S8080 Limited

Welsh / English bilingual open source cloud CMS support and migration - ISO 27001 certified

ISO/IEC 27001 certified open-source CMS support and migration. Helping with bilingual content management system optimisation, upgrades, maintenance, hosting, security patching, development, training and 24/7/365 monitoring. For migrations, S8080 assist with transition planning and provide code review, security and UX compliance audits of existing websites or applications before helping with migration.

Features

  • CMS security and systems hardening – ISO/IEC 27001:2013 certified
  • On-boarding advice and transition planning
  • Open source CMS installation, deployment and configuration
  • Hosting specialists - security and availability monitoring and optimisation
  • Hosting on single tenant UKCloud, Azure or RackSpace Cloud VM's
  • Open source CMS performance optimisation
  • 24/7/365 support with direct developer access
  • Anti DDOS measures and PEN testing
  • Support with CMS upgrades and migration
  • 17 years Welsh public sector knowledge and experience

Benefits

  • Flexible and fair support agreements to suit your organisation
  • Wales based agency, Drupal team, UK hosting provision. No freelancers
  • Information security assured – ISO/IEC 27001:2013 certified
  • Choice of Microsoft or LAMP stack content management systems
  • Help with your existing content audit, mapping and migration plan
  • CMS workflow improvements – simple and complex user matrices
  • Cross-browser and mobile device administrator access
  • Welsh Language Commissioner standards compliant development
  • Clients include No.10, ministerial departments, emergency services, local authority, education
  • English/Welsh bilingual publishing experience for Welsh Government and NAfW

Pricing

£600 to £750 per person per day

  • Education pricing available

Service documents

G-Cloud 9

861939129788419

S8080 Limited

Christopher Cowell

01792 485566

chris@s8080.com

Planning

Planning
Planning service Yes
How the planning service works We have provided the top-level stages involved (and costs) for a typical CMS deployment and associated hosting in our pricing document. This information will help you decide what your organisation needs to implement a cloud hosted content management system. The stages correspond to those in the Government Digital Service's Service Manual and Digital Service Standard. During your shortlisting process, we will discuss your project in more detail and provide you with a very detailed method statement and more accurate costs tailored to your project's exact specification and hosting requirements. Once we begin working together, we can assist with all aspects of planning for your new system, including: • Technical alignment meetings with your other service providers and internal IT team • Cloud strategy, business analysis and stakeholder requirements • User needs and requirements gathering for your new CMS • Content audit and inventory • Content map and migration strategy • Information architecture • Technical and security architecture • Hosting planning, server configuration and hardening • Wireframe prototype, user journeys and solution design • User testing planning • Onsite training, user documentation and video 'reminders' of commonly used functionality
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Drupal cloud-based CMS
  • Umbraco cloud-based CMS
  • Rackspace fully managed single tenant cloud Virtual Machine
  • UKCloud Enterprise Compute Cloud Medium/POWER - Assured OFFICIAL
  • Microsoft Azure fully managed single tenant cloud Virtual Machine

Training

Training
Training service provided Yes
How the training service works Our training sessions for your CMS typically last between half a day and a full day, depending on your CMS deployment's functionality. You will be trained by your S8080 project manager and the lead developer for your project. These two people will have been intimately involved in your project from inception and will have a detailed understanding of every aspect. Before they arrive at your offices, they will prepare easy to read, concise documentation for you and your team and also brief video tutorials for common tasks. These videos will always be available to you as 'reminders' for CMS tasks that you may only perform occassionally. We encourage a 'train the trainer' approach to keep your training costs low, and we'll typically train up to six members of your team in the session. If you'd like larger groups trained, we may split the training into several smaller groups to retain the the ideal traner/trainee ratios.
Training is tied to specific services Yes
Services the training service works with
  • Drupal cloud-based CMS
  • Umbraco cloud-based CMS
  • Rackspace fully managed single tenant cloud Virtual Machine
  • UKCloud Enterprise Compute Cloud Medium/POWER - Assured OFFICIAL
  • Microsoft Azure fully managed single tenant cloud Virtual Machine

