Somerford Associates Limited

HashiCorp Vault - Secrets Management, Policy-as-Code and Data Encryption

HashiCorp Vault secures, stores and tightly controls access to tokens, passwords, certificates and encryption keys to protect sensitive data. Security in static infrastructure relies on dedicated servers, static IP addresses and a defined perimeter. Security in dynamic infrastructure is defined by ephemeral applications and servers, verified identities and software encryption.


  • Secrets Management in any environment
  • Encryption-as-a-Service in any environment
  • Leverage Trusted Identities in any environment
  • API-driven codification, protection and automated access to secrets
  • Identity Plugins - seamlessly integrate any trusted identity provider
  • Extend and integrate - manage access through a centralized workflow
  • Detailed audit logs
  • Access control policy enforcement through RBAC
  • Encryption key rotation
  • Disaster recovery and replication


  • Store, access, and deploy secrets across applications, systems and infrastructure
  • Encrypt data in-transit and at rest
  • Authenticate and access different clouds, systems and endpoints
  • Secrets management and data protection
  • Collaboration and operations features for teams
  • Multi-data centre, scale, governance and policy features for organisations
  • Reduction of secret sprawl across systems
  • Reduces risk of Secrets leakage leveraging Dynamic Secrets
  • Automating the process of issuing Certificates


£6,050.00 a unit a year

Service documents

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G-Cloud 12

Service ID

8 7 7 7 5 0 9 7 8 1 6 0 1 4 6


Somerford Associates Limited Penny Harrison
Telephone: +44 1242 388168

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Vault can be used as a Secrets Management solution that integrates with many 3-rd party products.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None, as far as we are aware.
System requirements
Not applicable

User support

Email or online ticketing support
Email or online ticketing
Support response times
Shortest response time 60 mins. Depending on which level of support purchased, see HashiCorp SLA for more information.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Web chat support
Onsite support
Support levels
Our Service Desk provides support for P1 to P4 where a part of the software, appliance or license was previously working and is not working as expected or at all. If an issue requires a level of Professional Services to engage, a member of the support team will discuss with your Account Manager to discuss this further. Service Desk offer support through several channels, including telephone, e-mail and remote sessions where appropriate. Any employee of our entitled customers can raise a support desk ticket via telephone or e-mail with their company e-mail address. This will be logged and assigned to an engineer who will respond within 1 business hour. Somerford resolve over 90% of service desk tickets without requiring the involvement of our Partners. Where Partner involvement is required, we will advise you on this the process. Wherever possible, we will manage your service desk case with our Partners. Our service desk is available between 9am and 5pm Monday to Friday, excluding Bank Holidays. Our service desk will provide support for existing Customers and companies that are engaged in Proof of Concepts. All our customers have a Technical Account Manager.
Support available to third parties

Onboarding and offboarding

Getting started
HashiCorp and Somerford provide on-site and online training at extra cost.

Full documentation is available online via
Service documentation
Documentation formats
End-of-contract data extraction
Vault is secure by design - exporting your data could be a security risk, therefore is not encouraged.

If you decide to end the Vault Enterprise contract, you could downgrade to the OSS version which allows you access all of your secrets as required.
End-of-contract process
When the contract is coming to an end you have the option to renew the subscription. If you do not wish to renew, you will have to downgrade if you wish to keep access to the secrets stored in Vault after the contract ends. You will lose access to HashiCorp support and Enterprise specific features.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Service interface
What users can and can't do using the API
Please refer to HashiCorp Vault API Documentation
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Customisation available
Description of customisation
You can choose which modules you'd like to use, the service is fully customisable to the needs of the purchaser.

You could also add custom modules to the service, supporting custom authentication methods used in your organisation as well as other methods not specifically shipped with the main product.

Access is controlled by granular RBAC, by the Vault admins.


Independence of resources
By using Rate Limiting.

Please note that Vault is hosted on your own data centers, which by default means that users outside your organisation will not have any influence on your usage.


Service usage metrics
Metrics types
Performance and usage data via requests and clients.

Please refer to the documentation for full list.
Reporting types
  • API access
  • Real-time dashboards


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Not applicable
Data export formats
Other data export formats
Not applicable
Data import formats
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
Other protection between networks
Not applicable
Data protection within supplier network
Other protection within supplier network
Not applicable

Availability and resilience

Guaranteed availability
Vault is hosted on your own data-centres, this is not applicable.
Approach to resilience
We offer reference architectures for you to follow best practice for installing and using Vault on your own data centres.

Please refer to our documentation for High Availability design.
Outage reporting
Not applicable, however there's an API available if you wish to deploy your own monitoring / alerting solution.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
As Vault is hosted on your own data centres, you have the ability to choose the authentication method that best suits your needs.
Access restrictions in management interfaces and support channels
Using namespaces and granular RBAC via ACL for your users - HashiCorp never has access to your data as you're hosting Vault securely on your own data-centres.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
FIPS 140-2

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
HashiCorp’s Security Program is founded on the core principles for information security management as defined in ISO/IEC 27002. In addition to ISO 27002, HashiCorp’s Information Security Policy provides a flexible framework that addresses the needs of PCI DSS, SSAE16 SOC 1 & 2, HIPAA and other international privacy regulations. HashiCorp’s Policy follows a structure that is aligned to the ISO 27001 standard, and has been grouped into the following domains; Information Security Management System, Security Organization, People Team Security, Asset Management, Access Control, Cryptography, Physical Security, Operations Security, Communications Security, Systems and development, Vendor Management, Incident Management, Business Continuity, Compliance
Information security policies and processes
All individuals with access to HashiCorp Resources are required to report any misuse or violations of this standard to Security (, including:
Unauthorised access, disclosure, modification or deletion of HashiCorp data, Insufficient controls or weaknesses, and improper risk classifications. Please report to the IT and Security team immediately.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The engineering team is constantly working on new features and maintenance. Once released, the customer can decide if they want to upgrade to the latest versions.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
HashiCorp uses the Common Vulnerability Scoring System (CVSS) for all vulnerabilities within scope of this standard. Each vulnerability must be assessed by the Security Team to determine the CVSS rating by completing the NIST CVSS v3.1 Calculator.
For a High severity vulnerability we aim to have a response timeline of 5 business days.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
At least annually or when significant changes have occurred, HashiCorp will conduct an independent review of the approach to managing information security and its implementation. Additional third party reviews may be performed at least annually as necessary.
Information systems should be regularly reviewed for compliance with HashiCorp’s information security policies and standards. The security team will use approved tools to check systems and networks for technical compliance as part of regular vulnerability assessment and penetration testing activity.
Incident management type
Supplier-defined controls
Incident management approach
All HashiCorp employees and contractors must report any suspected incident or suspicious event within 24 hours of detection of an incident. Customers, community members, and vendors with access to HashiCorp Resources, or who act on behalf of HashiCorp must also report any suspected incident or suspicious event involving HashiCorp Resources within 24 hours of discovery.
Information security weaknesses, incidents, and events must be reported as soon as possible. Employees must notify the security team through email or slack. External parties who experience an incident or event should report it to the security team via email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£6,050.00 a unit a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.