Hiberus Ltd

SharePoint Consultancy, Deployment and Support

We provide a Sharepoint service to help your organisation share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across your organization. Through design, implementation, and support, we aim to help engage and inform your organisation, harness collective knowledge and transform your business processes.

Features

  • Document management, privileges, use control
  • Intranet website, workflows

Benefits

  • Documents sharing , version control
  • Co-authoring on the same document
  • Available from any device
  • Automatic workflow, triggered by customizable actions

Pricing

£170 to £500 per person per day

Service documents

Framework

G-Cloud 11

Service ID

8 7 4 6 7 7 0 9 4 9 8 1 6 9 4

Contact

Hiberus Ltd

Cecil Adjalo

07720744819

ukoperations@hiberus.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Microsoft's Office 365 licence must be obtained prior.
System requirements
  • Office 365 license
  • (Depends on use) Azure machine

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Onsite support
Support levels
Available upon request
Support available to third parties
No

Onboarding and offboarding

Getting started
This service begins with an estimation of the effort to be made, additionally, an onboarding exercise which includes (if required) an audit check of the buyers existing platform is carried out. Buyers are given an onboarding and orientation session to provide training on our systems
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A data extraction can be provided upon request
End-of-contract process
A project cannot be considered completed until the Client or User agrees to do so. The acceptance of the Information System by the same, is contemplated in the Implementation and Acceptance of the System phase, and gives rise to the beginning of the Post-Implantation phase (Guarantee period). Specifically, the following activities will be carried out: Closure of the project.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsiveness.
Some configuration are only available through desktop browsers.
Service interface
No
API
Yes
What users can and can't do using the API
They can interact with the data stored in the database: create/edit/delete new rows, create/edit/delete users, create/edit/delete lists...
It is always evolving.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Look&feel can be modified.
Also the document types, how they are saved and set wether external users can access the site.

Scaling

Independence of resources
This service provides a guaranteed resource for the agreed amount. We carefully manage requests and capacity for additional resource.

Analytics

Service usage metrics
Yes
Metrics types
It provides important metrics on adoption and use for the organization of the solution, and tools to help you stay ahead of performance issues and technical support.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
In the following link the characteristics are described: https://msdn.microsoft.com/en-us/library/cc750132.aspx
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The user in the application has export options.
Data export formats
  • CSV
  • Other
Other data export formats
XLS
Data import formats
  • CSV
  • Other
Other data import formats
XLS

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
The manufacturer's security policies are well developed, complete information can be obtained in https://msdn.microsoft.com/en-us/library/cc750132.aspx
Data protection within supplier network
Other
Other protection within supplier network
The manufacturer's security policies are well developed, complete information can be obtained inhttps://msdn.microsoft.com/en-us/library/cc750132.aspx

Availability and resilience

Guaranteed availability
Available on request
Approach to resilience
The system is hosted in the Microsoft cloud and we are subscribed to their resilence policy
Outage reporting
Depends on Microsoft, email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
2013
What the ISO/IEC 27001 doesn’t cover
Available on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Maintenance with all customers. The supplier notifies the customer according to the type of maintenance he has, one way or another
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Security Detection Tools. Microsoft reports possible vulnerabilities directly to us.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft responsibility
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft responsibility

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£170 to £500 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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