apto solutions limited

Digital Service Forms - Online & Offline forms

The apto digital services forms platform offers digital by default transactions through the production, submission and management of electronic forms (eforms) including all types of attachments. This is anytime, anywhere, any place, any device, digital service management and capture for external and internal users including offline use.


  • Browser Based Adaptive eforms with offline capability
  • Intelligent forms for validated capture and pre-population
  • RPA configurable
  • User configurable forms not reliant on devlopers or designers
  • GDS Template Ready & compliant for Digital Services
  • Multi Cloud deployable
  • Adobe AEM Forms


  • Easy to configure consistent eforms for digital services
  • Deliver a digital service quickly
  • Forms anywhere, anytime, anyplace truly inclusive service
  • Low cost of entry and total cost of ownership
  • Infinitely Scalable
  • Map to existing processes and services


£250 to £5000 per unit per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

8 6 4 6 5 9 5 4 2 5 7 4 4 7 0


apto solutions limited

Jeremy Hawkey

+44 (0) 8452263351


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CRM, Marketing, SalesForce, ServiceNow, ERP, Data Processing, legacy systems
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No
System requirements Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on SLA contracted
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 0900 -1800 Monday to Friday excluding UK public holidays. 24/7 available on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started From the customer defining a project for onboarding which is driven by the complexity and number of systems to be integrated. At the lower end a simple flow and API, can be specified, built, tested and deployed within one to two days. Self service aspect of this service is up the point of utilizing supplied toolsets to specify these integrations, and thereafter the service will create, deploy and manage the process activities.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Typically the data is transitory from one system to another, or from point of data capture to the destination system. If the data persists in this service we supply free of chrage an SQL csv extract, name value pair, XML etc dependent on the persistence used.
End-of-contract process Decommissioned, any perstistent data Standard Data Extraction in .CSV, XML, JSON format.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
What users can and can't do using the API RESTful, SOAP available older versions & Synthetics API's via Robotics
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation A number of customisations are available dependent on the functionality being delivered by the platform. However, the majority of setup tasks for creating the synthetic API's is configuration, rather than customisation.


Independence of resources We monitor our platform service automatically and load balance accordingly.


Service usage metrics Yes
Metrics types Standard Usage and Processing Metrics, as agreed with customer.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Adobe, Typeform, Apto forms, Appian

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach .csv, .tsv, XML, JSON
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We have different SLA's for different levels of service selected. That service level dictates the availablity percentage, the tolerances and subsequently the service credit. Service credits are applied only to future service payments.
Approach to resilience Available on request.
Outage reporting Email Alerts and Via Customer Support Portal

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels The service can integrate with existing authentication systems or uses groups and user permissions for access to particular functionality of the service.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QAS International
ISO/IEC 27001 accreditation date 14/04/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes This is documented as part of our ISO27001 policies and processes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to services and features follow our documented configuration and change management policy.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of our ISO27001 policies and processes we follow a number policies to prevent, assess, log, manage and eradicate vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have processes that continually review our monitoring devices, logs, processes, usage, application metrics, unauthorised connection attempts, attacks and so on.
Incident management type Supplier-defined controls
Incident management approach We have pre-defined ISO processes for incident management. Users report incidents through our helpdesk, using an incident management form. We provide incident management reports in a standard format as per our policy.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £250 to £5000 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial An integration sample, demonstrated in our service container. There is an optional limited time period negotiated at the time for demonstration to other stakeholders.

Service documents

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