iSYSTEMS Integration Ltd

IT, Cloud and Digital Strategy, Transformation and Managed Service Delivery

We’ll help you with migrations and refreshes, define your technology roadmap, identify the appropriate cloud adoption approach and provider and align it to business strategy. Use our expertise and experience to build your agile private, public or best of breed hybrid cloud solution, while avoiding common pitfalls and mitigating risk.

Features

• Business Analysis, Project Managers, Programme Managers, Technical Architects, Solution Architects
• Data Protection/Governance, GDPR, Data Scientists, Data Analysts, Big Data
• Public/Private/Hybrid cloud design/migration: IaaS, PaaS, Azure, AWS
• IT Infrastructure Design, Hyper-Converged Infrastructure, Blade Systems, Composable Infrastructure
• Virtualisation Infrastructure Solutions: VMware Hyper-V, SCVMM, vCenter, software defined networking
• Cloud Readiness Assessments, Cloud Architects, Cloud Engineers, Advanced Cyber Security
• Data Storage, Data Backup, Data Archiving, Disaster Recovery/DR / BCP
• DevOps/SysOps/NetOps Services: automation, orchestration, provisioning, deployment, testing
• End User Compute/EUC - VDI, EMM and IdAM/IAM Solutions
• AI Cyber Security, SOCaaS, Threat & Vulnerability Management, SIEM, Darktrace

Benefits

• Microsoft Office 365/Azure Experts: SharePoint, Intune, Autopilot, Teams, ATP
• VDI, Citrix, HorizonView, Azure Virtual Desktops, AWS VDI / Workspace
• Cloud Adoption Assessments and Cloud Transition Planning/Migration/Implementation
• DevOps, Automation and Orchestration, continuous integration and continuous delivery (CI/CD)
• Technology sourcing strategy: Vendor/partnership selection and adoption consultancy/advice
• Agile consultancy and change management for successful technical project delivery
• Improved network security, data security, data governance, data protection compliance
• Streamline and accelerate service delivery with optimised cloud platform integration
• Cyber and Physical Penetration tests, including insider threats/threat hunting
• Change initiative support, complementing existing skillsets with flexible resourcing solutions

£350 a person a day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

856761999171203

Contact

Mick Cooper
07831 154 221
mick.cooper@isystemsintegration.com

Planning

• Planning service: Yes
• How the planning service works: Whether it is Private, Public or Hybrid Cloud, we will help you identify the right approach for your organisation and its applications and workloads. We’ll mitigate risk by helping you identify the most appropriate cloud adoption strategy and provider. Our Cloud Readiness and Adoption Assessments will help you to understand what approach is the most appropriate. We will also help you to understand the true costs of migrating to a cloud or aaS model and create a cost benefit analysis and ROI report that you can present to the business with confidence. ; The essence of our delivery approach is a proprietary methodology which helps us to create a known and repeatable approach to projects. Through consultation, advice and mapping out the core dependencies, we ensure that by the time a project or engagement is due to start we have helped the customer through activities such as white boarding, performance bench testing, evaluation assessments and business justification. ; The Phases will typically include: Discovery; Design; Implementation; Testing; Migration; Transition. We can help you develop a secure cloud strategy, extend your capabilities, and implement and deploy your plan.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Utilise our technical skills and expertise to build your private cloud environment on premise, migrate to public cloud or create a best of breed hybrid solution. PS engagements include cloud readiness assessments, infrastructure assessments / health checks, 365 integration etc. Any solution design involves extensive technical engagement, ensuring we have a detailed understanding of the customer’s existing environment, core requirements and technical considerations for the most appropriate design to meet technical and business needs. Experience and expertise includes: - Public / Private / Hybrid Cloud Design, Implementation, Integration; - Professional services to design and deploy your own Private, Public or Hybrid Cloud; - Managed Storage, Backup & DR; - IaaS; - PaaS; - DaaS; - SaaS; - BaaS; - DRaaS; - Integrated Cloud Orchestration and Monitoring; - Service Delivery Management; - Machine learning to optimise workload resource requirements; - Automatically re-provisioning cloud workloads to best-fit instances using Infrastructure as Code; - Azure or AWS readiness assessments; - Automate O365 migrations; - MDM, EMM, IdAM, IAM; - Manage costs across multiple clouds in real time;; - View automated costing recommendations; - Speed up provisioning by 10X; - Improve server density 4-6X; - Accelerate Agile / DevOps workflows by 100x
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our best of breed methodology creates a known and repeatable approach, taking you on an end to end journey through a transition process initially, into a transformation to a preferred practice solution or service, then continuous improvement through Innovation. We carry out a range of performance testing using tried and tested processes, tools, performance baselines and monitoring applications. Typically the tests will cover scalability, availability, resiliency, compliance readiness and data integrity. Functional testing would be system verification testing and interoperability testing. Non-Functional testing Availability, multi tenancy, performance, Security Disaster recovery and scalability testing. ; ; The modular building blocks of deliverables (SoR, SoW, project plans, testing plans etc.) can be used to create a fully detailed milestone driven project or service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Continuous information risk management
  • SOCaaS
  • Managed security services
  • Security transformation and strategic planning
  • Privacy and data protection services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At iSYSTEMS we understand that every customer is different, this is why we offer bespoke managed service solutions. Although we have core technologies and principles underpinning our managed service offerings, we are able to tailor our solutions and services to meet our customer’s requirements and integrate with their culture. We work with our customers as a trusted partner and help them to reduce or at least make their costs predictable, while managing complexity and adopting innovative technology.; We specialise in hybrid technology solutions with managed service wrap arounds - you may want systems supported, maintained and managed by industry recognised experts and we will help you to achieve better service levels, improved security and resilience, scalability and the flexibility to adapt to changing business conditions. If you don’t want to be tied into contracts, trouble shooting and support services are available on a day date / pay as you go basis, either on site or remotely.; Our key goal is to help our clients evolve to a service-enabled model, providing on-demand right sized elastic services and agility. We free you from the overhead of managing, monitoring and maintaining your IT systems, enabling you to focus on true business innovation.

Service scope

• Service constraints: Due to iSYSTEM’s flexible delivery approach, there are no known constraints of the service. Our key goal is to help our clients evolve to a service-enabled model, providing on-demand right sized elastic services and agility. We free you from the overhead of managing, monitoring and maintaining your IT systems, enabling you to focus on business innovation. We can provide on site or remote support, and are flexible, agile and easy to work with! Our ultimate ambition with all of our customers is to be viewed as an extension of their own internal IT teams and their go-to partner of choice.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We promote multiple points of touch from sales, technical and back office. Our office hours are Monday- Friday 9.00am -5.30pm, however we truly embrace cloud systems and share our mobile numbers so we are always available anywhere. Responses can typically be expected the same business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: ISYSTEMS engagements are delivered on either a fixed price / discrete parcel of works or day rate basis. If you don’t want to be tied into contracts, trouble shooting and support services are available on a day date / pay as you go basis, either on site or remotely.; The account management and service delivery teams are supported by a dedicated account management team of sales, technical and pre-sales. A dedicated account manager or management team will be assigned to you and will be on hand to support you throughout, the support provided will be tailored to the customers’ needs around the projects being delivered. We can triage vendor support contracts ensuring required SLAs are met.; iSYSTEMS offers the following value-add and additional services can be provided as identified during service management reviews: Service Management Reviews; Engagement Wrap Up / Off Boarding; Technical & Program Support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £350 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)