Agento Digital

Intranet WordPress CMS Support

Agento Digital is a specialist company helping clients to use intranet and internal communications tools to work more effectively and save money. We provide ongoing support and maintenance for the GovIntranet WordPress CMS used by clients including Cabinet Office, ONS, St George’s NHS Trust, Kingston Council and the Forestry Commission.

Features

  • Setup your intranet integrated with Google Analytics
  • Google Apps (G-Suite) integration
  • Training for WordPress intranet content management system (CMS)
  • Support for GovIntranet WordPress CMS Version 5
  • Testing and installation of WordPress plugins
  • Content migration
  • Evaluation and management information reports for engagement and communications effectiveness
  • Active management and monitoring of cloud services and hosting
  • Data transformation
  • Information architecture and usability testing

Benefits

  • Ensures smooth update of WordPress CMS and plugins
  • Enables evaluation of Google Analytics informing iterative enhancements
  • Facilitates easy access for intranet users via single sign-on (SSO)
  • Reduces development time and costs
  • Helps to increase staff engagement
  • Provides continuity of skills and knowledge
  • Provides flexible solutions to user needs
  • Improves publishing workflow efficiency
  • Ensures continuous improvement of user experience
  • Encourages accessible content

Pricing

£720 to £960 per person per day

Service documents

G-Cloud 10

862692263384780

Agento Digital

Luke Oatham

07770 149065

luke@agentodigital.com

Planning

Planning
Planning service Yes
How the planning service works We build an in-depth understanding of your user needs and technical requirements, current pain points and future aspirations. We incorporate user research, Google Analytics review, alpha prototyping and information architecture workshops in the process, documenting user stories and capturing needs.
We can help with:
* Technical planning e.g. publishing workflow, user access
* Strategy and governance e.g. content writing guide, publication policies, ownership
* Ongoing training to ensure skills and knowledge transfer
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • GovIntranet
  • WordPress

Training

Training
Training service provided Yes
How the training service works We provide a range of training:
* application-specific: we providing CMS administrator and publisher training for the GovIntranet WordPress theme, templates and plugins (including GovIntranet version 5)
* publishing: we run sessions on effective writing skills for intranets to help publishers communicate effectively and publish accessible content
* engagement and evaluation: we run workshops on how to use digital tools effectively for communication and engagement of online audiences using cloud-based tools and apps
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We help clients migrate digital products to cloud technologies, for example, moving from legacy in-house intranets (Lotus Notes, Drupal, Sharepoint and bespoke systems) to cloud hosted WordPress instances.
The process is tailored to individual cases but typically involves requirements gathering, content/technology auditing, data standardisation, taxonomy and information architecture, development of scripts for automated data transformation, testing and quality control.
In addition to moving content from one system to another, many projects also involve content rewriting and categorisation. We can also provide editorial resources to transform PDF and Word documents into plain English HTML pages.
We also support clients switching between cloud products, for example WordPress hosting, Google Analytics, DNS changes and domain name changes.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Depending on the project, we help clients conduct their own functional testing of cloud services that we have helped them to deploy. We also configure and deploy automated load tests for cloud-hosted products where required.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide support within fixed-priced project and also on an ongoing basis under managed hosting, support and maintenance agreements which clients can pick and choose from flexibly.
Our maintenance service includes software management, configuration and updates, plus server monitoring and reporting.
We also operate a helpdesk service to support clients via email and phone under a SLA, guaranteeing an initial response within a business day, and ensuring requests from different members of the client team can be tracked and reported against their support time allocation.
Our helpdesk typically covers answering questions, management information reports, providing ad-hoc guidance on how to use the cloud solution, dealing with non-bug related issues, coaching and performance fine-tuning.

Service scope

Service scope
Service constraints Not specifically - we provide most support remotely by email/phone/hangout to maximise use of support time. We deliver onsite training and workshops, and attend meetings around the UK as part of project work.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We operate a Zendesk-based helpdesk for supported clients with a dedicated member of staff overseeing, triaging and managing support responses. Under our SLA we commit to responding to standard tickets within one business day and to legitimate urgent tickets on the same business day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide the same high-level of support to all clients. Clients can choose the amount of support time that they require on a monthly basis, generally starting at a base level of 2 hours per month, with or without hosting and software maintenance services. Clients can use support time flexibly for general advice, training and consultancy. Support hours can be rolled over within a financial quarter. Each client is assigned a technical account manager and we encourage clients to nominate a single point of contact.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £720 to £960 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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