COALESCENT LIMITED

CoLiberty

Designed by the public sector for the public sector, CoLiberty is a cloud-based, secure, mobile/tablet-optimised platform which provides current Supervisory Bodies and future Responsible Bodies with a digital toolkit to conduct assessments, administer, collaborate, case manage and report on applications for authorisation under the DoLS and the new LPS scheme.

Features

  • National sharing of DoLS/LPS data
  • Digital standardised collaborative DoLS and LPS assessments
  • Flexible and agnostic approach to case management functionality, including prioritisation
  • Digital notification/Referral process
  • Production of the Form 5 / 6 or Preauthorisation ‘Portfolio’
  • Professionally written guidance to assist with completion of assessment forms
  • Integrate with existing back-office systems
  • Evidence/Supporting document upload
  • Reporting tools and audit trail
  • Secure access for authenticated users, including wider support network/interested people

Benefits

  • Responsible Bodies have sight of historic data and previous assessments
  • Reduce the amount of effort required to conduct assessments
  • Reduce the number of completely new assessments
  • Efficient collaboration between interested parties
  • Reduce the elapsed time/effort to authorise deprivations of liberty
  • Less administration means more time spent with the cared-for person
  • Improve the quality and completion rate of assessments
  • Digital collaboration improves data security
  • Generalist staff input reduces the load on specialist professionals

Pricing

£9,000 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@coalescent.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 8 4 3 7 5 2 2 9 0 0 9 9 4 0

Contact

COALESCENT LIMITED Lianne Hawkins
Telephone: 07872137370
Email: gcloud@coalescent.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to issues reported via email helpdesk within 24hrs (during operational hours of Monday to Friday 9am-5pm).
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
As part of our commitment to provide first class support, our proposals include the provision of an email helpdesk throughout the life of the solution. Visitors or users of the solution can email 24/7/365 to report issues like loss of service, orphaned content, or general presentation issues. Detailed response times would be covered in our SLA although they are generally between 2 business hours and 24hrs depending on the severity of the issue, and recovery times of 4-8 business hours - again depending on the severity or the issue. The costs for this support is included in the overall ongoing management costs (e.g. hosting, content refreshes). Each deployment comes with a dedicated technical manager to handle support requests, identify the issue and update stakeholders on progress in a timely fashion. Customised, higher levels of support are available on request and costed based on needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is included in the onboarding cost and will be provided in virtual train-the-trainer style events for up to 10 people.

CoLiberty is a staff-focused solution, which has been through significant user testing and is straightforward in its operation and usability.
Service documentation
No
End-of-contract data extraction
We provide data on demand.
End-of-contract process
At the end of the contract any user data is returned to the customer in a
format of their choosing. All data is then destroyed in accordance with
our data destruction policy. Deployment, testing and ongoing management are all included as part of the initial contract. Work carried out outside of the terms of the contract (e.g. change requests or out-of-scope features) are charged on our regular time & materials basis.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
Yes
Description of service interface
The service is web-based and can be accessed via a browser using an intuitive, accessible user interface.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
All solution deployments are tested against WCAG 2.1 AA standards or higher where possible. Some aspects are AAA compliant but we try to achieve a balance between accessibility and browser coverage and have found that AAA compliance sometimes rules out older browsers to the detriment of other users. The solution is tested using a variety of assistive technology interfaces from Windows Narrator to Jaws.
API
Yes
What users can and can't do using the API
All system operations including API parameters and client libraries are available to facilitate interaction with the service. The structure of the API is contained within interactive API documentation, permitting users to try out the API calls directly from a browser. There are no limitations to how users can set up or make changes through the API as this is governed by the extent of the integration required.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
The solution is hosted in an 'elastic' environment within the EU that offers a broad set of global compute, storage, database, analytics, application, and deployment services that scale on demand applications. This generally ensures that users are never affected by performance issues.

Analytics

Service usage metrics
Yes
Metrics types
The system has been designed to assist with the Statutory Return under the Mental Capacity Act 2005 by ensuring that all service metrics are presented in a format that complies with the requirements of Strategic Data Collection Service (SDCS) data portal. All of the required service metrics, along with the variable three-digit CASSR code, the Person Reference and the CQC location ID are included metrics that will automatically populate the output. To accommodate both a DoLS and LPS setting, metrics can be switched on or off as required.
Reporting types
  • API access
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export can be carried out by a user, with appropriate permissions, from inside the system. This can be a manual or automatic process depending on the user's choice.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
Other
Other data import formats
API endpoints

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Historically, our availability has remained above 99.5%. Our solution is
monitored in real time and SMS alerts are relayed to our technicians in the event of an outage lasting more than a few seconds. Refunds would be negotiated if uptime falls below this benchmark but handled on a case-by-case basis. For example, the absence of a third party API that is consumed by the solution cannot be attributed to loss of service.
Approach to resilience
Resilience information is available on request but built into the solution at
the outset.
Outage reporting
The solution is monitored by Uptime Robot and notifies technicians of any
outages via SMS notification, email, and API to dedicated Slack channels.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
The system uses the principle of least privilege to govern access rights users to the bare minimum permissions they need to perform their work. Some privileged assignments are based on attributes that are role-based or by parameters such as location or special circumstances. Access to the system is protected by multi-factor authentication (MFA).
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
We have an ethical, legal and professional duty to ensure that the information the solution holds conforms to the principles of confidentiality, integrity and availability. We endeavour to ensure that the information we hold or are responsible for is safeguarded where necessary against inappropriate disclosure; is accurate, timely and attributable; and is available to those who should be able to access it. As such we have our own Information Security Policy in place that covers processes such as Legal & Regulatory Obligations, Information Classification, Compliance, Policy Awareness, Disciplinary Procedures, Incident Handling and Codes of Practice. We ensure this policy is enforced by periodic review of the Information Services Manager.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a change management tracking service called Jira to ensure that
any configuration or change management requests are accurately documented, prioritised and carried out in a timely fashion. We use version control to decide whether the change constitutes as step change
in the fabric of the solution and carry out regular penetration testing if the
change presents a potential security issue.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We are members of a number of accredited bodies, including the Cyber
Security Information Sharing Partnership (CiSP), that share information on new or emerging security issues. Any potential threats presented are assessed for severity either by our CTO or by a third party CHECK or CREST accredited body and acted upon accordingly.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We give any security related incidents the highest priority. We have monitoring software that detects abnormal activity and provides SMS
alerts if unusual patterns of activity are detected. In the event of a potential breach, the situation is assessed for severity and an appropriate response is coordinated immediately.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents via our email support helpdesk or via our incident reporting software . Most incidents do fit a common type and have appropriate processes in place to deal with them. Non-common incidents are dealt with on an adhoc basis and followed up with an incident report to the stakeholders depending on the severity.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9,000 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@coalescent.uk. Tell them what format you need. It will help if you say what assistive technology you use.