GOV.UK
Skip Licensing Automation - verso™ software
Rocktime's verso™ licensing software provides unparalleled provision skip Licensing Automation, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.
Features
- Automated Online Applications
- Payment Platform, Postcode lookup and companies house integration
- Suitable for skip Licensing schemes
- Data validation on multi-user workflow functions
- Staggered application process with save and resume functions
- Fully configurable question and work process
- Integration with CRM, EDRMS and legacy software
- Automated representation management, and license production
- Management reports function
- On screen help system for applicants
Benefits
- Reduce incomplete or incorrect applications
- full automation of the application process
- Free up officer time to focus on prevention and enforcement
- Multi user dashboard access with workload and workflow management
- Rapid deployment
- Compliant with CESG Architectural Pattern No. 10
- Hemmings Vs Westminster compliant payment process
- Address validation via UPRN to prevent incorrect scheme applications
- Fully configurable branding and style
- Browser based front end and control panel for mobile access
Pricing
£5000 to £14000 per instance
Service documents
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Framework
G-Cloud 11
Service ID
879286622022215
Contact
Service scope
| Software add-on or extension | Yes, but can also be used as a standalone service |
| What software services is the service an extension to | Verso can be fully integrated with most legacy software. Common integrators include Idox Uniform, Northgate M3 and Civiva Flair. |
| Cloud deployment model |
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| Service constraints | No |
| System requirements |
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User support
| Email or online ticketing support | Email or online ticketing |
| Support response times |
Our response times for each support issue raised during normal working hours are as follows: • Priority Level 1: Within 36 hours • Priority Level 2: Within 50 hours • Priority Level 3: Within 1 Week • Priority Level 4: Updates applied every 6 months (unless critical) |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | WCAG 2.1 AA or EN 301 549 |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support | No |
| Onsite support | Yes, at extra cost |
| Support levels |
The support types are prioritised according to potential business impact and are identified as follows: Priority Level 1 • Critical bug fixes (errors that prevent the site from functioning) • Ecommerce (errors that prevent the site from functioning) • Payment platform (errors that prevent the site from functioning) • Server Diagnosis (if on Rocktime Hosting) Priority Level 2 • Minor Bug fixes • Validation issues • JavaScript issues Priority Level 3 • Simple text changes (for static content) • Graphical amendments (for static content) • Minor usability changes • Simple programming changes • Browser compatibility issues (for static content) for past and / or future browsers • Minor layup alterations (for static content) Priority Level 4 • Core updates • Module updates (core and control panel) • Security updates Each support issue will have a ‘ticket’ raised and the appropriate resolution/work will be scheduled within our standard work schedule and communicated to the client. Our response times for support issues raised during normal working hours are as follows: • Priority Level 1: Within 36 hours • Priority Level 2: Within 50 hours • Priority Level 3: Within 1 Week • Priority Level 4: Updates applied every 6 months (unless critical) |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started |
Rocktime's ethos is to build partnerships with our clients to ensure the best possible outcomes. This involves scoping and stakeholder workgroups at the onset and regular account and project management meetings with the client during the delivery process. Full training is supplied onsite on a one-to-one or one-to-many basis, ongoing training support is via telephone or screen share facilities. |
| Service documentation | Yes |
| Documentation formats |
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| End-of-contract data extraction | All data is held in a SQL database or if integrated, within the users systems. All data will be extracted by Rocktime and sent to the user in their prefered format at the end of the contract. |
| End-of-contract process |
Rocktime have a documented process for onboarding and offboarding clients using verso. this includes extracting client data from verso and ensuring all API links are closed. Any developer time required for this process will be quoted for depending on the client configuration. |
Using the service
| Web browser interface | Yes |
| Supported browsers |
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| Application to install | No |
| Designed for use on mobile devices | Yes |
| Differences between the mobile and desktop service | Verso uses a fluid design, all content will be displayed on mobile, tablet and desktop variants. |
| Accessibility standards | WCAG 2.1 AA or EN 301 549 |
| Accessibility testing | Fully tested against a range of desktop, mobile and tablet based devices using Windows, IOS and Android operating systems |
| API | No |
| Customisation available | Yes |
| Description of customisation |
During the initial configuration process the software will be customised for: Branding Questioning process Workflow & Business logic Application workload management User groups & Access (User Admin Editable) |
Scaling
| Independence of resources | Each client will have their own iteration of the system |
Analytics
| Service usage metrics | No |
Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Staff screening not performed |
