Under Our Umbrella

Cloud Finance & HCM Implementation Services

We manage the full lifecycle of cloud Finance & HCM implementations & digital transformations. Our service involves the delivery and implementation of Cloud Finance and HCM solutions and systems, covering all aspects of design, build, migration, testing, training, cutover and support.

Features

  • Programme Management Lifecycle
  • Programme Management
  • Market Engagement and Product Selection
  • Business Case Development and Benefits Relaisation Plan
  • Solution Design, Configuration, Integration, Testing, Training & Cutover
  • Data Conversion
  • Management Information Development (MI)
  • Transition to Target Operating Model
  • GDS Agile Delivery Model
  • Digital Approach

Benefits

  • Manage Programme Risk
  • Leveraging Practical Knowledge and Experience
  • Independence
  • Streamlined Product Selction
  • Users' Needs First, Agile Delivery for faster Deployments
  • Digitial Culture That Increases End User Adoption
  • Benefits Realisation
  • Embed New Ways Of Working
  • Configuration Over Customisation
  • Accelerate Procurement Timelines

Pricing

£400 to £1250 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

8 7 8 5 1 0 2 9 8 5 0 7 9 1 9

Contact

Under Our Umbrella

Sales Enquiries

07712 528537

enquiries@uou.uk.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Usually within 24 hours, but it depends on services agreements
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None
Onsite support
Onsite support
Support levels
Email, ticketing or web chat provided. 2 levels of support, regular or enhanced. Technical account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training onsite, online or by documentation
Service documentation
No
End-of-contract data extraction
Data is extracted and electronically stored. It can be sent to you electronically or picked up from dropbox
End-of-contract process
This will be tailored for each customer

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Url to ticketing application
Accessibility standards
WCAG 2.1 A
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
We never above 65% of our hardware capcaity

Analytics

Service usage metrics
Yes
Metrics types
System availability
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
It can be done electronically via API's or data dumps
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
This is contract specific
Approach to resilience
Our DR data centre is in a different location
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
We can restrict access in a number of ways. IP number ranges or you must be on the company network.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
We have full governance in place for information security and have a resources employed to specifically review, monitor and update them

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a rigorous change control process that is underpinned by approval workflow which provides auditability, accountability and transparency
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The service is continually being monitored. Variations can be detected and isolated immediately. Patches are deployed per our published timetable.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have organisational insight to ensure we have an understanding of how our IT system is being used or abused by both internal and external agents. We will complete a risk assessment and then take the appropriate corrective actions. We can respond to this these incidents within 24 hours.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Yes, our aim is to restore a normal service as quickly as possible. All incidents can be reported to our helpdesk and reports will be provided via email at agreed intervals

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£400 to £1250 per unit per day
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