FCO Services offer complete wireless site survey and RF analysis to gain an in-depth understanding of presence of Radio Frequencies (RF). Reports are used in conjunction with wireless design in order to provide coverage and professional services with positioning of access points and bill of materials.
For Government. By Government.
- Determine signal strength coverage, throughput requirements, interfering sources, dead spots
- Determines how many access points required for best wireless coverage
- Identifies optimum location of access points
- Provides site maps where the access points are deployed
- Determines roaming capability for users
- In government partner
- 100% staff UK Security cleared
- A proper site survey will enhance corporate security
- Reduces costs
- Increases capacity
- Improves efficiency
£440 per person per day
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|How the planning service works||FCO Services works collaboratively with its customers to understand the digital vision, in a discovery phase, and advises through design of a target technical architecture and service management capability to realise the customers’ digital vision.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||FCO Services can provide bespoke WiFi training as required by the customer. This may incur additional charges.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||FCO Services will liaise with the customer to establish their requirements and provide the relevant advice and assistance.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||FCO services can offer three types of site surveys: Active, Passive and Predictive. These type of site surveys will help organisations in planning and designing wireless networks. The site surveys will include deliverables such as network capacity planning, wireless coverage, Data Rates and roaming capabilities.|
|Ongoing support service||No|
FCO Services' site surveys will not cover outdoor environments or mesh technology.
Buildings that confirm to Tempest Rulings could constrain the ability to conduct a site survey.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Based on the priority of the ticket, FCO Services can respond within 30 minutes on a 24x7/365 basis.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
The FCO Services’ Global Support Centre (GSC) acts as the single point of contact for the receipt of all interactions, incidents and service requests from the Customer’s nominated representative (s) with the service capable of delivering operational support and management on a 24x7x365 basis.
Standard GSC Operational hours: 0700-1900 Mon-Fri excl. UK public holidays
Accepted methods of contact include customer contact via telephone and email which may result in the subsequent creation of an incident or service request.
The GSC can be contacted for support by customers in either one of two ways
1. By telephone
2. Via email with the customer utilising an FCO Services defined template for email communications
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£440 per person per day|
|Discount for educational organisations||No|