apto solutions limited

Digital Service Forms - Online & Offline forms

The apto digital services forms platform offers digital by default transactions through the production, submission and management of electronic forms (eforms) including all types of attachments. This is anytime, anywhere, any place, any device, digital service management and capture for external and internal users including offline use.

Features

  • Browser Based Adaptive eforms with offline capability
  • Intelligent forms for validated capture and pre-population
  • RPA configurable
  • User configurable forms not reliant on devlopers or designers
  • GDS Template Ready & compliant for Digital Services
  • Multi Cloud deployable
  • Adobe AEM Forms
  • Adobe Sign

Benefits

  • Easy to configure consistent eforms for digital services
  • Deliver a digital service quickly
  • Forms anywhere, anytime, anyplace truly inclusive service
  • Low cost of entry and total cost of ownership
  • Infinitely Scalable
  • Map to existing processes and services

Pricing

£250 to £5000 per unit per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 6 4 6 5 9 5 4 2 5 7 4 4 7 0

Contact

apto solutions limited

Simon Eastwood

+44 (0) 8452263351

simon.eastwood@aptosolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
CRM, Marketing, SalesForce, ServiceNow, ERP, Data Processing, legacy systems
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on SLA contracted
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
0900 -1800 Monday to Friday excluding UK public holidays. 24/7 available on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
From the customer defining a project for onboarding which is driven by the complexity and number of systems to be integrated. At the lower end a simple flow and API, can be specified, built, tested and deployed within one to two days. Self service aspect of this service is up the point of utilizing supplied toolsets to specify these integrations, and thereafter the service will create, deploy and manage the process activities.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Typically the data is transitory from one system to another, or from point of data capture to the destination system. If the data persists in this service we supply free of chrage an SQL csv extract, name value pair, XML etc dependent on the persistence used.
End-of-contract process
Decommissioned, any perstistent data Standard Data Extraction in .CSV, XML, JSON format.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
RESTful, SOAP available older versions & Synthetics API's via Robotics
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
A number of customisations are available dependent on the functionality being delivered by the platform. However, the majority of setup tasks for creating the synthetic API's is configuration, rather than customisation.

Scaling

Independence of resources
We monitor our platform service automatically and load balance accordingly.

Analytics

Service usage metrics
Yes
Metrics types
Standard Usage and Processing Metrics, as agreed with customer.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Adobe, Typeform, Apto forms, Appian

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
.csv, .tsv, XML, JSON
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We have different SLA's for different levels of service selected. That service level dictates the availablity percentage, the tolerances and subsequently the service credit. Service credits are applied only to future service payments.
Approach to resilience
Available on request.
Outage reporting
Email Alerts and Via Customer Support Portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
The service can integrate with existing authentication systems or uses groups and user permissions for access to particular functionality of the service.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
14/04/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This is documented as part of our ISO27001 policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to services and features follow our documented configuration and change management policy.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO27001 policies and processes we follow a number policies to prevent, assess, log, manage and eradicate vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have processes that continually review our monitoring devices, logs, processes, usage, application metrics, unauthorised connection attempts, attacks and so on.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined ISO processes for incident management. Users report incidents through our helpdesk, using an incident management form. We provide incident management reports in a standard format as per our policy.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£250 to £5000 per unit per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
An integration sample, demonstrated in our service container. There is an optional limited time period negotiated at the time for demonstration to other stakeholders.

Service documents

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