Speakserve Limited

Professional Operator Managed Event Call Services from Speakserve

For important meetings, you may prefer to use one of our experienced event call operators to manage your calls. Our experienced operators will provide you with an exceptional call experience that includes participant registration services, meeting scheduling, speaker introductions, Q&A management and closing statements. Free call recording.

Features

  • Professional event operators to manage the call
  • Pre-registration information requests or in-call participant management
  • Schedule and invite participants through our intuitive call portal
  • Dial in or dial out to your participants
  • Branded welcome message and optional dedicated numbers
  • Access your secure digital archive to download your call recording
  • Professional transcription services (24 hour / 72 hour available)
  • Private virtual lobby for offline conversations
  • Free attendee report with a list of all call participants
  • A named account manager and 24/7 access to human support

Benefits

  • Gain better control over larger meetings
  • Improve security with advanced moderator features
  • Better manage Q&A, lock call and reduce call disruptions
  • Reduces travel costs by replacing face to face meetings
  • Increase productivity with auto transcription and keyword spotter
  • Ensures compliance with transcription and video recording
  • Reduce costs with competitive PAYG or Channel pricing
  • Easy to access with one click entry
  • Better manage late attendees with the lobby feature
  • Increase flexibility without being penalised for late changes

Pricing

£20 to £50 per licence

Service documents

Framework

G-Cloud 11

Service ID

8 7 5 4 5 3 0 7 6 7 2 2 3 4 3

Contact

Speakserve Limited

Jonathan Grant

0800 980 5155

sales@bablcloud.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
We have a maximum number of 400 people per call. Please contact us should you require a higher number of participants.
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide email support - the support time is 1 hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The user can select a web chat the website and they open a chat box that allows them to communicate with the support person. The web chat has been designed with accessibility in mind, it is in a contrasting colour, It uses plain language to communicate, follows a linear logical lay out and large clickable actions and boxes. It is also optimised for mobile and can increase and decrease (zoom) without impacting the readability as needed.
Web chat accessibility testing
None - tested with Chrome Vox screen reader
Onsite support
Onsite support
Support levels
Support Levels 24 hour
Human Answer 10 minute
Response time for any enquiry
Resolution Priority 3 - 1 hour
Priority 2 - 2 hours
Priority 1 - 48 hours
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The end user can start using the service immediately. An Administrator might require some initial training on using the portal, analytics, and other features. We provide online introduction and service demonstration sessions as well as product guides to new users upon request. These can be customised to your organisation should you require this. Ongoing training is available.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The user can retain access at no extra cost, or download the information to a local device.
End-of-contract process
The only costs are the costs of the service that you have used. There are no additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
The service interface - (optional) is a web portal that can be accessed by logging into their own personal portal. It has a dashboard and clear menus that allow the user to navigate to manage their information only. This will allow the user to schedule, manage and monitor conference calls The user can create rooms, add users and manage access to the portal and call data as well as monitoring live calls using Live call manager should they wish. They do not have to use the portal.
Accessibility standards
None or don’t know
Description of accessibility
All icons have a text description, with a name that describes its purpose. The website can be accessed via any browser. You can also choose to not use the web portal and have a purely managed service that allows the user to dial into the service only.
Accessibility testing
None
API
Yes
What users can and can't do using the API
Yes - our API allows you to connect any other software application to our telephony service, subject to requirements.
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All features are customisable by the end user: Branding Portal Features Security Billing Transcription Scheduling

Scaling

Independence of resources
We have complete control of our utilisation rates and our network operations team control the load and capacity on the platform.

Analytics

Service usage metrics
Yes
Metrics types
We offer comprehensive analytics on every aspect of our service. This includes: Call Data (CDR's) User Data Access Data Audio Data Analytics Data Billing Data Permissions Data
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
File download - audio files are stored in .wav, data can be downloaded as a CSV file.
Data export formats
  • CSV
  • Other
Other data export formats
Wav
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.999% availability If an issue occurs all calls are rerouted to one of our other data centres.
Approach to resilience
We operate a multi data centre architecture with resilient global networks and 7 POP's. This is designed to handle our global telecoms traffic, and has been successful for the last 15 years.
Outage reporting
Email Alerts SMS Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
The account administrator has access to all users and account information within their organisation portal. Administrators can manage user base, permissions, user data as well as adds, moves and changes as the organisation demands.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have robust internal security processes that are regularly audited.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We operate a highly documented change control process that involves multiple sign off and rigorous testing on development platforms.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We run continual traces and PEN tests for our services, reporting by the minute for any vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We run continual tests for any compromise, we assess criteria to vulnerabilities relevant to information security. We deal any issues immediately and have a range of solutions available.
Incident management type
Supplier-defined controls
Incident management approach
Our Personnel have received training in Information Security. We have a high escalation process for incidents,which follow the following process: 1) Event mitigation and Automatic Disaster Recovery 2) Event Identification and Isolation 3) Initial Solution and Escalation 4) Solution Implementation and Testing 5) Final Resolution

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20 to £50 per licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free test call including:
Professional moderator demo
Pre-registration information and scheduling
Dial in or dial out to UK participants
Free call recording, digital transcription and voice analytics
Digital archive to download your recording
Automatic transcription and keyword spotter *BETA
Free attendee report with a list of all call participants
Link to free trial
Www.speakserve.com/free-trial

Service documents

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