Microsite and Sub domain Consolidation - Citizen facing, Digital First Communication
Consolidate all Sub-domain management in to one centralized system Pay, Report and Apply quickly and easily with limited interaction from the council. Multiple sites driven from one central CMS centralizes online communication reducing the need for multiple teams to manage and support micro-sites. One system one up to date message.
Features
- Fully Managed Web forms
- Online Payment
- Online Application process
- Citizen reporting and feedback system
- Consultation Display and feedback
- Public Registration and Licencing Display, search and filter
- Transactional Form Builder
- Multilingual translation for citizen
- Find My Public Service Tool, Ward, Library, Recycling center, etc
- Bin Collection Information collated from 3rd party suppliers
Benefits
- Work with current back office systems, no need to retrain.
- Centralized control of all online communication.
- Access the system from anywhere and on any device
- Citizens, quickly and easily find current information reducing communication
- Links with 3rd party systems and suppliers, provides information centrally
- The digital front door implementation moves actions online
- Automated cloud hosting, only using what you need
- Transactions managed from one place and assigned to correct budget
- Forms translated from natural language, reduced need for translators
- AA Accessibility tools allow outreach to citizens with disabilitys
Pricing
£5,000 to £500,000 an instance
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
8 8 1 9 6 0 7 8 3 9 0 4 1 0 6
Contact
i3MEDIA
Chris Wood
Telephone: 01733 890836
Email: tenders@i3media.net
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- It is built in an open manor so it will work well will all platforms with an API.
- Cloud deployment model
- Private cloud
- Service constraints
- Non
- System requirements
- Internet connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
4 hour response 9 till 5 Monday to Friday
Critical issue support 24 hours a day 7 days a week. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Support packages are tailored to the requirements of end users
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Onsite or screen share Training presentations, followed by remote or on site Q and A session. Dependent on your preference we can host or come to you or set up virtual presentation.
One to one training can be provided if required for specific area or implementations - Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- Other
- Other documentation formats
- Video walk through
- End-of-contract data extraction
-
All Data will be sent over as a CSV on closing down the project.
During the life of the project you can extract the data via the CMS at any time. - End-of-contract process
-
All HTMLs will be provided via digital transfer.
All user data will be extracted and sent over
We will not import this or set up on 3rd party system, unless agreed at an additional cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The interface on mobile is designed to include all functions, the layout is different but all functions are available.
- Service interface
- Yes
- Description of service interface
- CMS log in area, is available online.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- The citizen facing section has been tested to AA standard.
- API
- No
- Customisation available
- Yes
- Description of customisation
-
The look and feel is fully customizable.
This can be done by us.
Scaling
- Independence of resources
-
Each instance is set up on its own virtual machine within our cloud setup.
If heavy usage is expected then the system can be set up to auto scale, ensuring that it will work on the minimum required resources and add additional automatically as required. Reducing the cost to you.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
All system usage is monitored and stored in google analytic or other 3rd party system requested by yourself.
This data can be reviewed at any time by anyone who you allow access, Automated and manual custom reports can be created at additional cost. - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
This can be exported as a CSV via the CMS.
Only by top level admin users within your organisation. - Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99% up time guarantee. With scheduled maintenance downtime out of hours.
- Approach to resilience
- Available on request
- Outage reporting
-
Automated monitoring with email and SMS alerts to internal technicians.
Manual reports to you about the reason for the down time, resolution and steps to prevent future issues.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
Access credentials are set up per user.
Each user is part of a group this limits their access to set areas as agreed and defied by you.
The user accounts can be linked to and controlled by 3rd party systems such as active directory. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
Internal processes are annually reviewed to ensure risks are minimized.
We do not hold data on site and ensure digital access is managed closely. - Information security policies and processes
-
All passwords are encrypted and not known to the end user.
Non of your data is stored locally and access to our digital infrastructure is closely controlled.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All changes are implemented on a testing infrastructure and tested to ensure that the are to the agreed standard.
Post testing our side these can be released to a UAT infrastructure for testing your side before implemented on live. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
-
The implementation is tested quarterly to ensure that no new risks are known of.
Critical issues resolution is kicked off same day (deployment is dependent on complexity)
We are part of assorted data security networks. - Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
The implementation is tested quarterly to ensure that no new risks are known of.
Critical issues resolution is kicked off same day (deployment is dependent on complexity)
We are part of assorted data security networks. - Incident management type
- Undisclosed
- Incident management approach
-
Common events are limited but full daily backup is in place including virtual images and database back up. Allowing for a full implementation restoration to the latest integration withing a very short timeline.
Users would report issues via the support ticket system or for critical issues directly to account manager via phone or email.
post event emails or meetings will be conducted.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £5,000 to £500,000 an instance
- Discount for educational organisations
- Yes
- Free trial available
- No