| Government security clearance | Up to Baseline Personnel Security Standard (BPSS) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | United Kingdom |
| User control over data storage and processing locations | Yes |
| Datacentre security standards | Complies with a recognised standard (for example CSA CCM version 3.0) |
| Penetration testing frequency | At least once a year |
| Penetration testing approach | Another external penetration testing organisation |
| Protecting data at rest |
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| Data sanitisation process | Yes |
| Data sanitisation type | Deleted data can’t be directly accessed |
| Equipment disposal approach | Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001 |
Data importing and exporting
| Data export approach | Data can be exported via API or .CSV |
| Data export formats | CSV |
| Data import formats | CSV |
Data-in-transit protection
| Data protection between buyer and supplier networks | TLS (version 1.2 or above) |
| Data protection within supplier network | TLS (version 1.2 or above) |
Availability and resilience
| Guaranteed availability |
Updates will be carried out on request by the client according to the following summary of services: Option 1: Telephone and email support service during standard working hours and evenings Email support service during evenings Site Monitoring Response Times Priority Level 1 Within 24 hours Priority Level 2 Within 50 hours Option 2: Telephone and email support service during standard working hours Email support service during evenings Site Monitoring (tests every 5 mins) Response Times Priority Level 1 Within 18 hours Priority Level 2 Within 50 hours Option 3: Telephone and email support service during standard working hours Email support service during evenings and weekends Site Monitoring Response Times Priority Level 1 Within 12 hours 24/7 Priority Level 2 Within 40 hours Option 4 - Critical: Telephone and email support service during standard working hours Email support service during evenings and weekends Site Monitoring Response Times Priority Level 1 Within 4 hours 24/7 Priority Level 2 Within 24 hours Note: These are response times for incident notification; they are not times for incident resolution. |
| Approach to resilience | Information available on request. |
| Outage reporting | Email Alerts |
Identity and authentication
| User authentication needed | Yes |
| User authentication | Username or password |
| Access restrictions in management interfaces and support channels |
Verso's control panel utilises role based permissions, so staff and admin user functionality is defined by the users individual login permissions. Support functions are limited to named persons within the organisations who will either email or provide authentication when using telephone support |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
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Audit information for users
| Access to user activity audit information | Users have access to real-time audit information |
| How long user audit data is stored for | User-defined |
| Access to supplier activity audit information | No audit information available |
| How long system logs are stored for | User-defined |
Standards and certifications
| ISO/IEC 27001 certification | Yes |
| Who accredited the ISO/IEC 27001 | The British Assessment Bureau (UKAS accredited) |
| ISO/IEC 27001 accreditation date | 07/02/2017 |
| What the ISO/IEC 27001 doesn’t cover | N/A |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | Yes |
| Any other security certifications | CESG Architectural Pattern No. 10 |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | Our systems and services are compliant with ISO:27001 (2013) |
Operational security
| Configuration and change management standard | Supplier-defined controls |
| Configuration and change management approach | Verso has has a release cycle for upgrades and changes, the implementation of which is managed under ISO:9001 (2015) & ISO:27001 (2013) |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach |
In accordance with ISO:27001 (2015) Rocktimes approach for managing vulnerabilities is as follows Timely identification of vulnerabilities - The sooner we discover a vulnerability, the more time we will have to correct it, or at least to warn the clients about the situation, decreasing the opportunity window a potential attacker may have. Assessment of Rocktimes exposure to a vulnerability. - Rocktime will risk assess to identify and prioritise those vulnerabilities that are more critical to our own or our clients assets and business. Proper measures considering the associated risks - plan actions and allocate resources to deal with risks accordingly. |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach |
Rocktime conforms to ISO 27001 (2015) requirements for logging and monitoring. This includes Event Logging, Protection of log information, Administrator and operator logs and clock synchronization. |
| Incident management type | Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402 |
| Incident management approach |
Rocktime conforms to ISO 27001 incident management clauses that include: 5.1 — Leadership and commitment 7.2 — Competency 5.3 — Organizational roles, responsibilities and authorities A.16.1.1 — Responsibilities and procedures A.16.1.4 — Assessment of and decision on information security events A.16.1.5 — Response to information security incidents A.16.1.6 — Learning from information security incidents |
Secure development
| Approach to secure software development best practice | Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0) |
Public sector networks
| Connection to public sector networks | No |
Pricing
| Price | £5000 to £14000 per instance |
| Discount for educational organisations | No |
| Free trial available | No |