Hiberus Ltd

CMS for Press Media & Communication

Xalok is a global publishing platform for newspapers, and digital publishers to create and distribute their content.
Created on a multiplatform design to allow publishers extend their brands on digital platforms.

Features

  • Live Preview. Editors can set the layout’s pages while creating
  • SEO oriented.
  • Instant publishing. Editors can publish content instantly
  • Drag-and-Drop Management. Add and organize your modules instantly.
  • Image cropping. All images are automatically cropped
  • Social media integration.

Benefits

  • Publish content from multiple devices
  • Edit and create videos, pictures o contents online
  • Work online, no needs for loosing information on local

Pricing

£30 to £65 per person per hour

  • Free trial available

Service documents

G-Cloud 11

877492859709717

Hiberus Ltd

Cecil Adjalo

07720744819

ukoperations@hiberus.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints N/A
System requirements Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Phone support will be available from M-F covering 8,00am to 5,00pm
For any urgency, a permanent line will be available 24/7.
For any other related issue, there won´t be support on Saturdays and Sundays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 2nd level support (incidents and general support related to the well functioning of the tool)
3rd level support (urgent services related to the hosting or software disaster)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Xalok can run customers through a remote or onsite training sessions.
These trainnings take around 3 full days onsite or 5 days remotely.
Additionally, at the submission of the project, a complete training document is given to the client.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction At the end of a contract period, the client must notify so to Xalok with 30 days in advance. Then, xalok will facilitate to the client all the information or data requested.
End-of-contract process Licensing, support, maintenance are included.
Additional maintenance is not included

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/A
API Yes
What users can and can't do using the API Information disclosed under request
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customers can customize mostly everything in the plaftform:
-Dashboards
-Reminders
-Automatic posts
-Edition of contents

Additionally Xalok can customize any kind of funtionaly for the customer under request process.

Scaling

Scaling
Independence of resources Xalok belongs to Hiberus, one of the largest IT consulting and development groups in Spain with more than 900 professionals. Talent demand from specific business units drives recruitment requests. The recruitment team review our 1m+ local talent databases and conduct searches using tools including Linkedin to determine suitability. Interviews are held, understanding interviewee experience chronologically, and specificity of tasks carried out previously. If candidate passes, the hiring Manager tasks the candidate with a technical interview including on-site or remote test execution.

Analytics

Analytics
Service usage metrics Yes
Metrics types Google analytics, reports and customizable information
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach As a CSV file extracted from the DataBase
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Information available under request
Approach to resilience Unit testing performance
Code control
PHPCS
PHPMD
Continuous integrations by Automatization test before deploys
Outage reporting SMSs
Email alerts
Public Dashboard
PING service

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels VPN Private lans User and password Ofuscated URLs
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Comliance: UNE 19601

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Maintenance with all customers. The supplier notifies the customer according to the type of maintenance he has, one way or another.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We assess threats though Security Detection Tools and Protocols
Protective monitoring type Supplier-defined controls
Protective monitoring approach Information on request
Incident management type Supplier-defined controls
Incident management approach New Rellic Pingdom

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30 to £65 per person per hour
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial free version and demo for a period of 2 weeks.
Included are permissions for just 2 people.
All functionalities are included.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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