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works S8080 assist with transition planning and can provide code review, security and UX compliance audits of existing websites or applications before helping you with migration. If you'd like us to migrate or support a CMS, website or online application that has been built by another provider, we will need to check a few things first - we may need to do a code review and validate various technical aspects including security, accessibility and usability. Once these checks have been made, we'll assist with any remedial technical, UX or security actions. We'll then be able to help with CMS setup, configuration and optimisation, cloud hosting setup, incorporating branded accessible templates that work across different browsers and devices. Finally, if required, we can help you with your existing content; assisting with a content audit, mapping existing content to your new system and developing a migration plan. Once live, we'll support your CMS - upgrading, maintenance, hosting, security patching, system hardening, development, training and 24/7/365 monitoring.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Drupal cloud-based CMS
  • Umbraco cloud-based CMS
  • Rackspace fully managed single tenant cloud Virtual Machine
  • UKCloud Enterprise Compute Cloud Medium/POWER - Assured OFFICIAL
  • Microsoft Azure fully managed single tenant cloud Virtual Machine

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works S8080 are ISO 9001:2008 Quality Standard and ISO/IEC 27001:2013 Information Security Standard certified. We provide performance testing and QA to ensure your solution is production ready for release which includes testing by our testers, creative and development teams, and UAT including (not an exhaustive list): • Creative design and brand adherence • Functionality against specification, user stories and wireframes • Browser version graceful degradation • Validation and compliance • Cross browser compatibility • Security and vulnerability scanning • Accessibility testing • jMeter, PHP profiling and load testing • Link checking We can provide a test plan and scripts for client UAT, in line with the functional specification and the agreed acceptance criteria. Also, if it's a requirement, we can help with online and lab-based user testing and pan-disability user testing with each testing team made up of individuals who have different types of disabilities and all of whom use assistive technology to access computers. We test to ensure accessibility for those people with: - Low Vision - Blind - Colour Blindness - Dyslexia - Mobility impairments - Learning difficulties - Deaf - Autistic Spectrum disorders

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Other
Other security testing NetSparker website vulnerability scanner and security tool
Accredited security testers Yes
Security testing accreditations
  • Tigerscheme
  • CREST
  • Other
Other security testing accreditations ISO/IEC 27001:2013

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide 'office hours' or '24/7/365' support for cloud-based open source content management systems - Drupal CMS and Umbraco CMS. We support the following hosting services: • Rackspace fully managed single tenant cloud Virtual Machine • UKCloud Enterprise Compute Cloud Medium/POWER - Assured OFFICIAL • Microsoft Azure fully managed single tenant cloud Virtual Machine

Service scope

Service scope
Service constraints If you'd like us to migrate or support a CMS, website or online application that has been built by another provider, we will need to check a few things first - we may need to do a code review and validate various technical aspects including security, accessibility and usability.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support availability is 24/7 - 365 days a year. Standard support response times within 30 minutes, normally a lot quicker.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Validation from web chat SaaS provider.
Support levels Together with a fully managed hosting provision, we offer two support options. Your S8080 Project Manager will be your single point of contact for the duration of your support. • Standard Support - available from half a day a month at £650 a day. Support will be provided during office hours, Monday to Friday, 8.00 to 5.30pm. For extended cover, see our 24/7/365 support below. Our clients usually purchase a number of days that can be used for absolutely anything, it's very flexible. Work is billed to the nearest 10 minutes and charged at our standard rates with no surcharges. • 24/7/365 Support - for clients who demand an extended level of service. It’s 24 hours a day, seven days a week, 365 days a year and available as a ‘bolt-on’ to our Standard Support. This level of support costs £650 a month. How it works: if your website or application becomes unavailable at 1.30am on Christmas morning, our developers will be alerted and will investigate the issue with the hosting provider's engineers to get things working again soon as possible. It saves our clients from having to worry about their website being offline at 9.00am on a working day.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Developed Vetting (DV)

Pricing

Pricing
Price £600 to £750 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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