SMARTER TECHNOLOGIES GROUP LIMITED

Requirements Definition (user needs analysis) GDS

In-line with the Digital Service Standard, User-Research experts will help you understand your user-needs. This will help remove any assumptions and focus on users’ real needs. Research forms the basis for developing successful secure cloud-based solutions for transformation. Our tailored approach is delivered to GDS standards.

Features

  • Incremental Value Management & Benefits Realisation
  • Collaborative knowledge transfer to in-house teams
  • Design/Iterate sprints to quickly prototype and gather requirements
  • Discovery, Alpha, Beta, Live in adherence to GDS Standards/Guidelines
  • Define MVP stories - value-prioritised backlog
  • Undertake GDS Alpha Assessment
  • User story and user journey mapping
  • Customer and business stakeholder interviews and co-design workshops
  • Identification, management and mitigation of risks & issues
  • Quality Assurance and Quality processes to your projects

Benefits

  • Improved senior stakeholders confidence and capability
  • Standard repeatable processes, skills transfer to in-house teams.
  • Outcome and deliverable based – ensuring business benefits are achieved
  • High emphasis on security, governance/compliance. Secure by design
  • Public-Sector, UK Gov and NHS Digital Transformation experience.
  • Seamless delivery with full knowledge transfer strategy
  • Blended, multi-discipline self managing lean delivery teams
  • Proven success in meeting GDS Digital Service Standards
  • Flexible and responsive to change and change management
  • User needs based processes following GDS Standards/Guidelines

Pricing

£335.00 a person

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@smartertechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 2 1 9 9 1 4 9 3 5 9 5 6 2

Contact

SMARTER TECHNOLOGIES GROUP LIMITED Elaine Glock
Telephone: +441202112168
Email: enquiries@smartertechnologies.com

Planning

Planning service
Yes
How the planning service works
Our comprehensive planning service supports the effective implementation of cloud hosting or cloud software. First, we endeavour to understand your unique business requirements through a variety of discovery techniques, data analysis and anecdotal feedback. Once we understand your business needs and context, we will create a comprehensive plan to help you transition from your legacy system to cloud hosting and/or software services - with minimal impact to your daily business operations. We use lean thinking to focus on increasing the value of the business and users by eliminating old processes with the use of an outside-in approach to understanding the problems. Our solutions are secure, scalable and build on best practice; with the ultimate goal of delivering substantial, realisable and transformative benefits to the business.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Working closely with our clients to understand their needs, we provide training services for both end users and system administrators. We can provide a bespoke service which is tailored to your specific needs and various user stories. We can provide on site Tech Bar walk up services to give a modern feel to end user support and training, or more traditional classroom based training courses and supporting media. Training can be provided on-site on a 1:1 or group basis (up to 20 people per session), or via a web interface. Our user guides and training material can also be hosted as part of a self-service portal. This bespoke approach to training has proven to ensure successful transitions to cloud services time and time again.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have delivered desktop and infrastructure transition and transformation programmes to central government clients (20,000+ users). As digital technology specialists, we’re here to help transform your systems, processes and data infrastructure. Our comprehensive setup and migration service supports your transition to cloud hosting or cloud software. We follow a proven multi-stage migration path that ensures safe migration with minimal disruption to operational services. We have a first-rate understanding of the various technologies, suppliers, procurement routes and most importantly, challenges and lessons learned, which we will ensure are identified as part of our migration strategy. As part of our migration services, we will track risks, issues and dependencies and manage the various suppliers through the migration process, from setup to configuration and operational readiness review.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We continually monitor the quality of our cloud hosting and cloud migration services we provide to you. We measure our services against an agreed set of deliverables, which we will report and agree with you at regular service management meetings to suit your requirements. Throughout the entire lifecycle of our service delivery, we provide our clients with robust, secure and scalable solutions to meet their needs. We measure the quality of the implementation through our extensive experience of the various technologies, best practices and baseline measurements from other services which we have delivered. We also conduct multiple tests to ensure that our cloud services are performing to the required standards.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Spear Phishing attack, awareness and training
  • SIEM design, analysis and operational support
  • Zero Trust Network Design (NCSC aligned)
  • Identity and Access Management Design IDAM (NCSC aligned
  • PSN Reach Back and Gateway Services
  • N3 Reach Back and Gateway Services
  • PNN Reach Back and Gateway Services
  • Security Exposure Testing (PWNED)
  • Forensic Analysis
  • Security Monitoring
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide operational service support to a variety of government clients including initial triage through to 4th line support problem solving and fault resolution. We will manage your suppliers in accordance with the agreed SLAs of their service and align our SLAs to theirs. We provide both on site and remote support to suit your requirements. As we are truly independent, we have no vendor lock in and we are able to support any cloud software service, whether it is hosted by the client or a cloud based web service. We will produce a regular service management report which we will detail key risks and issues and meet on a 1:1 basis and record satisfaction levels so that we can track service improvements. We will take ownership of any issues and deliver a solution to the issues.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within an hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
Support levels
All our services are supported, at no additional cost, by a Technical Account Manager. The TAM's have over 20 years experience in delivery of successful transition and transformation services to the UK Public Sector across a broad spectrum of technologies. They have held roles in both the client and supplier side and as such have first class supplier management and communication skills at all levels. The TAM is the clients first point of contact for any service issues, with an escalation route to our Client Director available, should this be required. Our Client Director and Technical Account Manager will meet with you on a regular basis to track our service deliverables against the requirements and to ensure client satisfaction.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£335.00 a person
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@smartertechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.