from those responsible for 1st line support. Common events will have been documented in our Knowledge base. Other incidents can be reported via our Issue Tracking tool (presently Redmine). Reports can be extracted from Redmine showing when each incident was reported and how long it took to resolve.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25 to £100 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial All interCOMM functionality is included. Visionhall will assist with the initial setup/configuration and provide direct support (instead of 2nd line). The free version is hosted on a single Microsoft Azure server rather than full production servers.
The free trial is available for 1 month (extendable by agreement)
Link to free trial Liz.walters@visionhall.com

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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