Insight Report (Credscope)

Credscope

Credit scoring people with little or no credit histories, and introducing them to relevant service providers.

Features

  • Real-time reporting
  • Agile

Benefits

  • Save time gathering information for inclusion
  • Enable people to move on quickly for social impact

Pricing

£1500 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

859204063056296

Insight Report (Credscope)

Dr Freda Owusu

07972862358

freda@credscope.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Credit reporting
Cloud deployment model Private cloud
Service constraints No.
System requirements Windows

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 business day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Technical manager
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and user documentation
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction Not applicable
End-of-contract process Regular use of the service.
Extension work is extra subject to volume.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing Mainly with sight controls.
API No
Customisation available No

Scaling

Scaling
Independence of resources Capacity to add extra storage and other resources

Analytics

Analytics
Service usage metrics Yes
Metrics types Itemised
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Downloads
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 9-5 Working days
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SSL
  • 3-layer encryption

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Working towards ISO27001
Information security policies and processes Policy available, together with board level responsibility for supervision.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Version tracking and controls
Risk and impact assessments.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Basic service
Limited bulk entries
1 month

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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