Under Our Umbrella

Cloud Finance & HCM Implementation Services

We manage the full lifecycle of cloud Finance & HCM implementations & digital transformations. Our service involves the delivery and implementation of Cloud Finance and HCM solutions and systems, covering all aspects of design, build, migration, testing, training, cutover and support.

Features

  • Programme Management Lifecycle
  • Programme Management
  • Market Engagement and Product Selection
  • Business Case Development and Benefits Relaisation Plan
  • Solution Design, Configuration, Integration, Testing, Training & Cutover
  • Data Conversion
  • Management Information Development (MI)
  • Transition to Target Operating Model
  • GDS Agile Delivery Model
  • Digital Approach

Benefits

  • Manage Programme Risk
  • Leveraging Practical Knowledge and Experience
  • Independence
  • Streamlined Product Selction
  • Users' Needs First, Agile Delivery for faster Deployments
  • Digitial Culture That Increases End User Adoption
  • Benefits Realisation
  • Embed New Ways Of Working
  • Configuration Over Customisation
  • Accelerate Procurement Timelines

Pricing

£400 to £1250 per unit per day

Service documents

G-Cloud 11

878510298507919

Under Our Umbrella

Sales Enquiries

07712 528537

enquiries@uou.uk.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Usually within 24 hours, but it depends on services agreements
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing None
Onsite support Onsite support
Support levels Email, ticketing or web chat provided. 2 levels of support, regular or enhanced. Technical account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training onsite, online or by documentation
Service documentation No
End-of-contract data extraction Data is extracted and electronically stored. It can be sent to you electronically or picked up from dropbox
End-of-contract process This will be tailored for each customer

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices No
Accessibility standards WCAG 2.1 A
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources We never above 65% of our hardware capcaity

Analytics

Analytics
Service usage metrics Yes
Metrics types System availability
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach It can be done electronically via API's or data dumps
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability This is contract specific
Approach to resilience Our DR data centre is in a different location
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels We can restrict access in a number of ways. IP number ranges or you must be on the company network.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes We have full governance in place for information security and have a resources employed to specifically review, monitor and update them

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a rigorous change control process that is underpinned by approval workflow which provides auditability, accountability and transparency
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The service is continually being monitored. Variations can be detected and isolated immediately. Patches are deployed per our published timetable.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have organisational insight to ensure we have an understanding of how our IT system is being used or abused by both internal and external agents. We will complete a risk assessment and then take the appropriate corrective actions. We can respond to this these incidents within 24 hours.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Yes, our aim is to restore a normal service as quickly as possible. All incidents can be reported to our helpdesk and reports will be provided via email at agreed intervals

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £400 to £1250 per unit per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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