BT PLC

BT MeetMe

Ad hoc voice conferencing

Features

  • PSTN access from any phone
  • DTMF chair and participant commands for in call control
  • Smart applications and online view/control options

Benefits

  • Simple to use
  • Manage conferences using telephone keypad, desktop and mobile applications
  • Available on demand

Pricing

£0.01 to £0.05 a unit a minute

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 8 9 3 1 2 0 7 6 8 5 9 5 4 2

Contact

BT PLC Frameworks Team
Telephone: 0800 3288077
Email: ccsframeworks@bt.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Cisco UC services
Cloud deployment model
Public cloud
Service constraints
Attendee capacity restricted at 125 users per call (extended on agreement)
System requirements
PSTN access available from any PSTN phone

User support

Email or online ticketing support
Email or online ticketing
Support response times
Less than 24 hrs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
As service description
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online self paced training and user guides
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Recordings may be downloaded by users and stored locally.
End-of-contract process
Service may cease or roll over on standard terms

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Core functionality is the same
Service interface
Yes
Description of service interface
On Line Registration Portal
Accessibility standards
None or don’t know
Description of accessibility
PSTN access available from any PSTN phone, Voip access when configured in Customer environment.
Accessibility testing
N/a
API
No
Customisation available
Yes
Description of customisation
MeetMe feature selection and in call experience

Scaling

Independence of resources
MeetMe does not have guaranteed capacity

Analytics

Service usage metrics
Yes
Metrics types
Minute utilisation by attendee by call through on line reporting MI from View My Bill Online
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cisco

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Recordings may be downloaded by users and stored locally.
Data export formats
CSV
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Within data centre, a mix of encrypted and in clear links. Between data centres private BT or VPN connections used.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
MeetMe is not a guaranteed service but platform availability typically exceeds 99.5%
Approach to resilience
Internal DR contingency
Outage reporting
If an event is deemed to be customer affecting, the issue is communicated via the assigned Service Manager

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Credentials to access online management portals are issued to authorised users in consumer organisation and control of those credentials is responsibility of that consumer organisation. Users calling the helpdesk need to provide authentication and passcodes are only issued to the registered email address. To use service separate 8 digit chair and particpant codes are used.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
NCC
PCI DSS accreditation date
01/04/2019
What the PCI DSS doesn’t cover
Only credit card processing system in scope of PCI, everything else out of scope
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Adherence to BT's corporate security policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
A formal change control process is documented and followed, with security a member of the Change Approval Board to monitor security impact of changes
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Protect BT mandates received and implemented. BT conferencing tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Logs generated by devices are collected by a Splunk engine and fed to Arcsight SIEM, suspicious events are notified to dashboard and investigated by operations team. A demonstration can be provided on requests
Incident management type
Supplier-defined controls
Incident management approach
Protect BT mandates received and implemented. BT conferencing tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.01 to £0.05 a unit a minute
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsframeworks@bt.com. Tell them what format you need. It will help if you say what assistive technology you use.