Hiberus Ltd

SharePoint Consultancy, Deployment and Support

We provide a Sharepoint service to help your organisation share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across your organization. Through design, implementation, and support, we aim to help engage and inform your organisation, harness collective knowledge and transform your business processes.

Features

  • Document management, privileges, use control
  • Intranet website, workflows

Benefits

  • Documents sharing , version control
  • Co-authoring on the same document
  • Available from any device
  • Automatic workflow, triggered by customizable actions

Pricing

£170 to £500 per person per day

Service documents

G-Cloud 11

874677094981694

Hiberus Ltd

Cecil Adjalo

07720744819

ukoperations@hiberus.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Microsoft's Office 365 licence must be obtained prior.
System requirements
  • Office 365 license
  • (Depends on use) Azure machine

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Onsite support
Support levels Available upon request
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started This service begins with an estimation of the effort to be made, additionally, an onboarding exercise which includes (if required) an audit check of the buyers existing platform is carried out. Buyers are given an onboarding and orientation session to provide training on our systems
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction A data extraction can be provided upon request
End-of-contract process A project cannot be considered completed until the Client or User agrees to do so. The acceptance of the Information System by the same, is contemplated in the Implementation and Acceptance of the System phase, and gives rise to the beginning of the Post-Implantation phase (Guarantee period). Specifically, the following activities will be carried out: Closure of the project.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsiveness.
Some configuration are only available through desktop browsers.
Service interface No
API Yes
What users can and can't do using the API They can interact with the data stored in the database: create/edit/delete new rows, create/edit/delete users, create/edit/delete lists...
It is always evolving.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Look&feel can be modified.
Also the document types, how they are saved and set wether external users can access the site.

Scaling

Scaling
Independence of resources This service provides a guaranteed resource for the agreed amount. We carefully manage requests and capacity for additional resource.

Analytics

Analytics
Service usage metrics Yes
Metrics types It provides important metrics on adoption and use for the organization of the solution, and tools to help you stay ahead of performance issues and technical support.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach In the following link the characteristics are described: https://msdn.microsoft.com/en-us/library/cc750132.aspx
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The user in the application has export options.
Data export formats
  • CSV
  • Other
Other data export formats XLS
Data import formats
  • CSV
  • Other
Other data import formats XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks The manufacturer's security policies are well developed, complete information can be obtained in https://msdn.microsoft.com/en-us/library/cc750132.aspx
Data protection within supplier network Other
Other protection within supplier network The manufacturer's security policies are well developed, complete information can be obtained inhttps://msdn.microsoft.com/en-us/library/cc750132.aspx

Availability and resilience

Availability and resilience
Guaranteed availability Available on request
Approach to resilience The system is hosted in the Microsoft cloud and we are subscribed to their resilence policy
Outage reporting Depends on Microsoft, email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 2013
What the ISO/IEC 27001 doesn’t cover Available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Maintenance with all customers. The supplier notifies the customer according to the type of maintenance he has, one way or another
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Security Detection Tools. Microsoft reports possible vulnerabilities directly to us.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft responsibility
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Microsoft responsibility

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £170 to £500 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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