Celerity Limited

Infrastructure as a Service

Celerity IaaS provides secure, agile and elastic infrastructure resources, reducing cost, risk and complexity associated with acquiring, maintaining and operating expensive compute, storage and network hardware. Located across our ISO27001 certified UK data-centres, hardware is monitored 24x7, supported with alerts to our dedicated UK centre providing management of underlying platforms.

Features

  • Reporting and Analytics
  • Flexible contract - Managed Hosting
  • Secure multi-tenanted virtual environment
  • High availability N+1 optional
  • Accredited to industry standards including ISO27001
  • Multiple carrier circuits via diverse routes
  • 24x7 infrastructure monitoring
  • Options 24x7 Service/application monitoring
  • Optional BaaS and/or DRaaS
  • Intel – Windows/LINUX, IBM Power. AIX/LINUX

Benefits

  • Cost efficient
  • Managed Service Support
  • Greater Flexibility
  • Mitigate Compliance risks
  • Data and Service Protection
  • Remove Resource Burden
  • Access to extensive Knowledge Platform
  • Agility
  • Intelligent automation and orchastration
  • Improved Time to Market

Pricing

£59.34 to £11768.92 per virtual machine per month

  • Free trial available

Service documents

G-Cloud 10

875851645435196

Celerity Limited

Helen Swarbrick

01772 542450

helen.swarbrick@celerity-uk.com

Service scope

Service scope
Service constraints The service shall be allocated a maintenance window between the hours of 00:00 and 05:00 weekly
Change Management applies in accordance with Celerity change request notification process
Celerity will not provide any application or middleware level support as part of the service.
Celerity is not responsible and cannot be held liable for degraded performance or response time in case of physical limitations of the of the purchased platform or software.
The Customer is required to ensure network connectivity via the internet using CESG approved secure VPN service/appliance.
System requirements
  • Current licence/s or appropriate legal agreement/s applicable
  • Customer responsibility of integrity/content of data

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 4 Hours Response, Monday to Friday (excluding bank/public holidays)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels UK Based ITIL Service Desk with 3 Levels - Summary Bronze - Single point of contact point to log calls and
request resource - via Phone, Email or Web portal. Platinum - As Bronze plus 12 service credits per year, live
monitoring of infrastructure components on most operating systems and reporting. Diamond - As Platinum plus
Access to live custom dashboard showing system health, Monthly Kaizen reports, dedicated Technical Advocate,
reduced rate for on-site services, SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Celerity provides training and documentation for both on-boarding and off-boarding process. Training can be provided both remotely and onsite (at an additional cost).
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The replication virtual machines are stored in a mixture of VMware and proprietary formats.
You can only get access to available recovery points via
the provided failover mechanism in Live or Test modes. When a VM is failed over, the data is available in
the same format in which it was stored. Professional services will be required to
extract and return consumer generated data. Such
services will be quantified based on the volume and nature of the consumer generated data. Professional
services will be based on our standard rate card
End-of-contract process The customer has the right to terminate the agreement at any point and must give notice to terminate
before the contract end date. Each agreement carries an economic break point, any termination of the
agreement within the economic break point will attract a
cost.Celerity will erase all consumer data at the end of the contract period. This is confirmed by a CoF.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Infrastructure is allocated a set amount of resource which is guaranteed and not shared and quality of service is configured to ensure sufficient bandwidth on the network.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Virtual Machines
Backup controls We have a number of back up options that the users can subscribe too.
Please contact us for pricing details and further information.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Services are available 365 days x 24 hrs with guaranteed SLA of 99% of availability.
Approach to resilience Available on request.
Outage reporting A dashboard is available to all customers providing information on the utilisation of the service and any incidents or outages. An API is also available allowing the customer to integrate probe results directly into their applications. Celerity's system monitors the environment 24 hours a day and automatically sends e-mail reports of any outages to named individuals.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted by the user accounts, VLAN on the network and access to the network interface.  Routing restrictions are in place with registered MAC addresses and access to the routers is restricted to admin’s only.  VPN’s are in place to ensure the data to secure during transit.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date 13/11/2014
What the ISO/IEC 27001 doesn’t cover Our certification covers all requirements within the ISO27001:2013 standard.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Celerity adhere to all documented security policies and processes as detailed in our ISO:27001 Information Security Management System (ISMS) Policy Document.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Celerity have a formal Change Management process in place. The Change Management Board meet once a week discuss, assess, approve or reject request for changes to ensure the integrity of the process. The CMB also provide approval for emergency change requests based on the merit and impact of the RFC.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Celerity use a number of tools to ensure that the environment provided is suitably patched at a level to provide a secure service. Potential threats are identified through comparing our environment against industry recommendations. Patches and security updates are applied based on the severity and the importance and given an appropriate resource if approved through by CMB for a timely deployment.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Risk assessments are carried out to identify potential compromises. Risks are measured against a baseline of controls and any weakness or threats are addressed accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The Information Security Officer, in conjunction with the Technical Director, will assess the seriousness of the situation and will take any necessary immediate action to limit any potential impact. The Information Security Officer (or nominated employee) is responsible for completing a Security Incident Management form and for logging this in the Security Incidents Log. Incidents are identified by a simple classification (High / Medium / Low) based on the nature of the incident and its source. This classification is used for prioritisation and for subsequent trend analysis.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each Virtual instance has access to a pool of processors and dedicated memory. The virtual environments have encrypted private tunnels to the network ensuring data is secure and segregated from other customers data and network traffic.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £59.34 to £11768.92 per virtual machine per month
Discount for educational organisations No
Free trial available Yes
Description of free trial The free trial has no operational limitations or restrictions. The free trail is available for a maximum of one week.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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